Hotel Terbaik dengan Gimnasium di Wyong

Except the service at reception everything else was badly presented and serviced Room was spartan and not spotless , just topped and tailed Bar was slow and amateurish diverting all questions back to the manager The restaurant, has no idea of guest service. Told fully booked by one person and yet half filled, luckily we’re persistent . But I regretted that. The wait staff were hopelessly terrible. No idea. Table incorrectly set, orders forgotten, plates arrive no cutlery , drink waiter walks around but doesn’t actually ask or replenish. Same as the wait staff. The food was excellent, so full marks to the chef The breakfast was the worst breakfast I have ever had and compared to a vending machine standard if that. No assistance, no refreshing, basically no idea of service or standards. This was a sad experience The room blinds failed to block out with a 30cm gap on all 3 bedroom windows. Again a dismal apology of “sorry” Stay elsewhere if you can, there are to many negative experiences here

A nice resort but the studio rooms are in need of a refurb. Furniture and rooms a little dated. Booked a standard studio, requested for upgrade and room with good view. Didn’t get the room category upgrade when we arrived but did get a room with a view of the pool. This resort don’t supply in room complementary bottle water for platinums. As we arrived late, after checking in around 6pm I went to the restaurant to make a booking for dinner. The elderly lady who served me told me they were fully booked. I asked if I could order and sit at the tall table in between the restaurant and bar and was told no coz the table belonged to the bar. So we ended up having dinner at the bar which was just across from the restaurant so we have a full view of the restaurant. While we were at the bar, the restaurant was quite empty. It was empty the whole time we were eating at the bar. So after our dinner I took a photo and the lady said to me they had no shows. The booking didn’t show. No point telling me that when she realised I was taking pics. The food at the bar definitely can improve for a Pullman. The pizza was like a Coles brand pre-made pizza. The grilled salmon on Turkish bread was tasteless. We’ve actually never had food of this quality at a Pullman. The food served at one of the Mercure we stayed previously was much nicer than that. The next morning we met Lachlan, who was very helpful. Lachlan’s customer service was exceptional. He truly understood what good customer service was all about. And he understood the different status levels in Accor plus. If things improve where they need to improve, including people skills (referring to the restaurant staff that night) Pullman Magenta would be an exceptional place to stay coz the location is awesome with the beach near by.

Always been amazing staff that are welcoming and truly friendly . The gentleman that checked us in was amazing for someone that was only just learning. A positive experience even if we slept in 20 minutes past check in I have no faults at all . Tracey Winner