Hotel berhampiran Banpo Museum, Xi'an

If you’re seeing this review, this hotel had the best, most attentive service we’ve ever had in the many many hotels we’ve stayed at in china and around the world. It’s clean, spacious and the staff goes above and beyond to ensure you’re comfortable. • We originally booked 4 nights at Yunheyebo, but we were so impressed after our first 2 days, that we cancelled our booking at Ritz Carlton and rebooked with Yunheyebo for another 6 extra nights. (Pictures are of the executive deluxe family room.) • We had a smooth check-in experience despite it being 3am when we arrived. • Rooms were spacious and extremely clean. They cleaned our rooms everyday, and had free laundry service. Hygiene is really important to us - we were happy at the beautiful design of the room and the CLEANLINESS of everything. • The hotel is new and it’s not just nice in appearances. It’s not a refurbished hotel, the entire building felt new. The decor was tasteful and elegant. • Fantastic location - It’s a few hundred metres from 文昌门 Wenchang Gate, very convenient to visit the ancient city walls. After staying in Xi A for over a week, I don’t particularly recommend staying within the ancient city walls because of the traffic congestion. Yunheyebo was right outside the wall, was walking distance from the most important gate and an excellent base for travel - we avoided many traffic jams here. • Ease of transport - the 永宁门 Yongningmen metro station is a 800m walk away. Private hire didis arrive within 1-2 mins! • Outstanding attention detail from the housekeeping staff - they noticed that we were guzzling down so much water, that they increased the number of bottles of water they gave us (completely free of charge), and this escalated till we were given an entire carton of bottled water on our 4th or 5th day there 😹 Gave us a good laugh, but we are very grateful to the housekeeping staff who took care of Room #10-26 from 1 Sep to 8 Sep 2024. • We received a nice welcome box of desserts, fruits and snacks! I thought a welcome gift would only be given once, but it was refilled everyday! • special shoutout to 盼儿 Pan Er, for the outstanding service throughout our trip. She was extremely responsive and helpful - reminded us that there was free dessert in the evenings, helped us arrange late check out (this was off-peak season so we were in luck, i don’t know if this is possible during the peak period!!), helped us save some dessert when we were out late, etc. Once, I left my hat in a private-hire vehicle, and the driver was coming to the hotel to deliver it while I was not in. 盼儿 Pan Er helped ensure that my hat was sent straight to my room. Thank you again for being so contactable and helpful throughout our trip! • We originally booked for 1-4 Sep, but ended up staying 1-8 Sep and 11-12 Sep. The young lady working at the concierge on 2 Sep at 11pm to midnight was the biggest reason we extended our stay at this hotel. She definitely convinced us. I wish I knew her name, but thank you for making our trip that much better! • The free airport drop off was very much appreciated, it took the stress of planning an additional item off our shoulders. • Service from all the staff in the hotel was impeccable - from the attendants standing around the lobby, to the bellboys, to the 24/7 concierge, to the housekeeping, to the staff at the breakfast restaurant. I’m not disclosing the perks and benefits we got during our trip because I don’t want to set them up for unrealistic expectations 😹 But the staff at this hotel was really extremely nice, accommodating and helpful to all of our requests. • Definitely stay longer so you can explore Xi An at your own pace. AVOID peak periods, national holidays and school holidays if you can! If you’re still deliberating, don’t anymore lol. You’d want to stay in a hotel where you *know* you’ll have prompt support from a local, when you’re in a bind.

Location: Great - right behind Exit H Zhonglou metro station, across the road from Luomashi walking street and comfortable 10min walk to Bell Tower, Drum Tower & Muslim Quarter esp if you cut through the eateries to the right after you exit the hotel. Rooms: Lovely, spacious and comfortable. Toilet had a bidet. Huge TV but no English Channel and couldn’t cast shows from our phone. No view. We also had problems with the smell of smoke. The staff were quick to attend to it but they could only spray the room and once that dissipated the smoke smell was back. Hotel: There was a booth that offered airport transfers from the hotel for just 30yuan per person. The staff were pleasant but I think the most disappointing thing for me as a foreigner who isn’t able to speak Chinese was the lack of any English speaking staff. This to me is more of an Accor problem though. I had booked with Accor, a global brand, with expectations that there would be at least some English-speaking staff and at least one English TV channel (which our other more local hotels in Beijing had). Still overall good stay and I’d recommend it to anyone who can speak Chinese.

I have stayed two hotel in Xi an this trip, however the other hotel I stayed is newer, but I still recommended to stay this hotel as the location of the hotel really win. It’s very convenient, the metro station is very near, downstair of the hotel is all the shops and eatery, even u go to the bell and drum tower or Muslim quarter, it’s just walking distance to go back to the hotel. Cons is there’s no fridge for the room , abit strange although I booked a family room, the toilet wall is made from glasses and look through abit (just abit skin colour) if u look from outside the toilet. Overall, the location of the hotel is fascinating.

The air conditioner was not working due to central control switch off as outside temparature become lower. As I booked no window room, it's quite uncomfortable all night as I expected the air flow by air conditioning. I do open ventilation system and i got smell of smoke all night as well. Hotel staff bring the fan for me. They have very good service mind also I have good experience while checking in. By the way, the air conditioner must be control by me not the central control as it in the accoommudation list in my room.

Wonderful location! It's basically in the middle of Bell Tower in Xi'an! All within minutes walks to Muslim Quarter, Luomashi shopping street, Malls, Starbucks, food stalls across the street.. you can also book a trip to the Terracotta Warriors 1 day tour or Mt Huashan 1 day tour with transport provided. Just approach the hotel reception and enquire. Prices are reasonable compared to outside agency price. Staffs were great and helpful! Laundromat is on level 5 with detergent provided. There's 3 washing machine & 1 dryer so if u want to wash your laundry, always check before using as the dryer does not have a timer. ( I wash waiting to used the dryer and was approached by the Room Service Supervisor Ms 郭 assisting in helping me to dried my laundries for me so I can go back to my room and rest for the day and she will passed it back to me the next morning at my room😄🙏). She had folded it nicely and put in a paper bag! 😄😄 Totally Appreciate her help! Overall, I will definitely choose this hotel when I visit Xi'an again! 😄

great stay, the staff even knew how to speak a bit of english (which is good because we are foreign travellers). the room was very clean. the elevator sometimes took a long time and could be quite busy (due to patrons of other restaurants in the building), but it wasn’t a big issue. the best thing of this hotel is the location - very close to the muslim quarters and very close to Luomashi pedestrian street so there was a lot of great food a close walk away.

Penginapan ini terletak di lokasi yang baik di tengah-tengah Xi'an, berhampiran dengan tembok bandar Xi'an dan berhampiran MRT Yongningmen, hanya 3 minit berjalan kaki. Ketika kami tiba, terdapat 2 tin minuman alu-aluan, jus oren dan jus plum, kepakaran Xi'an. Kakitangan memberikan perkhidmatan yang baik dan membawa kami memanggil teksi untuk pergi ke Makam Qin Shi Huang. Tambah-tambah bila balik nanti ada cenderahati untuk anda juga. Keseluruhan bilik bersih, boleh digunakan, sesuai dengan harga.

We stayed 2 days in Eastern House upon arrival into Xi’an. Pleasantly surprised on the cleanliness, service of the hotel. Also great is the buffet breakfast spreads. Also really enjoyed the afternoon tea with fruits, cakes and flower tea. A shout out to service staff 陈丽娜 who patiently helped us book our Didi cab as we struggle with the booking. The hotel is also walking distance to south wall of the 城墙. Will recommend to visitors coming to Xi’an.

Extremely impressed with the service at the hotel. - I arrived at the hotel at about 12pm, not expecting to be able to check-in but I was allowed to check-in immediately! - I added the hotel’s WeChat account when checking in and was immediately sent a word document with lots of recommendations for Xi’An and even a suggested itinerary. The staff were also very prompt in responding to any questions that I posed over WeChat. I asked them where i could buy contact lens solution and they even offered to pour me some. I truly appreciate how they went out of their way to make my stay comfortable 😊

Could not find ' City Convenient Hotel' as described by Trip.com. We had to call the hotel to confirm the exact location, in the middle of the night ! Finally, we checked in the hotel namely ' CITY COMFORT INN'. Trip.com should pay more attention on the translation. Anyway, we enjoyed our stay at the hotel. The room is spacious with a sofa for two. Clean towels and sheets are provided. The location is superb for getting around with Mrt and there are plenty food outlets nearby including the morning market and the muslim street.