Ulasan Sheraton Xi'an North City Hotel

Huge 5 star hotel on the Main road, Main advantages are close metro and shopping mall. Otherwise hotel it self is rather old fashioned and little bit tired. Executive lounge doesnt pay off, food there is very avarage. Breakfast was good but very cold hall. Ability to speak english very limited:-).

its very nice hotel,i fancy,amazing!good location!......

First trip to Xi An and I am so glad that I booked Sheraton as for my stay here! The room is fully equipped with all the things that we need. Location wise, it is very convenient with an underground train station just next to it. Scenic spots are also just down the road! Will definitely recommend Sheraton to others.

Hotel is clean and staff are very helpful.

The serivce is exactly what you would expect from marriott bonvoy. The place is excellent and the rooms are good.

Good location, 50 meters to the metro. Cleanliness to be improved, windows were dirty. . Executive lounge was a bit dissapointing with too little food and drinks options.

Great experience! Very high standard hotel and very friendly and helpful staff. Recommended

Very comfortable lobby, excellent front desk and concierge services, large spacious room, excellent steakhouse with delicious steaks and salads, excellent buffet breakfast, a very short taxi ride to all the local sites. One hour taxi ride to Terra-cotta Warriors. We would stay at this hotel again.

Always is good with Sheraton. I recommend this hotel, everything is in order

This hotel was in a great location. The staff were very helpful and we appreciated the tourist maps and help booking transport. The buffet breakfast was very good. We had a few issues with maintenance but all in all it was a good stay.

This is a very good hotel where things work, which do not happen all the time in Chinese hotels. It is clean, has good sanitation and good sound insulation. Even though we cannot set temperature for the room's air-conditioner, the central air-con was set cold enough in the hot summer heat. Its location is superb, just less than 50m from the metro station. The 酸梅汤 it provided in the lobby was very much welcome in the heat.

Very convenient, good amenities, friendly staff, right opposite a great restaurant! Recommended

Very good enviroment and services, worth of the price, will back again.

My husband and I stayed in this hotel for three nights. We booked a standard room which was very affordable, and the hotel is located in the city centre, great location! There is a subway station just right next to the hotel so that’s very convenient as traffic in Xi’an is terrible! Upon check-in, a member of staff helped us and he was very friendly, he spoke English very well and that was helpful for us. Apparently the room that booked isn’t available so they upgraded us to a suite which was sweet! The room was humongous! It was very fancy, however I think the hotel is quite old, and some interior needs changing. We had a massive bed, maybe a California king bed? Very comfy bed! We had afternoon tea for two and a happy hour in the evening. (Not our favourite but it was a good deal). The gym was good too, they have some basic equipment and we were happy with it. The swimming pool was full of children so we didn’t use it, as we wanted peace and quiet. This is the most exciting part! On our final night, we got back quite late from exploring Xi’an and when we entered our room, it was pretty dark. No electricity. 🤣 I was super exhausted and I wanted to have a bath and just relax. But no can do. We had to go downstairs and update staff about the situation. We were told to wait downstairs, they gave us some water and we sat for about 15 minutes or so. And then a staff came to see us with a new set of key cards. She apologized to us for the inconvenience, like many times! We told her it wasn’t their fault but I think they really need some renovation haha (I didn’t say that to her), so she said we will be moved to a different room, from 20th floor to 28th floor. It sounded like we just got upgraded again! Haha. So we headed up to our new room, I opened the doors and wow! It was a 2-floor suite! It was amazing! I wanted to live in it haha. We were very exhausted and tired but it was a very sweet experience to have! My favourite was the bathroom as we had double sinks! (Yup that’s my thing) Overall, our stay in this hotel has been amazing. (Apart from the electricity problem) We liked the staff best, they were very helpful and kind to us. Everyone who worked in this hotel has been superb! And lastly, the manager gave us 20% discount as a compensation for the electricity incident. I would recommend this hotel to others due to its great location and incredibly helpful staff.