Hotel Xi＇an dengan Spa

My wife and I decided to visit Xi'an for her birthday from November 30th to December 4th, 2023, and we chose to stay at the Grand Hyatt Xi'an during that time. In short, it is an exceptional hotel, offering super delicious breakfast with a wide variety of both Western and Chinese dishes. The staff is incredibly friendly and accommodating. For examples, the gentleman in the front door of the hotel always welcomed us with very beautiful smile, the lady who took care of our room every day, displaying meticulous attention to detail that never failed to surprise us. The employees at the Italian restaurant were exceptionally kind, going above and beyond to provide extraordinary care and respect. When they discovered it was my wife's birthday, they surprised us with a small cake, decorated our table with balloons, and even offered us complimentary cocktails. Furthermore, the staff in the Lounge went out of their way to help me arrange a surprise birthday cake for my wife. They decorated the table with great care and passion, and even presented her with a thoughtful gift and a postcard, sharing their kind wishes with us. I almost forgot to mention that they also surprised me by offering a birthday cake when I was in my room. So, we ended up with three birthday cakes in one night that gave us the opportunity to share our joy and share a slice of happiness with the incredible staff. These are just some examples of their great team of their staff. Without doubt, I would highly recommend this hotel if you are planning to visit Xi'an.

When we check in, my wife and me were very pleased with the utmost courtesy and speedy check in we received from the front office manager, Miss Kitty Shang whose professionalism is without doubt. She went the extra length in finding my Hilton Honors membership. We will happy with the cleanliness and housekeeping service throughout our stay. We were more impressed even when she extended the kind assistance during our checkout and giving tips and advice on our next visit. We received a well packed chocolate Terracota warrior which make our day more than happy to stay at this Hilton hotel at 199 Dongxin street, Xian. As we are visiting xi’an again, we will definitely stay at this hotel. Thank you Miss Kitty Shang, you make my stay pleasant and happy throughout with your service.

Apabila saya mendaftar masuk, saya diberitahu bahawa lantai bilik yang saya tempah pada asalnya tidak begitu baik, dan mereka menaik taraf saya kepada bilik. Ia adalah penginapan yang sempurna. Di samping kebersihan dan lokasi, saya biasanya melihat dua aspek apabila memilih hotel: kekayaan bufet sarapan pagi, dan saiz kolam renang. Seperti yang berlaku, yang ini sesuai untuk mereka semua. Pengalaman penginapan yang sangat selesa, saya akan tinggal di sini lagi pada masa akan datang.

The hotel definitely has a 1950s luxury vibe, it's a part of a large Renmin Square hotel complex that share some facilities (notably a great swimming pool in the next building). The location is great, walking distance to the city centre and like 7 min from metro. The hotel made a mistake in my booking and upgraded me to a suite as a result (which was nice but that room was not ready so I had to wait). The suite was nice, with a comfortable bed and pretty much twice everything I needed. Also two wifis - only the Renmin one worked, the hotel one recommended by reception did not work at all. The room had like 20 switches next to the bed, I picked the 'Night' one - bad surprise, it also switches off the bedside socket so I woke up to a discharged phone.

酒店位於大唐西市景區內，在西市九坊的最中間，位置好，交通便利，近地鐵，旁邊就是西市博物館，免費參觀，值得一去。酒店外觀很漂亮，西市景區夜景很美。酒店旁邊有超市和購物中心，餐飲購物都很方便。酒店房間面積大，中式裝修很舒服，房間內有雙衞生間，大讚。前台服務熱情，態度好。是家庭出行的不錯選擇。

I had a wonderful stay at this hotel! The location is incredibly convenient for both business guests and tourists who rely on the expressway system to explore local hotspots. Their service template at the front desk and throughout the entire staff is top-notch; everyone is exceptionally polite and friendly. The rooms are impeccably clean and maintained to a high standard, which made my stay even more comfortable. The buffet breakfast is nothing short of amazing, offering a delightful blend of continental and Chinese cuisine, along with a wide array of delicious local specialties. My son was particularly impressed with the classic, warm hospitality that this hotel exemplifies. It truly made our stay memorable!

What a fantastic experience! Lovely helpful staff with excellent English. The rooms were beautiful and clean, and the breakfast was delicious! We will stay there every time we are in Xi’an!

Sebuah resort dan hotel persidangan yang sangat berkelayakan, akan datang lagi. Persekitaran: Perkakasan Kempinski bertahun-tahun yang lalu, rasa ruang dan ciri reka bentuk hotel ***a Amerika, menjadikannya sangat selesa di dalam dan di dalam taman. Apa yang patut dipuji adalah pemandangan tasik. Kebersihan: Kebersihan bilik, restoran, kawasan awam dan taman semuanya terjamin. Perkhidmatan: Sila ambil perhatian keperluan bilik sebelum daftar masuk, dan pengaturannya sangat munasabah. Wanita di meja depan sangat bertimbang rasa dan memuji nama Fang Ziyi kerana sabar dan bertimbang rasa. Wanita concierge juga sangat ramah dan mengingati permintaan kami, dan perkhidmatan lima bintang telah disediakan. Hidangan Huaihai Road untuk dua orang: Masakan Huaiyang yang lazat. Satu-satunya kelemahan ialah ikan siakap pada hari itu adalah kira-kira enam tael. Ditambah pula sedikit pes belut goreng, not bad. Secara keseluruhannya, ia adalah hotel yang bagus sesuai dengan Amway, sesuai untuk percutian, keluarga dan perniagaan.

剛進酒店禮賓部小夥穆磊就幫助我們拉行李，前台的接待人員馬樂笑容可掬，辦理入住手續高效便捷。房間的佈置温馨而雅緻，床品舒適，設施一應俱全，且都非常新且乾淨。特別喜歡房間的大窗户，採光極好，讓整個空間顯得特別明亮和寬敞。酒店的位置也非常便利，周邊有不少餐廳和購物中心，出行十分方便。而且酒店還提供了免費的健身房和游泳池，對於喜歡鍛鍊的旅客來説是一大福音。這家酒店性價比極高。強烈推薦給計劃出行的朋友們。

The two stars on service, one for concierge one for the hotel bar’s waitress (Rose 游娜，a trainee but who offered us excellent service , made up for other issue we felt being unfairly treated). The itself, being a historical building and all, looks magnificent. Even though the decor may seem dated, but inside our room was comfortable, and cosy, we got nothing to complain. Concierge would accept our deliveries and helped with luggage and all, again, nothing to complain. BUT, on the second day, the hotel housekeeping mistakenly took a huge bagful of our travel stuff ( including snacks, mini packed laundry detergents, biscuits, fruits, alcohol wipes , packed tissues etc), they simply throw away as garbage. We deliberately left it in a corner so it WONT be mistaken as rubbish. We did NOT leave it next to the bin, and we HAVE already taken out our takeaway boxes. Because we did not at all expect this to happen at a five star hotel , we did not realise it was missing until the next morning when we were getting ready to leave for train station. At this point, when we called, the hotel told us, housekeeping merely thrown out two EMPTY takeaway boxes, that was NOT true! They could confirm it from surveillance camera that it’s s about heavy yellow bag been taken out instead of two empty takeaway boxes. Yes, perhaps it’s not valuable, it’s not a gold chain or a camera, but it’s something very handy to our long journey , and their initial response was not acceptable. We are also not sure what other small things we have left inside the bag ( Because we didn’t think someone will throw it out!!!!). It was obvious it’s not a bag of garbage, if they were not sure why not keep it until we are back and ask? In all the years staying in any international five star hotel chains, we’ve never had to deal with such situation … And one more thing, made us uncomfortable, was before we depart we decided to have a drink in the hotel bar. I asked the bar staff for two Proseccos, she replied if it’s the bubbly free drink being offer upon check in. I spent about 60rmb for two sips, and only to find out it was offer for free which we never been offered upon our arrival ( was nobody else just us two on the arrival night). However. After hearing my complain, the bar staff Rose was very thoughtful gave me a second pour, I still paid, but at least feeling not as mistreated. Perhaps this just the final straw on the pile. On check out, the front desk staffs were busy, no one asked how was our stay , so I did not tell them our experience as above, I had only this one chanel to let out. Legend, not so legend. 传奇酒店让我期待已久，毕竟全球六家，而且在西安的历史建筑内，所以完全没有考虑其他酒店，哪怕我本身几乎不住索菲特，也没有用过accor的loyalty program。 酒店所在建筑的确很棒，我很喜欢，里面的设施也都达到需求。礼宾部前台都很有礼貌，让人觉得很帮助。但是我遇到了两件事，让我觉得以后恐怕不会回来。 1，我们有一个旅途中用的袋子（黄色**超市袋，里面是一个大的绿色纸袋，因为**袋子不怕脏放在火车站火车上地上都不担心弄脏，到家了直接拿下来丢掉即可）。里面放了各种小零食，全部可以肉眼看到没有拆开，还有路上用的小包纸巾，ole买的小包酒精湿纸巾，还有小号垃圾袋，以及旅行装洗洁精等。我们把它放在书桌边上的一个墙角，特地放得离垃圾桶区域远一些（房间也没有很多空间放东西我们也不能当路中间）。在我们用完了外卖以及快递后，按照酒店茶几上放的小牌子的要求，打电话请客房部也来收走了。我们理解古建筑立面万一染上污渍会比较难清理。 结果我们离开了一个白天，回来也没特意检查，毕竟这是我们住的地方，我也不想一天到晚防贼一样，也没有对自己的物品拍照。到了第二天我们准备收拾东西离开酒店了，发现这个袋子不见了，这是一个至少有8-10斤左右的袋子，不会轻易错过，于是我们致电酒店管家，在插叙后，告知的确丢掉，但就是一包里面两个空外卖盒… 这是让我最生气和不愿意接受的部分，不小心处理了，不能理解也得理解，但是总不能说瞎话，cctv调出来，我来看看这位清理人员拎出来的是什么东西？？？ 随便看一眼就看到里面的东西都是没有吃过没有用过，就算不确定我也能理解，为什么不放半天等客人回来了确认一下？这里面没有任何异味和汁水，存放一下并不会妨碍你们的酒店。或许对酒店来说，都是些不值钱的东西，没了就没了，有什么好抱怨的，但是将心比心，东西的价值很多时候不在意实际价钱的高低。我们在外面旅行，这些东西是我们的需求，不是钱能买的。 第二个点，我们在离店前，去酒店的酒吧喝一杯，我问吧台服务员点起泡酒（之前我在房间点过，意大利起泡酒），她问我是不是入住时候免费送的起泡酒，我当时就愣了，入住的时候，没有任何人offer我们任何到店饮品。而且到店时就我们俩没有别的客人（所以不是因为太忙）。我拿着一小杯我要付钱别人免费的起泡酒加上被丢了东西，心里不是滋味，不患寡而患不均。是，说我小气，60多一杯的酒在这儿**… 我朋友点了个咖啡，我看到旁边来了另外两个客人，其中一位和一个服务员说，我上次来你们也送的哦，别忘了哦，服务员轻声说知道知道。之间随她的咖啡一起来的，是一份曲奇饼干… 看这个我们桌上孤零零的饮品，心里又是一根稻草压上去。 可能吧台一位员工看到了这个问题，她还是个实习生，也知道了我关于免费不免费起泡酒的不满，于是主动给我续了一杯酒，还拿了饼干（虽然我们也没有吃）、但是心里好受了很多。人真是奇怪的动物（我自己），确实这些都是小东西小细节不值钱可能，但是感觉不公平那就像损失了一个亿，同样是客人为什么没有标准化的服务流程，需要客人去“哭奶喝”，… 逼着大家小气。我不知道这个酒店开了多少时间，但是与传奇这个品牌相比，远远还做的不够。希望传奇品牌有的不紧是历史人物们踏足过的辉煌， 更能够创造属于自己新的传奇。