2068 Ulasan
Hilton Yantai Golden Coast
Zon Pembangunan Ekonomi Yantai Yantai|0.83km dari Tianma Royal City Passenger Station
My wife and I am from Changzhou and needed a break at the seaside so we decided to book this hotel from 27 July-31 July.We booked a room with a seaview.
What we absolutely LOVE:
The service and friendly staff, not only the reception staff but even those working at the entrance ,in the lobby.
I have to single out one gentleman , I forgot his name , ( see photo 1) wh was extremely helpful and patient. Coming from Changzhou we had to upload the Shandong province health code and we had difficulty getting the health code. This gentleman patiently helped me and my wife to fill in the required info and access our healthcodes for Shandong. He can speak good english and is a real asset for the hotel.
2. Our Room with a view over the beach and the ocean. We had a spacious seaview room , with a bathtub which we LOVED.
3 . The location was perfect, and in close proximity to attractions like the Wine museum.
4. The food was delicious and the meals well prepared. We really liked the beefburgers, which was delicious as well as the dinner buffet outside on our first evening. The breakfast buffet was excellent too.
Recommendations for improvement:
Ordering room service : When I ordered room service , the lady taking my order could not understand some of the dishes /drinks I ordered( like ginger beer) and poached eggs.However, she send the manager on duty to our room to take our order personally. Thanks!
A second time when I ordered room service again , it was also not understood well.
When I ordered fresh coffee, the coffee was cold. Maybe next time the coffee could be poured last, just before it gets taken up to the room.
Overall, we had a LOVELY stay. Thank you very much.
Cemerlang
2514 Ulasan