Hotel berhampiran Old Town, Yellowknife

About 20 min from the airport. Great shuttle service. Beds were comfy, the rooms and hotel were clean and well maintained. Convenient dining (with a good view of outside) and lounge, with great food. located right in the hotel. Staff was accommodating and informative. Also, would stay there again. I think the only thing missing, was a little store for toiletries and snacks.

In Jan/2020, I rated this hotel as 4/5 - roomy, clean, friendly staff. But not this time around! This time around, major issue blatantly noticeable was the extremely rude front desk staff - just warm bodies, without any hospitality or service. You sense they don’t want to be there and prefer not being bothered with any questions or needs. Requests get ignored: Had requested rooms appointed close to each other for 5-Executive Suites with reservations and requests made months ahead and reminder calls closer to arrival date. Rooms handed out were on 2-different floors in separate areas of each other. Concerns get ignored: One room reported bathroom faucet spurting water out too far wetting the person each time. That couple had to use the kitchen faucet for 3-days before someone came up to fix the bathroom faucet. There was no explanation for the delay (because all it really took was a reason of why it couldn’t be done and if reasonable -ie, no maintenance staff on the weekends, it’d at least provide an answer and not just being ignored.) One room was way too toasty, thermostat didn’t work. No fixes. No fans. No explanations. Just ignored. More than one room had broken window blinds (slats left on the floor-perhaps dropped off and one slat in front kitchen pantry/closet). Was told to submit issue online. I told front staff to just put in a note that the blinds were broken so we wouldn’t be charged for incidentals. Answered with a blunt “ok” or “done”. — really curt answers. No courtesy or manners in addressing clients. Never ever a “Thank you” - by no means, why? Our respective flight out got cancelled and we came to ask for courtesy late checkout at 12noon. The last couple asked after dinner was told to come back the next morning at 7am to ask instead of just taking the room number down as was done for the other rooms. We were told there were 16units available by another guy if we had to stay an extra night so availability wasn’t an issue. People get ignored (he, the front desk guy practically ignored us for checkout with being next in line. Ultimately called by the gal who wasn’t that much better but at least helped us check out). The rudeness was felt by all 9 of us in 5-separate Executive Apt Suites. It really shouldn’t be happening to any one of us, let alone all of us. This level of service is not expected from a top ranked hotel establishment but here we have that happening. If you could overlook all that, don’t deal with front staff, never mind a less than well maintained room, then it could be an ok stay. It’s now a 2/5 rating - at least for me (& my group). Just beware service can greatly add or detract from the overall hotel experience and reputation! Hope the management can work on this for future and returning guests to make it pleasurable!

This is a clean, comfortable hotel. Our room smelled great! The staff was friendly. The location is the best selling point - within walking distance of both Old Town and downtown. Our only ”complaint” is that we left our card out asking for a room cleaning and didn't get one, then the next morning when we called and asked they said they would get to it the next day. And they did, although our coffee cups were not taken/replaced. It's truly a small complaint, I'd recommend this hotel.

Kind host, good quality bedroom, good location, warm and cozy house

I satisfied with J house everything. Iocation,hospitality,large bathroom with hot shower,kitchen equipment.quite mood. . JUST one thing I want is room light a little dark. I recommend this house.

My stay at your hotel was excellent as usual. I would recommend this to my family and friends, if they should ask on how the hotel is. The only setback is that homeless people have found out that people are always willing to give and this can sometimes unpleasant to see them, although they are helpless, I sometimes get scared to go outside to smoke or go out to shop.

I should have read the info about the hotel before booking I didn't realize that there was no parking available. The room was extremely warm all the time with the temperature above 27 degrees Celsius. And unable to open the window because it is screwed shut. There’s zero view from the room. The cleanliness of the room was mediocre, the fan in the room had a dirty cloth on it with a tea bag stuck in the fan shroud. Some of the furniture is damaged and showed wear and tear of its age. The front entrance started leaking from two locations right at the front doors very inconvenience entering and exiting the hotel lobby. Also during the stay the fitness center was unable to be used by patrons. There was also no coffee/ tea for the in room kettle.