Ulasan Grand Mercure Yichang Waitan (Opening November 2023)

Loved it. Everything, from arrivals to departure, was excellent. Emilie and Niko at reception were excellent. Very accommodating. Helped hire a taxi to the Three Gorges Dam. The facilities at the Mercure are brand new and kept spotless. The restaurant is amazing. For dinner, there is a combination of hotpot and a buffet. Breakfast has a wide variety of options.

I traveled solo to Yichang and was very pleased with my stay at this hotel. From the moment I checked in, the front desk staff were extremely courteous, assisting me in finding a meal before bedtime and showing me to my room. 小王 was particularly helpful, offering extensive travel recommendations for her city. The hotel is new, with excellent and spotless facilities. The bed was cozy, and I received a complimentary upgrade to a river-view room, offering a magnificent view of the Yangtze. A complimentary fruit platter was waiting for me as well. The location is superb, ideal for strolls along the river, and within walking distance of major shopping malls and parks. I will stay here again if I return to Yichang.

The hotel is relatively new and clean. I got upgraded to a Junior Suite as typical Guestrooms were sold out when I check in and the bed, showers are all comfortable. As it's a suite, would prefer to have tissue by the vanity counter & also another trash bin next to it as there is only one trash bin in the bathroom and it's located inside the toilet room instead.

Very clean, new hotel. The only downside of the hotel was the staff attitude. Breakfast restaurant staff not as friendly and unreasonable as we didn’t have time to eat so we wanted to pack some items from the buffet. The staff said NO when we paid for the breakfast but I eventually got to pack a few items to take away.

Service centre Kylie & FD Ellie Zhong

從踏入酒店那一刻起，便被前台工作人員的熱情服務所打動。他們不僅辦理入住手續高效快捷，還免費升級了房型。房間寬敞明亮，床鋪柔軟適中，提供了極佳的睡眠質量；窗外景色宜人，還有健身房和泳池都很棒。總之，這次入住經歷非常滿意。

陪家人到宜昌旅行，訂了三間房住了四晚，整體非常滿意，剛到酒店大門口就有小哥哥過來幫忙拿行李箱，還送到房間，剛開始不熟悉房間設施，小哥哥也非常耐心幫忙，真的非常感謝，另外前台的小姐姐們非常温柔有禮貌，在酒店出入遇上酒店的員工，都會客氣的打招呼，房間很大，也非常乾淨，每天都有來打掃和更換房間用品，礦泉水的補給也非常到位，用訂房軟件會員升級到江景房，晚上的窗外景色更漂亮。游泳池和健身房，先生和孩子們一致好評，酒店機器人送外賣非常快，而且好可愛。最後一晚定了酒店自助餐，住客有優惠，食物種類以這個價位來説是還可以的，食物品質也不錯，還有烤全羊和大閘蟹，只是生蠔比較不合我的期望

設施：設施設備都很新也很智能，去年開業的，非常不錯 衞生：衞生乾淨整潔， 環境：大堂張曉夢經理熱情周到，房間安排的很好，酒店就在天然塔江邊這裏，出門就可以看到，整個環境很有古典韻味，隨處都可見的枇杷造型，給酒店增加了幾分味道 服務：服務非常棒，給她們點贊👍

這次入住的酒店是一次非常愉快的經歷。[太陽][太陽]酒店的位置十分便利，周邊配套齊全[禮物][禮物]酒店的盧主管很熱情周到，服務態度極佳。[強][強]真心覺得這是一家值得信賴的好酒店。[玫瑰][玫瑰][玫瑰]

去宜昌玩發現的一家新開的酒店，地理位置還可以，離江邊很近，傍晚可以散步，大堂很漂亮。前台小鐘辦入住幫我升級了房間，讓我體驗了一下江景房，非常不錯！第二天退房前台小文非常熱情詢問了入住體驗！下次還會再次選擇這家酒店！

酒店位置絕佳，免費升級江景房，窗外風景很美。酒店周邊環境優雅，飲食也很方便。每個樓層還設有免費礦泉水自提點。值班經理小張服務很熱情禮貌。前台服務員小文、小鐘業務熟練，辦理入住手續非常利索。是一次很好的住宿體驗。

房間跟環境非常不錯，唯獨充電樁不能使用，我就是看到攜程上寫有充電樁才選擇了外灘美爵，早上退房跟前台反應此事，前台服務員輕描淡寫回答説他不清楚，納悶了酒店的設施不清楚你做什麼前台！充電樁不能使用應該標清楚，影響了整個計劃！

房間很乾凈，本來預訂的是城景房，入住後感覺房間有輕微的裝修味道，便聯繫了值班經理Alyssa，非常貼心的幫我們換了房間，放了空氣凈化器，還免費升級到了側江景的房間，視野也是非常不錯，第二天吃早餐時還給小朋友送了小玩偶，服務很棒，推薦！！！

房間和圖片一致 ，裝修風格簡單素雅很喜歡[玫瑰][玫瑰]，各種設施佈置精美 ，前台盧主管待客周到，衞生very乾淨 [太陽][太陽]入住放心，周邊交通出行方便 [強][強][強]