The O Spa + Resort, Adults Only

A Now Open Letter to Rick Rabuck, Owner of The O Spa since you did not have the decency to respond to my email: Hi Rick, I need to follow up about what happened last Sunday evening. It was a difficult situation that I can empathize with [some of the cleaning crew called out so rooms were not ready by 3pm check-in] but the way you handled it was the most disappointing part. I did appreciate the early call that day and the offer for the late check out. That part was handled well.  However, your communication once we arrived left much to be desired. I saw other guests arriving confused and also not knowing what was going on. You were not providing any updates to anyone or coming out of your home to speak with guests. That's all you really had to do was show some hospitality and be available. I called you and you could not provide any updates and did not call me back. We waited around as best we could. We could not go in the pools because we were not offered any towels. It was windy and cold so we tried to start one of the fire rings and a heat lamp but they did not work. We then sat in the lounge but it was dark in there and we could not get most of the lights to work. There was also no toilet paper in the lounge restroom. We were as patient as we could be and even though you did not make yourself available to assist anyone, you were still quite upset about us wanting to at least put some stuff in the room and maybe sit in the living room. You offered us the option for a refund which we eventually took after 630pm having still not received any updates or a timeline of how much longer it would take. As we left we noticed the main door handle was hanging off and the door was ajar. Not safe or secure! It was only after I told you we were leaving and you were going to lose the booking that you suddenly called and had an update for me. It was too late by then. You need to put your customers first, not their money. Again, what I want to emphasize is that a little more effort, accessibility, and communication on your part would have made this situation so much better. To top it off, you did not respond to this now ***** email or issue me a refund so I had to file a dispute with my credit card company. Real classy Rick. Do everyone a favor and get out of the hospitality business. Sincerely,  Brett

This place is a joke. Customer service is non-existent. They do not care about you. First of all, they market it as a "clothing optional spa. Not the case at all. They make you put bottoms on. Whatever that is the least of the issues. They have no staff at the facility. I saw two cleaning staff and they left shortly after we arrived. The office in the lobby was a ghost town. My wife tired to call them before we arrived and received no call back. Our friends did the same thing with the same results. They finally answered the phone or got a call back after the third attempt. The person who answered the phone had a horrible attitude and basically said "well no one answers the phone until after 3 pm". In what universe is that acceptable? So we arrive and you get a code to enter the facility as well as your room. The code for every room had the room # in it!! A 6 year old could access any room if you understand the sequence. I had to go out to my car three times and every time I found the main entrance door left ajar with the dead bolt lock sticking out so that any random person could just stroll in. I found that same door in the same condition at 8am the next morning; so I assume it was propped open the whole night. So unprofessional and highly dangerous. The neighborhood was questionable at best. The apartment in disrepair across the street (lll call it "Meth Manor") had a cast of questionable residence there which just infuriated everyone. NO REGARD FOR THE SAFETY OF THE GUESTS!!! Two of our friends were celebrating their anniversary. After sitting by the pool they went to get ready for their special dinner. They try to open their door with the code and it doesn't work. They attempt to call the "management" and after several attempts, they call back. Our friend address the problem and the person on the phone has the audacity to say "Oh, that happens a lot". With no follow up statement. As if that is acceptable service for any facility. Management finally had to get one of the cleaning staff to come back to open the door with a key but not before they had to stop and buy supplies. Needless to say they were late for their anniversary dinner and plans after. So unprofessional and disrespectful. The two barbeques on the property were death traps. Both failed while we attempted to use them. Ruined a perfectly good Tri tip. People had dogs running around / in and out of the mineral pool. So disgusting. This dump is supposed to be a "spa". To add insult overtly poor service, we found an ant invasion in our room the next morning. My wife was beside her self. Again we called the "management". They did not at all. At that point we decided to leave that dump. It wasn't until we were on the road that they got back to us. They said they would get someone there to "clean up the ants" AS SOON AS POSSIBLE. They offered to comp us for another night. We told them we would never return but a

Really nice grounds, multiple natural mineral water pools all different temps, bbq/communal kitchen, upbeat lounge music by the pool and a clean comfy room! Also there’s a full spa, got a combo massage and it was perfect. Will definitely stay again.

Please put your contact info. After reading some reviews that indicate this is an open place that is friendly, I want to book but can’t find contact info here. Finally a place that allows freedom of expression with no judgement. We have had to travel to Thailand and Bali to get a place that was friendly to open expressions with our partner and others.