Hotel berhampiran Yunotsubo Kaido, Yufu

Great hospitality experience from booking until our way back from Yufuin train station. The staff service was 5-star. The hotel is located in the main touristic area but as soon as you step behind the curtain, it is calm and lovely. The room was sparkling clean, with great amenities and comfort. The public/private baths were also great, very clean and no reservation needed. Special mention to the restaurant recommendation, a great dinner spot recommended nearby the hotel. Strongly recommend to anyone willing to stay in Yufuin.

We have been to Japan so many times and have been very impressed by Japanese hospitality. However, this was the first time we felt so unwelcome. The front desk lady did not have any emotions on her face and she gave the impression that she was unhappy to see us. She sounded really pissed (just short of slapping my hand) when I asked whether we can take the toothbrushes. The toothbrushes were complimentary amenities for their guests and she asked us not to touch it only after we are settled and about to leave the room then the other staff told us to just feel free take the toothbrushes. They were extremely rigid for the meal times. There were nine of us in the group. For breakfast they were only offering us two timeslot for the breakfast however being in the onsen town, I would want to take a bath before coming for breakfast. During check-in we were told that the group wont be allowed to enter the restaurant unless all 9 of us arrive. I was pretty upset that I cancelled my breakfast so that the rest of the entourage could enter next morning. But the next morning, they allowed them to enter minutes apart. I wish they would be more thoughtful and took some extra step to at least try to explain to me that I can be late a little bit late instead of canceling the breakfast when I told them that because I want to use the onsen. Instead of a flat NO in the beginning. Sometimes the tiny extra mile will bring a smile. Language is a barrier i understand but to me this is simply unwelcoming us. We like to come to Japan because the people take pride in what they do during dinner we also found a strand of hair in the food. This was extremely surprising. They did offer a plate of tempura as apology, but this was a little bit uncomfortable by the standard that we have been going through during all our trips in Japan. However, I have praises for their service Staff who tried very hard to explain to us the meal The onsen and the rooms in need of some changes. While I understand the rustic feel of the onsen they would like to give to the guest, however it does not give a very safe and welcoming feeling I have been to other ryokans that also give rustic vibes, but this one gave an extremely rundown vibe. The floor of the rooms are also very ‘sticky’ This is extremely unfortunate as I really enjoyed the onsen water but the whole environment just did not make me feel relaxed. The location although a little further in, it is very scenic. Such a pity that we did not have a good experience.

Although it's not super close to the main area, you get lots of peace and tranquility in exchange. If you plan to walk to the hotel from the train station, be prepared for a hike uphill. The private bath outside our room was the highlight. The hot springs water is a continuous flow to maintain the temperature at all times, but they also added a cold water tap in case you need to adjust the water temperature. The room and bathroom were extremely spacious. Our breakfast and dinner were included and were eaten in private rooms in the main building. Both meals were delicious.

This is perhaps the best onsen hotel I have been to. The reception staff was greatly welcoming and explained everything you need to know about your stay. The lobby atmosphere is one of the best I have experienced. Quiet and calm with lots of cleaned area. The room I selected is Japanese style, in which this establishment executed superbly. The number of smaller rooms inside my room surprised me. There was a room for the toilet and another room for the bathtub. Also, they offered a chair for you to sit in front of the sink. That's unusual but great. And the bedding on the floor was comfy enough for a good night's sleep. But perhaps the best feature of this hotel is the onsen section, which is situated on the fourth floor. Everything inside the onsen was perfect. The temperature of the onsen bath, the choice of an outside onsen area, the cold-water pool and the sauna with classical music playing softly. Wow! This is a place I would definitely return to one day!

We were warmly greeted by staff who helped us with our bags and checked us into the hotel room . We had booked into the twin room . Wow it was huge with a bedroom , dining room as well as a wash basin and toilet . Only letdown was that there was no shower nor bathtub . Another friend had booked the one with private indoor and outdoor onsens and they were beautiful . This hotel had two private onsens that one could use anytime . You hang a “in use” sign on the door each time you use and it was very beautiful . The public bath was also unique and picturesque . Kaiseiki dinner was delicious with wagyu beef . Breakfast was Japanese style and was also delicious . What made the stay special was the Nepalese staff Pathak with his good explanation and his ability to communicate English with us . That made a difference to the stay .

露天風呂付き客室宿泊 【客室】 露天風呂から由布岳がバッチリ見えました。 露天風呂でもお部屋の内風呂でもシャンプーや身体を洗えて便利です。バルコニーに椅子とテーブルがあります。 【アメニティ】 客室の洗面台に男性用と女性用の化粧品が幾つか置かれています。クレンジングなどありますが、他のアメニティ含め、客室のお値段の割には…という物でした。 【大浴場】 小さめのタオルは大浴場に用意されているので、濡れた物を使わなくてすみます。 脱衣場にはアメニティがほとんどありません。 【お食事】 夕朝食ともに食事会場の個室。 夕食、豊後牛のステーキが柔らかくて美味しかったです。 個室に入るとすでにお刺身や焼き魚まで食卓に準備されていました。 コロナ対策などもあるのでしょうが、焼き魚は冷めていましたので、少し残念でした。 朝食、湯豆腐や名物のりゅうきゅうがありました。 チェックイン時にお抹茶とお菓子のサービスがありました。金鱗湖まで散歩したりと、のんびり過ごせて、良いです。 ただ、お値段ほどではない気がしました。

5階建ての旅館です。創業１１１周年を記念して、ラウンジでビール一杯無料のサービスがありました。湯布院温泉の中では老舗の旅館です。フロントスタッフさんの接客対応が丁寧•親切でした。湯布院と由布院の違いにも適切に答えてもらえました。宿泊したのは５階の広い和室。カーテンを開けると、眼前に由布岳が迫っていました。バスルームはユニット式でなく、風呂•トイレ•洗面台がそれぞれ独立。夕食は夏の大分川会席コース。どの料理も美味しくいただけました。特に、印象に残った料理は、黒毛和牛ほうば味噌陶板焼き。温められた味噌はほうばの香りがして、ほんのり甘い味が牛肉によく合う。絶妙な味におかわりしたくなるほど。朝食はブッフェ式。だんご汁をはじめとする、大分県の郷土色豊かなメニューに満足できました。ゆったりとしたスペースがある温泉大浴場は内湯が二つ。ジェットバスと香わり湯のルイボスティ湯も。露天風呂は庭に向いた側に自然の岩を配している。湯温は少し熱め、ぬめり感がある。内湯にはなんと！湯の花が。温泉成分が結晶化した湯の花が湯舟に咲いていました。温泉がいい証です。こちらの温泉旅館に宿泊できて、夫婦旅のいい思い出となりました。

　湯布院の宿泊先は、とても迷いました。もちろん、素敵なお宿がたくさんあるからです。その中から私たちが選んだ宿が、柚富の郷彩岳館でした。決め手は、宿からの絶景でした。 　柚富の郷彩岳館は、湯布院の街の南側、湯布院盆地の縁に当たる場所にありました。ですから、南側には遮るものがなく、正面には由布岳の堂々とした姿が見え、その下の方の盆地に広がっている湯布院の街が一望でした。特に、露天風呂に入っていると、正面に由布岳がそびえていて、私たちの想像通りの絶景の宿でした。 　客室も、パブリックスペースも、素敵できれいです。素敵なお食事処でいただいた夕食も朝食も、とてもおいしかったですし、接していただいたスタッフの皆さんも、感じの良い方たちばかりで、とても満足感の高い滞在になりました。　

Spend my birthday at Kai Yufuin and it was a wonderful experience. Beautiful scenery, excellent food, and impeccable service. Would love to visit other branches of Kai / Hoshino Resorts in the future!

My buddy & I stayed at 山のホテル 夢想園 (Yama no Hotel Musouen) in mid-March 2023. From food to room service, everything was perfect. The food served was plated with such elegance, and tasted delicious. The outdoor hot spring is awesome with a magnificent view of Mount Yufu which made people want to soak in at all times. The staff is very welcoming and friendly as well. We will definitely love to visit again. We strongly recommend the hotel.