Hotel berhampiran Emoz, Zaragoza

We arrived in Zaragoza and it was absolutely throwing it down with rain! Storm Dana was creating havoc across Spain. We arrived at the hotel and reception was very welcoming. Got to our room on the 9th floor, loved the decor, a bit modern but also a bit mid century too. The vertical blinds were stuck and it seemed that previous guests trying to work out how they open and close have somewhat broken them, but not an issue, the black out blind was out of its mechanism groove at the sides , so we fixed that.😁 I will say that the blind was amazing at keeping the light out!! The bathroom has lots of storage for toiletries and the shower was great. Comfy bed not enough pillows… should have asked for 2 more. The day after we arrived we noticed that there was water dripping through the ceiling (days of heavy rain took its toll), we chatted to reception and packed our bags and moved to the 6th floor, the room was the same just different colours, the vertical blinds worked but we had to fix the black out blind here too 😂. Breakfast was a buffet style and was lovely too but some music would have made it less cold and unwelcoming. Pool area was ok but needed some music here too …and a bar. All in all ….we would definitely stay here again, it has a great location with dozens of places to eat and drink. Zaragoza had lots to offer!

Great location, just minutes from most of the major attractions, Restaurants and the Bus to/from Delicias Station is right outside. Entrance Foyer is very much like a Hotel. Good Gym, but Pool wasn't available as it was too cold, even though their website said it was. We had a large Apartment on the 1st floor. At first glance it looked really nice, but after a few minutes, you realised that it was of very poor quality - Kitchen was old, cheap Crockery (pyrex), pans with broken handles; you had to run the hot tap for over a minute before any hot water came out - a tremendous waste of resource, especially with a drought in the region. It took 2 days for someone to come and open the inroom safe for us. You have to ask for the basic of appliances - Kettle, Toaster, etc. Bathroom extractor fan did not work and there was no visible signs of a smoke detector either. There were works of some sort going on, but we weren't pre-warned of the noise. We complained several times to the Staff, but they didn't seem bothered. Even the Manager laughed at some of our issues. They did buy us some new pans - I can only imagine, that the 'spare' pans they did have for other Apartments were of the same poor quality, so they had to buy us new ones. Overall, a great location and the Apartment had a very comfortable bed - alas, the quality of the Apartment was very poor and nowhere near the expectations of a 4* establishment.

Good central location with on street parking (if you’re lucky) otherwise pay extra for the hotel secure car park. We found the hotel and room to be spotless and the staff couldn’t be more helpful. And all of this for a very reasonable price. Don’t expect everything to be 5-star… you’d need to pay a LOT more. Instead, accept the fact that the pricing for a city hotel is very competitive and enjoy your stay. My only gripe (and it’s purely a personal one), the bed was a bit too firm for me.

Habitación cómoda y muy silenciosa. Limpieza de 10. Personal muy amable. Localización céntrica y bien comunicado con autobús y tranvía. Me encantó estar cerca del mercado y tener todo tioo de comercio a mano. Descarga de viajeros y equipaje muy cómoda.Para repetir sin dudarlo.

Es la segunda vez que elegimos este hotel para una visita a Zaragoza y esta vez han tenido un detalle nos ha decepcionado bastante. El motivo? A nuestro entender, falta de organización. El pasado sábado coincidieron varias celebraciones de Primera Comunión con todos los huéspedes, que no éramos pocos. El problema vino a la hora de ofrecer la cena a los huéspedes... Todos los salones del hotel estaban ocupados con los eventos, por lo que, a los huéspedes nos derivaron a la pequeña barra de bar con cuatro mesas que tienen junto a la recepción. No solo es que no sea el lugar adecuado para cenar (pequeño, ruidoso, incómodo, en pleno paso,...), sino que, además, ni siquiera se molestaron en cambiar el menú, ya que era el mismo que el día anterior. Si bien es cierto que te ofrecen una carta con platos combinados, sandwiches, ensaladas, hamburguesas,... en el caso de que no te apetezca el menú del día. Consideramos que, si la cena se sirve de 20 a 22 horas, se deberían organizar los eventos de tal manera que a esa hora ya hubiera un comedor montado para dar de cenar a los huéspedes.

The maintenance is not that great. The bath tub tap broke suddenly and the water couldn't stop running. Luckily, I got changed to another room. The staff was quite friendly and the breakfast delicious, large variety of delicatessen. It would be great if the had some USB ports to charge mobiles in the rooms. Travellers coming from Asia can't plug their devices so easily.

We had a good stay here, the hotel is huge and the parking was safe and secure. It's very clean and it's in a lovely location. Breakfast was delicious and offered plenty of choices. Bad points however, reception is painfully slow, check in took ages. The pool is lovely and just what you need after a hot day out and about exploring, again the bad points, they have hardly any sun loungers. Lots of people had to use towels on the floor, not ideal and definitely not relaxing. We counted just 30 loungers for such a big hotel. No chairs around the pool, they have a huge deck and hardly any furniture. Such a shame you can't enjoy the pool or deck area.

Not easy to find! The instructions say that the hotel is just across the road from the railway station but we had to ask a friendly security guard to point us in the right direction. The hotel, clearly for business travellers, is underwhelming and is in need of renovation. It’s a long way from the city and you need to get a bus to get there. We couldn’t get in our room door upon arrival and, after trying to ram it a few times, had to ask the receptionist to help. She showed us the correct way (keycard in, out, quickly!) otherwise we would have been standing in the not-so-nice hallway all night. The room was basic but we hadn’t paid much for it and weren’t expecting luxury. It was nice enough and was clean. Only two power plugs (one of which wasn’t working), insufficient for today’s needs, and none by the bedside for powering up phones etc. The bathroom fan didn’t work. We wanted to use the safe in the room but couldn’t work out how to. There were no instructions. Another trip down to reception where we were told there were two types of safes, one with a numeric pad and others (like ours) that needed a special card. To get the special card, we’d need to leave a deposit of €20 and she’d have to call a colleague to set it up. No thanks! We went out for dinner clasping our wallets close to us. Two positives: the aircon worked well and the breakfast was good. Constantly replenished and, except for the orange juice, of good quality. Upon reflection, we should have gone for a hotel in town instead.

I have given this hotel an average rating because I did not get to stay here in the end and I don't want to affect their ratings badly. I am just writing to alert pet owners that this establishment only qualifies as pet-friendly if you have just one pet. I messaged to say we were travelling with two cats and had my booking accepted. Then they sent a form message saying their pet policy was only one per room. I queried it and they said there were no exceptions even if the pets concerned were two small cats. So someone with a giant Newfoundland or Great Dane can stay. But my one cat and one kitten (combined weight about 8kg) can't. It looks like a nice hotel, but apparently can't see how illogical their pet policy is. Owners of multiple pets, beware.

The staff are wonderful, friendly, well presented and professional. The housekeeping staff do a fabulous job. And the interior designer has successfully vomited standard mid range hotel design all over the place. But that’s it. I arrived when the hotel was clearly nearly empty (visible by all the room keys still in their slots late at night & early hours) yet they only had a room with two singles available so I imagine they have no doubles or a maximum of 4 of them in the whole hotel, or they lied to me?). The room was minimalist and unobtrusive in its decor. There is a room drinks fridge which I imagine be would be perfect for anyone needing to cool drinks, snacks etc. The wardrobe space is plentiful for a long weekend as a couple. Also the desk & chair are an ideal height but sadly no plug socket within reach so neither useful as a work desk nor a hair/make up counter Sadly the mattresses on the two pushed together single beds were horrific, the bed linen cheap and greyish rather than their original white (as were the towels). Flattened fibre pillows were provided and a overused blanket between the two sheets. The shower would not regulate. One moment you are under a great stream or perfect temperature, the next you are being boiled alive or frozen to death despite not touching anything. The sound proofing is near non-existent, I had the pleasure of joining my neighbours for their TV session until 4am along with their love making. the second is forgivable as many are more vocal in a hotel...but the first? Why are TV’s placed on adjoining walls if your soundproofing is that poor? I was surprised to find no room service particularly given the ongoing covid restrictions & early closures of restaurants & supermarkets. Surely this is the definition of a trapped audience, so guaranteed income? I had anticipated Spanish tapas & wine in my room as I settled in, not quite the same as the water I had bought over from France in my car. To be honest I am probably over irritated writing this review. Travelling in covid times is challenging. But those mattresses, lack of soundproofing & no room service means I have not slept or eaten in nearly 48 hours so this is as honest as it gets