Hotel Berner

We chose Berner hotel for our White Christmas holiday as we thought it will have a family feel to it. And we were not disappointed. Beautifully decorated for Christmas, Berner hotel run by the Berner Family, gave us unforgettable experience of Austrian festivities including traditional music, Christmas Eve gathering around Christmas tree with little chocolate gifts for each room under the tree, amazing meals and even sleigh ride. The attention to details was incredible. Our newly renovated Suite, consisting of two rooms, had plenty of storage space and beautiful views from two balconies, one giving us a view of the slope and the other , the panorama of the Zell am See with the lake. The breakfast buffet consisted of multiple choices of fresh breads, danish pastry, fruits, cheese, charcuterie, salads, eggs, cereals, seeds, juices, jams and the most important thing is that there was always gluten- or other allergies free option (on request - our daughter has severe multiple allergies). Similar with dinners! Thoughtfully created and beautifully presented evening dinner was always a choice (out of two options of each for starter, main and desert) to be made at breakfast. The main menu was always accompanied by a soup of the day and salad and cheese buffet. The spa area with the pool is just what you need after a day of skiing. Saunas (incl. Finish sauna) and steam room are spacious and in the proximity of the cold shower to add variety. And there is plenty of space on the loungers in the relaxation area. The staff is always very helpful and attentive and remembers your regular drink orders! We also bought ski passes on site as we thought it might be easier to do it at the reception than queueing at the gondola. Worth mentioning is that the hotel is situated close to the ski bus station which gives you the chance to get a seat on the bus to Kaprun. All we can say is a huge thank you to everyone in the hotel!

Very welcoming staff, a very comfortable room and excellent food - a wide ranging buffet breakfast and a consistently high-quality six course dinner. The hotel is in a quiet part of the city but close to the lake, mountains, city centre and travel connections. The Zell am See Kaprun Summer Card was included - a real money saver.

I visited Hotel Berner, Zell am See in the week of 3 August. Upon arrival we were given welcome drinks, a wonderful experience and a warm welcome. Our bags arrived in our room and we were given a card to use for all public transport. The room was upgraded to a suite which was absolutely lovely with views of the lake. The staff were the best staff I have ever had the pleasure to experience in all my years of travel. The customer service was first class from the reception to the waiting staff. The food consisted of a huge choice of breakfast hot and cold and a 6 course, silver service evening meal which was presented as if you were in a Michelin star restaurant. Each and every course over the 7 days was delicious. There was also cakes available at 3pm, sauna was heated upon request. Every single member of staff was courteous, kind and professional. We met the owner who introduced himself to every guest and was courteous and welcoming. This is the first time in all my years of travel that I have met the owner of a hotel. He most definitely is passionate about his business and wanted to make his guests feel at home with first class service geared to make the guest feel welcome. The hotel is situated about a 10 minute walk from the central buzz near the lake which was perfect because it is quiet and relaxing. Austria is wonderful, travel was easy using the card the hotel provided; a beautiful and clean country. There is a lot of opportunity to walk - I would recommend the cable cars high into the mountains in Kitzsteinhorn, a boat ride on the lake and the waterfalls at Krimml. If you would like to stay a traditional hotel, enjoy comfortable rooms, with first class service and eat delicious food from arrival to departure, I would highly recommend Hotel Berner.