Weinhotel St. Stephanus

I stayed at the Weinhotel St. Stephanus for two nights in October 2024 with my parents and three sisters. We had three double rooms in the main building or Herrenhaus (manor house) as they call it, two regular rooms and one deluxe room for our parents. The Herrenhaus is very stately and pretty, built in 1850, and so were the high-ceilinged rooms, which are decorated in style and equipped with a safe, SAT-TV, free Wi-Fi, and a hair-dryer. No coffee/tea station and A/C, though. Our parents’ room and the room one of my sisters and I shared had a very nice view of the river, whereas our other two sisters only had a side view, which didn’t reflect on the price of the room. We were greeted by the owner upon our arrival, who was friendly enough but lacking in professionalism, in my opinion. All six of us were supposed to have bathrobes in our rooms, but my sister and I didn’t. I went back to reception to get them, and the owner handed them to me with a smile but without an apology. Similarly, I had booked massages for us women beforehand. When I asked where the spa was located, the owner told me that the contract with the masseur had been cancelled the previous week, the spa was closed, a mobile masseur would knock on our door at the appointed time and the massage would take place in our room. This never happened. We waited for half an hour and then went to the pool and sauna area, telling the owner in passing that the masseur hadn’t shown up and needn’t bother now. Again, not a word of apology. He only said he’d phone the masseur and pass on the message. The door to the office behind the reception was constantly open and staff members could often be seen eating in there, which was slightly odd. Why not close the door? We were also told by the owner to wait at the door to the restaurant in the evening. Thus, we came to the door at our preset dinner time and waited there for several minutes, watched by the owner, who had a good view of us from reception. We weren’t the only ones, either, there was another couple waiting. We finally concluded that we couldn’t really be seen by the restaurant staff, as the door opened onto an unstaffed bar area that was separated from the rest of the restaurant by a wall, so we decided to walk in and find someone to show us to our table. They couldn’t see us, fair enough. However, they should have been expecting us, because as I said, one had to book dinner at a certain time. Moreover, the owner’s behaviour in this situation was odd, to say the least. Overall, I wasn’t too impressed with the staff, though housekeeping did a god job cleaning our rooms. We had booked half-board. The food was good, though choices at breakfast were somewhat limited. Dinner consisted of a three-course meal on the first evening with a meat, fish, and vegetarian main course to choose from, and a four-course meal on the second evening. The food was well-prepared and of good quality, though I wouldn’t call it outstanding. The restaurant has a very

Wir können keine Empfehlung für dieses Hotel aussprechen! Geworben wird mit einer Infrarot-Sauna, die nicht vorhanden ist! Vortäuschung auf dem Prospekt? Hätte man längst schriftlich, seit Monaten, irgendwo als nicht vorhanden, erwähnen können! Unsere Buchung für 3 Nächte war das Hauptziel 3 Saunen zur Auswahl, beim Hausprospekt herunterladen ganz klar ausgewiesen? Beim Nachfragen beim Chef, diese sei beim Hochwasser vor Monaten zu Schaden gekommen, es ist halt so. Unsere Erkundigung beim Personal, für diese war allerdings, es war mal eine veraltete Infrarotkabine. Das Weinhotel bietet eine absolut unzureichende Weinempfehlung beim Abendessen, Service beim mehrmaligen Nachfragen, total überfordert! Beim Nachfragen, ein Tag später, ob es möglich wäre die Saunen 1 Stunde vorher einzuschalten, erhielten wir von Fr. W........., ein lautstarkes nein...unmöglich" es sei alles so programmiert", ergänzte der Chef, der nur überheblich sein tolles Essen präsentieren möchte und keinerlei Kritik annimmt. "Wenn wir uns schriftlich beschweren möchten, sie erhalten täglich Post." Liegestühle im Schwimmbad zu wenige (8 Stück), Gäste mussten nach der Sauna auf ihr Zimmer um zu entspannen. Ruheraum nicht vorhanden, man muss im gleichen Raum vom Schwimmbad liegen, sehr lautstark! Nur 1 Dusche bei den 2 Saunen, Schlange stehen beim Duschen. Von anderen Gästen hatten wir erfahren, das die neuen Schlafzimmer offene Glaswände haben, der Mann kann seiner Frau beim Toilettengang zu sehen.....unmöglich, EIN NO-GO. Zuletzt fragen wir uns, wie sind denn die vergangenen Bewertungen zustande gekommen?

Ein kleines Hotel mit allem was man braucht. Das Restaurant hat uns sehr gute Menüs serviert, dazu ausgezeichnete Weine. Die Bar ist auch recht gemütlich. Die Zimmer sind sauber und gut gepflegt. Das WLAN im gesamten Haus ist das beste das ich je in einem Hotel angetroffen habe.