Ulasan Zhangjiajie Mr.F Boutique Hotel (Tianmen Mountain Cableway Station)

Jawapan daripada Pihak Penginapan: Dear guest, We are extremely sorry to hear about your disappointing experience at our hotel. We apologize for the issues you faced during your stay. The problems you mentioned are not typical of our establishment, and we take your feedback very seriously. Regarding the dusty room, we will immediately address this with our housekeeping team and ensure that all rooms are thoroughly cleaned in the future. The problem with the window and air conditioning pipe will be fixed as soon as possible to ensure a more comfortable stay for our guests. The condition of the bathroom is unacceptable, and we will have it renovated and properly maintained. We will also ensure that shower rugs are provided in all rooms. We apologize for the lack of cleaning and replenishment of supplies. Our housekeeping staff should have been more attentive, and we will take steps to improve their service. As for the unresponsive staff and communication issues, we will look into this matter and ensure that there is always someone available at the reception to address guests' concerns. We will also make sure to check our messages on WeChat regularly. We understand your frustration, and we are committed to making improvements to ensure that future guests do not have a similar experience. We hope that you will give us another chance in the future to show you our true level of service.

Jawapan daripada Pihak Penginapan: 1. 很高興聽到這個！看起來你有一個非常愉快的住宿體驗。良好的服務、便利的設施以及很棒的位置，這些結合起來絕對是加分項。我們酒店並且已經解決了熱水問題，這很好。感謝你分享你的體驗！2. 我很高興你在酒店的住宿體驗愉快。你提到的積極方面，如服務和位置，真的非常重要。我們能幫忙存放你的行李，這是一個很好的舉措。果蠅的問題有點不幸，但總體來説聽起來這是個很棒的選擇。這是一家非常不錯的酒店，尤其是就其價格而言。服務非常棒。我們退房後，他們讓我們把行李放在那裡，這樣我們就可以舒適地探索這座城市。有充足的熱水（我看到一些評論説沒有，但我認為他們已經解決了這個問題）。空調運行良好。床非常大。我看到了一衹果蠅，這就是為什麼清潔度是 4/5。位置很好，靠近食物且步行 10 分鐘就到天門山索道。

Jawapan daripada Pihak Penginapan: Dear guest, We are extremely sorry to hear about your disappointing experience at our hotel. Your feedback is very important to us, and we take full responsibility for the issues you have raised. Regarding the dusty room, we will immediately instruct our housekeeping team to conduct a thorough cleaning of all rooms and pay more attention to detail in the future. The problem with the air conditioning pipe and the window will be fixed promptly to ensure a quiet and comfortable environment for our guests. The condition of the bathroom is unacceptable, and we will have it renovated and properly maintained as soon as possible. We will also ensure that shower rugs are provided in all rooms. We apologize for the lack of cleaning and the failure to provide new water and towels. Our housekeeping staff should have been more diligent. We will take measures to improve their service quality. As for the unavailability of staff at the reception and the unresponsiveness on WeChat, we will address this issue immediately. We will ensure that there is always someone available to assist guests and that messages are responded to promptly. We understand your frustration and disappointment. We are committed to making significant improvements to ensure that such incidents do not occur again. While we are glad that you found our location convenient, we understand that the overall experience was far from satisfactory. We hope that you will give us another chance in the future to redeem ourselves and provide you with a much better stay. Once again, we apologize for the inconvenience caused.

Jawapan daripada Pihak Penginapan: Dear guest, Thank you so much for your kind words! We are delighted to hear that you enjoyed your stay with us. Our location near the cable-car station to Tianmen mountain is indeed a great advantage. We are also glad that our cleanliness and helpful staff made your stay pleasant. We are happy to offer good value for money, and it's great to know that you appreciated it. We look forward to welcoming you back again in the future. Best regards,

Jawapan daripada Pihak Penginapan: 親，非常感謝您的詳細評價！很高興您在我們酒店住得舒心，出行便利又盡享美食。我們會繼續努力，期待您再次光臨，為您創造更完美的住宿體驗！

Jawapan daripada Pihak Penginapan: 1非常感謝您的稱讚和再次選擇！能讓您提前訂到滿意的房間，並且在我們這裏度過愉快的時光，我們也很開心。期待您的下一次到來！

Jawapan daripada Pihak Penginapan: 親，非常感謝您的詳細評價！很高興您在我們酒店住得舒心，出行便利又盡享美食。我們會繼續努力，期待您再次光臨，為您創造更完美的住宿體驗！

Jawapan daripada Pihak Penginapan: 非常感謝您的誇讚！能讓您欣賞到美麗的日出，我們也很開心。關於空調的問題，我們會立即安排檢查和調試，確保下次為您提供更加舒適的體驗。很高興我們前台的服務能得到您的認可。期待您的再次光臨！

Jawapan daripada Pihak Penginapan: 非常感謝您抽出寶貴時間為我們提供好評。您的肯定是我們前進的動力，我們將一如既往地提供優質服務，確保每位客人在我們酒店都能享受到舒適愉快的住宿體驗。