Hotel Polton di Zhangzhou

I have stayed at quite a few Wanda hotels in the past and always had a pleasant experience but the past two days were anything but pleasant. I had a two night stay in Zhangzhou Wanda Realm from the 22nd of January to the 24th of January. I have listed my grievances below. 1. Air-conditioning does not work. My room was a constant temperature of 25 degrees Celsius and even after turning on the air conditioning did the temperature not go down. I had to ask the hotel to open a window to decrease the temperature and thus let polluted air into the room. 2. I booked an executive room knowing that I would receive some benefits. Not only was the executive lounge closed but as stated in the notice, they requested we use the hotel lobby bar which was also closed. I paid 850RMB per night for this room. If I am not going to have the benefits of an executive room at least refund me. 3. Swimming pool times have drastically decreased to limited times. I know that this is Chinese New year but isn't this the time when the hotel would receive most of its guests and thus have all the amenities ready and working to make a guest stay very pleasant. 4. Breakfast buffet was below standard of a 4 star hotel. Not only was the selection of foods extremely basic but the food was severely under stock. One would think that a four star hotel would be able to plan for a busy time like Chinese New year but no, there was limited food on basic items like eggs and bacon. Staff were not prepared for such large amounts of people. 5. It seems like this hotel is closing down as many water features and other amenities are either out of order or not working properly. It is an embarrassment to call this hotel a luxury hotel. It has the facade of a luxury hotel but cannot deliver on basic amenities. Please see my photos for evidence of my unpleasant stay. The staff were very friendly and tried to help where they can but it would be better to close down this hotel than call it a luxury 4 star hotel.

Good location. Nice enough. Nothing special but nothing bad, either. Restaurant downstairs looked great but didn't have a chance to try it.

Overall is excellent. The staff is very nice and they allow me for late check out as they know my flight is late. The best thing here is a lot of attractions are only surround the hotel. Will come again.😄

Very nice team and hotel even if some parts seem a little bit old. Good quality/price balance! Un bon hotel a 10 minutes a pied d’une place animée. La literie est simple mais très adaptée et même si l’hotel est un peu daté le rapport qualité prix est acceptable. Un bon compromis aux hôtels plus chers de Xiamen pour les budgets plus serrés ou dans l’optique d’avancer vers les Tulous.

特意邀請朋友來看本地遊神的，前台的妹妹，顏值高，業務能力強，雖然是訂給朋友住的，但我們也有去房間裏泡茶，房間很大，沙發可以坐的下我們四個壯漢，問了前台，説有45平，難怪，雖然訂的是大床房，我還以為是套房呢，特別滿意。

Convenient location! The staff at the service counters were patient and eager to help. The room is clean and well-maintained. The facilities are enough for use. The only problem is that the noise from the nearby room can be heard easily. Bought interesting souvenir from the trip too!

酒店設施比較舊，但住的還是比較舒服的，勝在衹要60多塊錢一晚，前台服務態度可以。 197塊錢住了三個晚上，性價比還是很高的，可以説是物有所值了，這個條件也基本符合它的價位👍👍👍