Ulasan Sofitel Zhengzhou International Hotel

Jawapan daripada Pihak Penginapan: Bonjour, Thank you for taking the time to share your review of our property.We understand that you had some issues during your stay regarding your room, we apologize for your experience falling below your expectations and ours.Regarding our pool, we do have one and it is located on the 3rd floor of the hotel, you can access it through the fitness area. Once again i apologize if this was not explained properly during your check-in.It was a pleasure to host you and we are delighted to know that you received great service from Lisa and Amanda.We hope to have another opportunity to welcome you back at Sofitel Zhengzhou.Kind regards,Antoine & JasmineGuest Relations team.

Jawapan daripada Pihak Penginapan: Bonjour, First of all thank you for taking the time to share your review of your experience with us at Sofitel Zhengzhou.It was our pleasure to host you once more and we are delighted that you liked our restaurant and the room was to your liking.We will definitely pass on your comments to all our team members.We hope to have another opportunity to welcome you again at Sofitel.Kind regards,Antoine & Jasmine.Guest Relations team.

Jawapan daripada Pihak Penginapan: Dear Guest! We very much appreciate your comments regarding your stay at the Sofitel Zhengzhou International. It is always a pleasure to receive guest feedbacks. I will share your comments with our team. Regarding the bad experience at restraunt,I really sorry for that.we have shared your feedback with our relevant team to ensure we are addressing the issues you experienced and prevent them from occurring in the future. Thank you again for sharing your experience, and we hope your next visit will be better than this time.Looking forward to seeing again!

Jawapan daripada Pihak Penginapan: Dear Guest，We very much appreciate your comments regarding your stay at the Sofitel Zhengzhou International. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Jawapan daripada Pihak Penginapan: Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Zhengzhou International. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Wishes！

Jawapan daripada Pihak Penginapan: Dear Guest, Bonjour! Thank you very much for sharing your experience about your last stay with us. Receiving your feedback is very constructive and helps us to understand more your experience and satisfaction. We are delighted to see that our team members Alice and Amanda helped you through your stay and made you feel even more welcomed. I will share them your feedback and I am sure everyone will be motivated to see your words. Thanks again for taking the time to share your feedback. We are looking forward to meeting you again soon at Sofitel Zhengzhou!

Jawapan daripada Pihak Penginapan: DearGuest，Thankyouverymuchforyourcomments.Wevalueyourcommentsverymuch.Wedohavesomeolderfacilities,butwewillupgradethemassoonaspossibletomeetyourneeds.Ourstaffareveryfriendlyandwilldotheirbesttoprovideyouwiththebestservicepossible.Breakfastisalsooneofourstrengths,andwewillconstantlyimprovethequalityofdishesandservicetoprovideyouwithabetterexperience.Thankyouagainforyourfeedbackandlookforwardtoyournextstay.

Jawapan daripada Pihak Penginapan: Dear Guest, Thank you for leaving such an amazing review regarding your recent stay with us. It is so big of you to recognize the work of our staff. There is so much happiness in hearing from our happy and satisfied guests. It indeed boost us to march forward and strive for the best. Again, thank you so much for sharing your experience. It was a pleasure having you here and we eagerly look forward to welcoming you soon in the near future. Take care!

Jawapan daripada Pihak Penginapan: Dear Guest: Best wishes from Sofitel Zhengzhou, Thank you for leaving such an amazing review regarding your recent stay with us. It is so big of you to recognize the work of our staff. It indeed boost us to march forward and strive for the best. Again, thank you so much for sharing your experience. It was a pleasure having you here and we eagerly look forward to welcoming you soon in the near future. Take care!

Jawapan daripada Pihak Penginapan: Dear guest： We very much appreciate your comments regarding your stay at the Sofitel Zhengzhou International. It is always a pleasure to receive feedback from our valued guests. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcoming you soon in the near future. Take care！

Jawapan daripada Pihak Penginapan: 【法式浪漫，精緻高雅-‘LIVE THE FRENCH WAY’-絕佳的品牌體驗】尊敬的賓客：您好！非常感謝您對索菲特以及心藝家們的認可與鼓勵！作為法國酒店業的第一個品牌，索菲特自帶法式浪漫，每一家索菲特酒店，都是對當代法式生活藝術的奢華演繹。我們希望能通過“LIVE THE FRENCH WAY-法式生活風尚”理念，在您離開熟悉的常居地、身在他鄉的這段時間內，賦予您生活最豐盛的款待，令您感受舒適、温馨、浪漫的體驗，獲取心靈上的放鬆和精神上的充實。期待下次與您美好邂逅。祝生活愉快！

Jawapan daripada Pihak Penginapan: 【樂享生活L’art De Vivre-法式生活風尚】尊敬的賓客，您好！非常感謝您對索菲特以及心藝家們工作的認可與肯定！每一家索菲特都是傳統、經典、優雅、精緻的法國文化縮影，都有其獨有的“特色”，但永遠不失品牌的法式精髓，讓人“雖未身處巴黎，卻如處巴黎”。“ L’art de vivre ” 一詞，意為“生活的藝術”，它代表着將品味，以及對奢侈品的藝術喜好結合進到生活中，也是法式生活美學的最好詮釋。作為鄭州第一家也是唯一一家法式風情的國際五星酒店，鄭州索菲特也不例外，酒店大堂穹頂設計恢弘遐邇，西餐廳下沉式別緻的設計和法國街頭風景再現，本地文化和法式風情巧妙融合，我們的餐飲結合中國特色美食與多樣國外餐品，讓您與每位食客都能滿足餐飲營養搭配與釋放味蕾。索菲特品牌一直秉承為每一位賓客提供個性化服務和精彩絕倫的入住體驗，我們將會不斷努力，力求為您提供更完善、更人性化的服務。期待您的再次光臨，敬等與您的再次相逢喔！

Jawapan daripada Pihak Penginapan: 非常感謝您的點評！我們非常重視客人的感受和體驗，我們一直努力為客人提供最好的入住服務。您提到的吳增慧女士確實是一個非常專業的服務員，她不僅親切友好，而且非常關注客人的需求和感受，讓我們感到非常舒適和滿意。我們將繼續努力提高我們的服務質量，讓您再次感受到我們的熱情和周到。再次感謝您的點評！

Jawapan daripada Pihak Penginapan: Dear Valued Guest, It is such a pleasure to see you had a great stay experience with us, especially thanks to our team! I have already shared your feedback to them and I am sure everyone will be motivated to see your kind words. Thank you again for your recommendation, we are looking forward to welcoming you again soon. Best regards, Camille Pors, Guest Experience Manager.