Ulasan Red Coral Hotel

Jawapan daripada Pihak Penginapan: Dear guest, regarding the issues mentioned in your review, the hotel has conducted a thorough investigation one by one. Regarding the issue of room drainage, due to a blocked floor drain, the bathroom drainage was not smooth. This is indeed a mistake in our work, but we kindly remind you that if you encounter any problems during your stay, the hotel will solve them for you as soon as possible. Regarding the issue of television, in order for guests to have a better check-in experience, the hotel has upgraded all the televisions on the floor of your selected family room before May Day, replacing them with a 65 inch super large voice intelligent TV. Regarding payment issues, you may not be familiar with Chinese television. TV satellite channels can be watched for free through television, but some movies and TV shows in apps such as iQiyi require payment. When you encounter TV problems, we also assisted you in adjusting the TV to ensure that it can play normally before leaving your room. Regarding breakfast, the hotel has made adjustments and upgrades to the breakfast layout, dishes, and cooking methods during holidays to meet the dining preferences of guests from all over the world. All the guests at the May Day Holiday Hotel were very satisfied with the breakfast. In particular, we provided up to 80 kinds of dishes, such as soup with pepper with Henan characteristics, which were very popular with guests. In addition, the self-service laundry rooms provided by the hotel are all Bosch branded washing machines and dryers, which are convenient for many guests like you who stay continuously for several days. Also, as a service industry, we have always been deeply committed to providing refined services, just like how we assist you in storing express delivery, providing you with all the services that are convenient for you. Even when you check out, we help you take the elevator all the way to the parking lot. We have always treated every customer with sincere service details, and of course, we also hope to receive the understanding and recognition of every customer. Unfortunately, we were unable to satisfy you. Your suggestions and opinions will definitely serve as a driving force for us to continue our efforts. Finally, I hope you have a pleasant trip to China! Good luck!

Jawapan daripada Pihak Penginapan: Thank you for your comments, sincerely welcome you to visit next time.

Jawapan daripada Pihak Penginapan: 【二七廣場】尊敬的賓客您好！感謝您選擇紅珊瑚酒店，我們萬分榮幸能為您服務。紅珊瑚酒店地處鄭州市市中心火車站東廣場，交通非常便利，附近有商業、娛樂和購物中心，地理位置絕佳。另外酒店準備了多種不同佈局的房型和品種豐富的自助早餐以供不同客人選擇，酒店前台是24H服務，入住期間有任何需要幫助的地方都可以聯繫我們，酒店全體員工衷心期待您的再次光臨！

Jawapan daripada Pihak Penginapan: 【設施齊全】尊敬的賓客您好！感謝您選擇紅珊瑚酒店和給我們的好評，我們相信生命中每一次邂逅都來之不易，更珍惜每一次的相遇為您提供優質高效的服務體驗，很高興再去分別之後還能為您帶來美好的回憶。我們真誠的期待您的再次光臨。

Jawapan daripada Pihak Penginapan: Dear guests, hello! Thank you for staying at Zhengzhou Red Coral Hotel. This month is the quality management month of the hotel. We have sorted out the guest reviews of previous years. Seeing your comments last year, we attach great importance to and review them. In 2022, the hotel will be fully renovated, only furniture and elevators have not been updated. Since the hotel is located in the prosperous commercial area of Zhengzhou, and there are many meetings and business travelers, in order not to affect the normal check-in time and normal operation of the guests, the hotel has formulated a time, batch update plan for furniture, and elevators in 2024, which will be completed by the end of the year. To improve the quality of the hotel's stay. Welcome to visit again and experience a different feeling. I wish you a happy life!

Jawapan daripada Pihak Penginapan: 【鄭州站必選酒店】尊敬的賓客您好，非常開心看到您對酒店的滿意點評。酒店最新裝修多種特色主題房，6:30-10:00超長時間的自助早午餐更是酒店的特色。紅珊瑚作為車站最受客人歡迎的酒店，我們一直將服務貫穿在細節中。酒店周邊交通便利，打車可直達銀基動物王國、電影小鎮、只有河南戲劇幻城景點。最後，酒店全體員工祝您旅途愉快！

Jawapan daripada Pihak Penginapan: 尊敬的賓客您好，很遺憾沒有得到您的5分滿意。關於您當天反饋的衞生問題，酒店非常重視，第一時間就和您進行電話溝通，同時也及時召開了專題會議。經過了解，因為1月8日晚，酒店進行了全面消殺，可能在消殺過程中出現了遺漏，消殺公司已於您反饋次日，也就是1月11日再次對酒店進行了全面的消毒和消殺。我們一直視酒店的衞生為客房服務的重中之重，房間嚴格按照三級查房制度落實下客，我們也是第一次遇到這種問題。所以多次聯繫您給您升級換房，表達酒店的誠意，遺憾的是您一直在外遊玩，我們沒有機會登門拜訪。酒店房間自2021年重新升級裝修的，酒店良好的口碑和極佳的地理優勢一直深受客人的認可。對於問題我們從不迴避，酒店嚴格杜絕再次發生，也希望不要影響到您出遊的心情。最後，我們希望有機會能夠讓您看到酒店的變化和提升，真誠的歡迎您隨時再次光臨。

Jawapan daripada Pihak Penginapan: 尊敬的客人：您好！非常感謝您選擇入住我們酒店，並抽出寶貴時間提供反饋。我們非常重視您的意見，並對此給您帶來的不便深表歉意。關於您提到的衞生問題，我們深感抱歉。拖鞋中出現頭髮的情況確實不符合我們的衞生標準，我們已經立即與相關部門溝通，要求加強沐浴拖鞋在清潔、消毒、封裝過程中的細節檢查，確保此類問題不再發生。您的反饋對我們改進工作至關重要。對於部分房間設施的陳舊問題，我們也在逐步進行更新和升級，力求為客人提供更舒適的住宿環境。您的建議將幫助我們加快這一進程。同時，我們很高興聽到您對前台服務的認可。我們會繼續保持高標準的服務態度，為每一位客人提供熱情周到的服務。再次感謝您的寶貴意見，我們真誠希望有機會再次為您服務，併為您帶來更好的入住體驗。如有任何進一步的需求或建議，請隨時與我們聯繫。祝您生活愉快，旅途順利！此致 敬禮 酒店管理團隊

Jawapan daripada Pihak Penginapan: 【鄭州站必選酒店】尊敬的賓客您好，非常開心看到您對酒店的滿意點評。酒店最新裝修多種特色主題房，6:30-10:00超長時間的自助早午餐更是酒店的特色。紅珊瑚作為車站最受客人歡迎的酒店，我們一直將細節貫穿在服務中。酒店周邊交通便利，打車可直達銀基動物王國、電影小鎮、只有河南戲劇幻城景點。最後，酒店全體員工祝您旅途愉快！

Jawapan daripada Pihak Penginapan: 【鄭州站必選酒店】尊敬的賓客您好，非常開心看到您對酒店的滿意點評。酒店最新裝修多種特色主題房，6:30-10:00超長時間的自助早午餐更是酒店的特色。紅珊瑚作為車站最受客人歡迎的酒店，我們一直將細節貫穿在服務中。酒店周邊交通便利，打車可直達銀基動物王國、電影小鎮、只有河南戲劇幻城景點。最後，酒店全體員工祝您旅途愉快！

Jawapan daripada Pihak Penginapan: 【鄭州站必選酒店】尊敬的賓客您好，非常開心看到您對酒店的滿意點評。酒店最新裝修多種特色主題房，6:30-10:00超長時間的自助早午餐更是酒店的特色。紅珊瑚作為車站最受客人歡迎的酒店，我們一直將細節貫穿在服務中。酒店周邊交通便利，打車可直達銀基動物王國、電影小鎮、只有河南戲劇幻城景點。最後，酒店全體員工祝您旅途愉快！

Jawapan daripada Pihak Penginapan: 《步行5分鐘即可進出站》尊敬的賓客您好，感謝您選擇紅珊瑚酒店。酒店成立於1996年，是河南省首家四星級酒店，但為了能讓客人有更好的體驗，酒店每年都會進行裝修升級。特別是酒店最新全面升級的行政房、親子主題房等更是深受客人的喜歡。酒店的早餐一直是酒店的特色，從冷菜、熱菜、西點、明檔等多達80個品種，超長的營業時間更是從6:30持續到10:00，為您在鄭州站中轉提供滿滿的早餐能量。我們一直致力於達到每一位顧客的滿意，當然如果您在住店期間有任何問題都可以第一時間聯繫前台，我們都將給您一次滿意的體驗。紅珊瑚酒店全體員工恭候您的再次光臨，祝您生活愉快！

Jawapan daripada Pihak Penginapan: 【鄭州站必選酒店】尊敬的賓客您好，非常開心看到您對酒店的滿意點評。酒店最新裝修多種特色主題房，6:30-10:00超長時間的自助早午餐更是酒店的特色。紅珊瑚作為車站最受客人歡迎的酒店，我們一直將細節貫穿在服務中。酒店周邊交通便利，打車可直達銀基動物王國、電影小鎮、只有河南戲劇幻城景點。最後，酒店全體員工祝您旅途愉快！

Jawapan daripada Pihak Penginapan: 《2022年裝修》尊敬的賓客您好，為了讓大家常住常新，也為了給您提供更加舒適的住宿環境。酒店於2021年至2022年對酒店進行了全面的升級提升，在今年年初，重裝的宴會廳“珊瑚宮”更是隆重推出，受到了廣大賓客的好評，珊瑚宮提供的河南特色宮廷菜更是首創，歡迎您下次到店體驗，紅珊瑚酒店全體員工歡迎您的再次光臨。