Hotel berhampiran VELOATELIER, Zurich

Staff were so friendly and let us check in 3 hours early. I had told them our stay was for my daughters 12th birthday and they had put a balloon, a birthday card and a heart made of chocolates on the bed in our room - this made it very special for her. The coffee machine in the room was a lovely addition and the free mini bar was an unexpected bonus. The room was quiet and the view from the balcony very nice too. The bathroom was clean and the room was lovely and warm. The breakfast was amazing, lots of smoked salmon, fresh croissants and a lovely tea selection. My daughter loved the white hot chocolate. The hotel is in a great location, just a 5 minute tram ride from the city centre.

Good value in a great location. We walked from the train station. Enjoyed an excellent breakfast while watching pedestrians and cyclists making their way to work and school. The beds were comfortable, the shower was hot and strong. The young man who checked us in was 5 star. Definitely recommend.

A great boutique hotel in old town Zurich. 6 minute walk from Zurich HB train station after our flight into Zurich. Front desk staff Sam was extremely helpful and very polite, spoke English very well. Very clean hotel completely updated and this location is AAA for restaurants and bars, and is also quiet for a great nights sleep. Breakfast was ample to start our day. Coffee was great and a good selection of meats, cheeses, cereal and juice. The chocolate fondue machine at the entrance was really neat!

I have spent 18 days working from JOYN Zurich so think this should be a fairly accurate review of my experience. For context, JOYN is new so may still be working through teething issues, but hopefully this is useful feedback. Pros; - Comfortable, well equipped rooms. I was in one of the largest apartments they offer and it is a good space to spend a lot of time - The kitchenette whilst small is workable and has most of what you'd need - Well located close to the airport and about 25 mins by tram to central Zurich - Nice bathroom and good shower pressure - Gym is good with nice new equipment - Very close to great supermarkets (Coop and Migros next door) - The communal spaces are lovely, including the central courtyard and roof gardens - Strong water pressure from the shower (although the drain didn't seem to be able to cope with the volume of water which meant potential overflowing of the shower unless carefully managed) - The room has a small dishwasher. There were two dishwasher tablets provided and these weren't topped up by the cleaners, meaning you'll need to buy more Unfortunately the cons are pretty significant though, particularly if you want to work from here; Cons - The wifi is atrocious. At best the speeds hover around 1mbps which isn't good enough for stable whatsapp or facetime calls, let alone Teams or Zoom work calls. I thought this may have been my room but is pretty much my experience in all the open spaces including the ground floor communal spaces (see screenshot from Speedtest). This makes it unsuitable for any work. - The cleaning services are a bare minimum. After one week they changed my linen and towels but didn't vacuum, sweep the floor, empty bins or clean the bathroom. After another 7 days they'd hadn't come to clean again and when prompted they said it would be cleaned that day (but it wasn't). On the 8th day I asked and again they promised to have it cleaned. Whilst I wouldn't mind cleaning myself, there is no vacuum cleaner, cleaning cloths or anything else in the room to clean with, so unless you want to buy your own, be prepared for it to get pretty dusty and the bathroom to get dirty. Cleaning also didn't include replacing the kitchen towels so you'll have to wash these yourself if you're staying for an extended period. - Other than the supermarkets nearby there is pretty much nothing else around Perhaps they're not used to guests having longer stays, but with cleaning services like this, it will become pretty horrible unless guests buy the cleaning products and do it themselves.

hello! I loved the accommodation in everything, perfect. really very big and spacious room exactly as in the photos. nearby bus and train station 160m away, making it practical for taking the main tours. Out of 10 for the service provided by the guy at reception, very friendly, polite, fun and speaks several languages. I recommend this place!

A really disappointing experience, the aircon in the room did not work, we were given a double bed even though we had called ahead and were reassured that we had two twin beds. We got a room here as part of a package with Coldplay tickets so the room wasn’t booked directly with the hotel. This was the main reason we called ahead of our stay to ensure we had the correct bed setup - we are father and daughter so a double bed was not appropriate. When I phoned to confirm the person behind the desk said he was too busy with check ins and would call me back- two hours later and still nothing. When I called back the person I spoke to was rushing to get me off the phone, I confirmed that they had our booking and asked if we had a room with twin beds. The person I spoke to advised we had two twin beds and everything was fine, when we checked in after our concert this was not the case. The hotel was fully booked and the bed could not be split into two twins so we had to make do with a double. The room itself was very hot and stuffy, the aircon didn’t work - initially we couldn’t get it to switch on due to the finicky lock on the window but even once on it did not do much to cook down the room. The only positive thing we have to say really is that the breakfast was okay and staff did try and resolve the situation with the bed by coming to check if they could split the bed into two which unfortunately couldn’t be done. The shower was mediocre and there were no toiletries provided in the room - only some soap for hand washing. The shower heat was not consistent, it kept going hot and cold whilst in use. Overall I would not recommend this hotel, I am not sure how this is classed as 4 stars.

The hotel location is ok and facility is clean. however the shuttle service is a huge disappointment. I prepaid the shuttle for next day to go to airport (they charge for it) but the shuutle end up not coming. By asking front desk, it's told the shuttle service is from external company and they can do nothing about it. I end up paying taxi to go to airport to not miss my flight, and worst is, the hotel refuse to refund me the prepaid shuttle service (again same reason saying they are managed by external shuttle service provider). This is totally unaceptable!

The staff are willing to help. The most important thing about shuttle is 1) 10 chf from the hotel to airport but free of charge from the airport to the hotel. 2) the last shuttle from the airport to the hotel is 23:30. After this hour, you have to take a taxi, whcich costs 30 chf.

Near to airport and just a few stops to zurich city! Hotel is clean and cozy! Only downside is that sometimes it takes awhile for the reception to answer the phone so we had to go down to ask for plates on our own.

Although we had a few minor complaints about this hotel it really was a good place to stay. Like other reviews we could not get the room to cool down. Maybe they hadn’t turned on the air conditioning yet? They also had the flattest pillows I have ever seen. I had to use 2. Bed and room were comfortable. There were a few English tv stations mostly British. Breakfast was amazing. Plenty of food and it was replenished often. Hours were 6-10 weekdays and 7-11 weekends Loredana in the breakfast room was absolutely amazing. Anything you needed she was ready to help. You can also have eggs custom made for you by the chef. Front desk staff was very helpful as well. Zurich is a quick trip on the tram and train. The tram is right behind the hotel and front desk staff is quick to give instructions on how to get there. Be aware Zurich has some of the highest public transport costs in the world. The trip to Zurich is 7 Swiss Francs each way per person. It was very convenient that the hotel has free laundry. Pods were available from the front desk for approximately 2 Francs. The hotel is also within walking distance to a huge mall which also has some grocery stores. McDonald’s and Burger King are also a short walk away