This was one of the worst experiences I have ever had at a hotel, especially with the staff, and I have stayed in everything from 9 euro backpacking hostels to 5-star luxury resorts. Some of the staff were incredibly rude, particularly Misozi - she spoke to us with an attitude as if we were not worth her time every time we asked a question or had a request. We had to ask repeatedly before we received any of the ”benefits” that they flaunt when booking, such as a welcome drink as well as basic things like a water refill, mosquito repellent, etc. The ”Discovery” tiered membership is a scam - when we arrived, they handed us a personalized letter listing the benefits that I receive as a member, but when we tried to use those benefits such as late checkout later on, they basically laughed in our faces and told us that we're not eligible and did not honor them - despite having written proof that was handed to us by them that we are eligible. Taxis that we requested the day prior from the front desk were 15+ minutes late, causing us to nearly miss our tour. On top of all that, the facilities are older than you would think from the photos and need updating. The shower constantly flooded. And, there was a mosquito crushed into one of the pillows when we first arrived. The free access to the falls was wasted on us because they were 100% dry when we were there - by no fault of the hotel, of course. The best part about the hotel is that there are zebras and giraffes walking the grounds, which is a novelty. However, not worth the steep price paid for a frankly insulting experience with the staff and the facilities of a low-to-mid tier hotel. Would never stay here again.
1 Ulasan