Planet Laser

COVID not a good reason to cancel?

Booked an event, paid deposit, one member of our group got COVID so we requested that the event be moved by a couple weeks due to health reasons. Management ( Thomas) would not give any flexibilit...

Drive to Richmond or Surrey, do not go here

So many reasons. Disorganized, charged us for bringing our own food in even after we paid for the poor quality food provided., and then my car got towed even though there were absolutely no "no parkin...

Worst customer service

Although the actual game was fine, they had the worst customer service in trying to resolve an issue. When I emailed to get a clarification on a policy and questioned whether there was possibility of...

do Not have a birthday party here

Complete disappointment! Upon entering I find myself waiting in a long line while one person works the line and two other employees play on their phone and stare off into space. I then drop a large am...

Be Prepared for Zero Customer Service

WORST place for kid's birthday party. 1. You have to pay in full upfront when you checked in your party in the beginning. After that, you are basically ON YOUR OWN the whole time. Don't expect a h...