Pangsapuri di Puerto Rico

We have been to Puerto Rico a few times, and this is by far the best hotel we have stayed in. Our room (207) was very spacious and clean. We booked through Jet2 holidays, and we were pleasantly surprised to find that we had a private taxi waiting to transfer us from the airport to the hotel. Apparently this is due to the location of the hotel, and that your standard coach struggles to turn around once they have dropped you off. The pool area is great, and the lifeguard is always cleaning the area. He takes pride in his work. Reception staff are also great, and the gentleman who works there in the afternoon, is always happy and smiling. Overall we had a great holiday, and wouldn’t hesitate to book this hotel again in the future. The weather was fantastic during our 5 nights stay.

This hotel is great for younger kids. The 12th floor is dedicated to little ones with a no stress kids club with a great range of crafts, small park and splash park pool that isn’t overwhelming for young kids. The hotel itself is clean, rooms are great with everything you need and the beds are comfy. There’s a tv but we had so much fun we never turned it on. The free safe is a nice touch too. Never used the aircon but that’s also included. Food was good, and the restaurants were easy to navigate. The buffets were plenty and as a fussy eater, I certainly never went hungry and really enjoyed the food choices. The dairy free options were nice on a morning too. The main restaurant had beautiful views making the dining experience really special. There’s plenty of activities that aren’t OTT or in your face which is good - we joined in as and when and had a good time. The self service soft drinks were excellent with no real queue and most importantly they were clean. The kids disco was fab and the entertainer engaged with each child which was lovely. Reception we’re always polite and helpful as we’re all the staff setting a good standard of customer service. The courtesy room is clean and handy. The only thing that was a negative for our holiday was location of the hotel, a short walk outside of the hotel is the europa shopping centre and it’s rife with in your face touts which I personally dislike. It put me off the rest of the resort and luckily the hotel and all inclusive was so fantastic we didn’t need to leave for the rest of our stay. The Riu chain is definitely one of my new favourites after this stay. I would recommend to those with young children, who enjoy a really good all inclusive.

Okay here goes ….Just back from Eden (post Servitor takeover) And the following is my opinion. Been a regular here for 20 years and almost every year we have seen improvement after improvement in the amenities and standards (Always said the Eden should be 4 star) However Servitor and TUI have combined to change my view Food No theme nights so it is quite repetitive (still fair choice) They must have over ordered the peppercorn sauce as it was out every lunch and dinner,One night they had roast beef and spouts but no potatoes of any description (except chips) Also very little food labels so guests had to ask the kitchen staff repeatedly what was the dishes who some of the kitchen staff didn’t even know ( or understand the question) On one occasion someone asked what is that? Only for a member of the bar staff had to stick a ladel into the pot before they could answer the question .We ended up eating out a few nights and that I can tell you is the first time we have done so staying at the Eden. We ask the TUI rep about the food labels who promised to investigate but was a waste of time as TUi rep failed get back to us Staff Miguel at breakfast was very welcoming as usual and is a credit to his dad and the hotel However quite clearly Katie looked like she didn’t want to be there and had no interest or interaction with the guests amd even roped the entertainer guy into some dining room chores at lunch time! this was more evident when Miguel was on rest day when Katie just watched the other girl ( no mame badge ) do all the grafting. Michel was also great with the guests but doesn’t seem to put in the hours like he used to (good for him) But in his absence the standards slip massively (tables from previous diners/ drinkers left uncleared ect) its not clear if anyone in charge in his absence? The two young lads hadnt a clue on how to make up drinks and insisted we take plastic cups (self service) into dinning area for evening meal..I pointed out I wanted glass and one of the lads then pushed the plastic cups towards me ( I eventually won that battle) This was also reported to Tui rep who again promised to investigate and to provide feedback .TUI rep not interested (Never felt the need to go to a rep in my life before) Lifeguard reprimanded kids for taking crockery poolside ( quite rightly) but turns blind eye to Scandinavian folk taking beer glasses and wine glasses to poolside! Entertainer our 8th night we were asked if we had just arrived! Despite taking part in the quiz every night .Only show football on the screens when it was Scandinavian England teams involved .Got told to go to Europa Centre to watch Scotland Entertainment was okay but all the singing acts always seem to feel obligated to finish the axta with abba songs! Despite having an Abba night! even Chris Mooney .One can only have so much of Abba. Finding it hard to be critical as I find it sad to right anything negative about the Eden however in my opinion this H

    I stayed at this wonderful apartment hotel from 12.12.24 till 19.12 24.in fact I am still here. But I wanted to let you know that I really enjoyed my stay. The rooms were great and cleaned regularly and the balcony was so big.The food I have enjoyed and so much choice.The staff have all been brilliant and very helpful and friendly I would just like to give a special mention to the people in the dining room they went out of there way to be there for me and all the diners Frederico, Very, Alona,Joanna,Pablo, Raimon, and all the chefs in the kitchen they are a credit to the hotel.Also a mention for all the housekeeping lady's that cleaned my room and others. Thanks for a lovely time.Please make this available to the people I have mentioned as they certainly deserve the acknowledgement. Thank you. Melvyn Buckley. Yahoo Mail: Search, organise, conquer

We went from cold snowy UK to sunny Marina suites and was absolutely wonderful.. The room is spacious and the cleanliness is outstanding, our maid was very friendly and made us cute patterns with our clothes on the beautiful queen size bed.. We paid for a select room above the sixth floor which for the view over the marina was worth it, we were in room 822.. The infinity pool is the best hotel pool I’ve been in, also plenty of sun beds to go around.. The pool bar was open everyday and all the staff were extremely friendly and polite especially Ivan he seemed to look after us most of the time.. The food and drinks were reasonably priced and fab food, we also went to the BBQ on a Monday evening again great value and fab food, but do need to book.. We found the hotel easy accessible, most others seem to be up hundreds of steps but marina suites is flat and 5 mins walk to some of the restaurants including a great Irish bar.. Overall a great holiday and hopefully we’ll be back.. Only 1 negative was we had to come home after 10 relaxing days in the sunshine, thanks Marina Suites you were great