Cari Pangsapuri di York

Yes, We returned in September 2024 and we were not disappointed. Service with a smile, shown to our room by a lovely member of staff who was courteous and friendly. I had a fantastic Spa treatment - followed by a superb evening meal and the next morning by a fantastic breakfast. As always the hotel and staff make our stay so relaxing and enjoyable - Thank You! September 2023 - A return visit, we are always made to feel so welcome. The service is fantastic, the staff are wonderful and the setting beautiful. For one of our evening meals, around the dessert plate, they had piped Happy Anniversary! such a lovely touch. The Spa was great, as was the treatment and staff there. A pleasant walk into York via the river. Easy access to the Racecourse for a walk around. We will be returning, always so refreshed after a visit. Thank You!

Bilik ini jauh lebih besar daripada hotel di London, dan bilik mandinya sangat besar, menjadikannya sangat selesa untuk tidur. Legasi hotel ini adalah restoran yang sangat popular dan memerlukan tempahan terlebih dahulu. Ia kebetulan adalah Hari Valentine dan restoran penuh saya memesan perkhidmatan bilik dan makan di dalam bilik, yang dirasakan lebih istimewa. Kanak-kanak itu mengalami pendarahan hidung pada waktu malam dan ia berada di seluruh cadar. Saya pada asalnya bimbang tentang bayaran pembersihan, tetapi meja depan hotel terus berkata ”tidak perlu risau”. Saya segera berasa lega daripada permohonan maaf asal saya.

Room 5 on -1 floor was allocated. The room was long and clean. However it was next to the staff service entrance and very noisy. I’ve stopped at this hotel several times from suites rooms and this basement room. I will never stop at this hotel again. On every occasion it’s been a noisy experience. You live and learn.

Great location for York. Just outside the city wall makes it super convenient to walk to what you would want to see. Onsite parking is limited and expensive but the reception mention a public car park for cheaper nearby which was a great alternative. Would stay again, in fact I did and extended my booking

We had a comfortable stay with a spacious room and great amenities. However, there was a party in the lobby during our stay that made the area quite crowded and noisy. Despite that, we still had a good experience overall and would recommend it for families.

My wife and I traveled from California for a UK excursion and spent several days in South Kensington prior to visiting York. We took a train from London to York and Ubered from the York train station which we could have walked from had we not had luggage. We absolutely loved this hotel! All room amenities had been upgraded and were modern while preserving the 150 year old feel, including a lovely four post bed. Given the rooms were somewhat tight, the bathrooms were large with full shower/bathtubs and frankly I loved the set up. The down pillows and down comforters were a huge plus which allowed us to stay toasty while letting in the brisk Yorkshire air from the open window. If you are looking for spacious/ modern then go stay in Leeds. This is York for heavens sake so experience it in all its beauty. Modernity is not what this experience is about. There is an on-sight restaurant and bar where service was exceptional. The staff were very friendly and accommodating. York Minister/Shambles/ train station and restaurants are all within walking distance. I highly recommend No. 1 by Guesthouse and sign up for a late night Ghost Tour in the citadel if you get a chance. A big plus was the second floor complimentary snacks where we went down late at night to fetch ice cream, crisps, and drinks if we had the munchies. It was a nice touch and highly welcoming.

It was a good stay. The hotel did run out of hand wash and shower gel in the room. Upon asking for a refill I was told they ran out of hand wash but brought in 2 tiny shower gel tubes instead. The card on the bed was dirty and had blotted stains of what I think was food. Should have changed it as it was placed on the bed. The hotel itself is very beautiful though and we didn't have any other issues there.

Amazing from start to end Staff can not do enough for you nothing was too much trouble Beds amazing clean rooms Food drinks amazing

We come every year between Xmas and new year for a short break and this year, even as we stepped through the front doors noticed a difference. Guests now have to pay to park at the hotel (£7.99 a night), the coffees at breakfast is no longer brought to the table, and no freshly made omelettes anymore! Rooms are not maintained each day by housekeeping, so after two nights we had to approach reception to ask them to empty our bins and replenish teas/coffees in the room. Front desk staff were friendly though staff at the leisure centre less so- quite abrupt in their manner! While we love it here for convenience we might look at alternative hotels in York next year!

Awful stay, sleep deprived because we had a faulty fire alarm screaming alarms into our ears and the last night and following day were completely ruined for us negating the whole point of a short two day city break. Fire alarm was faulty and repeatedly went off during the night, screeching into your ears starting at 10 pm, if that doesn’t sound like fun to you, avoid, especially as the issue wasn’t fixed when we left. Alarm issues started on Sunday morning but didn't seem to be passed onto staff on Sunday evening and were not dealt with or forwarded. Fire alarm went off on Sunday night at 10pm which should have registered a major issue but rather than deal with it, roomzzz just left it. I rang the member of staff on duty and told him it needed silencing due to him saying it was a faulty sensor and i informed him it had gone off before that day of which he was not aware. He simply wasn't trained to do it or trained in escalation and simply left it, having already disturbed everyone at 10pm on a Sunday night which is ultimately managements fault for not making sure staff understood what to do in emergency situations. Faulty alarm then predictably woke everybody up at 2am which i told the member of staff the first time we didn’t want to be woken up again, then at half 2 and then it went off again a few times when the staff member finally decided to get the manager out of bed, which should have happened when the issue first appeared on Sunday morning or at the very least sorted at 10pm when it went off at 10pm Sunday evening. To top it off it went off again Monday morning at 11am. The Manager was nice but full of the usual excuses which i just were not buying, she said it could have been handled better but it was handled at all, it was amateur at roomzzz York. Its likely still faulty as i type this due to the alarm company clearly not being called out. She said there was not a lot that could be done because it’s the fire alarm which is just…a lie, the zone or faulty sensor should have been isolated on the system. Again lack of knowledge on what to do from management. To top it off we had someone hammering away on Monday morning at 11 am, clearly nobody communicates who is in what rooms. Other than that the stay was standard though not to the quality we had when we visited the Chester roomzzz aparthotel. TV was faulty when we booked in which was a minor inconvenience but nothing compared to having screeching faulty fire alarms shocking you out of bed. Awful experience and we rushed home due to been knackered because my partner couldn’t get back to sleep, rather than enjoying the day out in York.