Pangsapuri di Zamboanga

The hotel was nice. I remember staying in the hotel decades ago when I was a child, so it was nostalgic. The hotel is relaxing and nice. The rooms (we stayed in the new building) we clean, nice and modern. The TVs were a bit basic though. The restaurant has very long wait times but the food was really tasty. Unfortunately we actually saw a massive rat run past us in the restaurant. It weirdly didn't bother us too much though. I'd still recommend staying at the hotel. It's conveniently close to the city and the airport. The rooms were nice and comfortable.

One of the better hotels in Zamboanga city. Reservation stuff is very responsive in emails although can be a bit unorganized when responding. The hotels location is very convenient as it is central to the city and just at the back of sm SM Mindpro. Rooms come with free buffet breakfast. There's nothing stellar about the food but good enough to start the day. Rooms are spacious and generally clean. Wi-fi is decent. Staff onsite are courteous and helpful. Hotel offers shuttle to airport for a small fee.

Our stay in Two Seasons Executive Suite is good experience. Though there are some concerns in their facilities such as no available tables and chairs. Imagine, how did we ate our food? Anyway, I would like to suggest that next time they should add up some furniture, table and chairs. Regarding with the service, it's quite good but upon checking in - I think there's a problem occurred which I clearly booked online 3 days and 2 nights, yet they ask if are we going to extend our stay. Meaning, in checking-in they only charge us for 1 night. So, improve the management skills for easy transaction. FOOD? I am not sure if they have offer food, but in our stay we didn't avail.

We picked this hotel because it is the highest rated hotel in Zamboanga City in TripAdvisor and there were no horrible comments. That’s really not a compliment for the city. The highest rated hotel in Zamboanga is, sadly, average to below average. It was not a bad experience, but it was not impressive. What’s good is that the hotel runs like a real one. People are polite and accommodating, the room we were given was clean, the sheets while not new-looking were clean and clean-smelling. However, it’s dated and it just has to pay attention to things that travellers like my family will see very negatively, like holes and stains on the curtains, stains on the carpet, the need to re-grout the bathroom, etc. Breakfast was average, if not lacking. In my experience, the addition of breakfast longganisa and arroz caldo could up the breakfast experience significantly. If this amazing city wants more tourists from Manila and even other countries, it has to have a hotel that gives an excellent experience. With the kind of good service it gives, this hotel can be an excellent one. Good luck and I hope the hotel takes this review as a positive challenge.

I recently had the opportunity to stay at Hotel Marcelina, and unfortunately, my overall experience was marred by the unprofessional behavior of one particular male manager or who I think is the officer in charge. While I appreciate the efforts of the hotel staff to create a pleasant environment, the conduct of the manager was deeply disappointing. During my stay, I observed that this manager interacting with hotel staff in a manner that can only be described as unprofessional. This behavior was evident not only in his communication with guests but also in his interactions with the hotel staff. As a guest and a former hotelier, witnessing such behavior from a manager not only diminished the quality of my stay but also created a negative atmosphere within the hotel. One specific incident that stood out occurred when I overheard him engaged in a conversation with someone else. The tone and language used were unprofessional and did not align with the standards of hospitality one would expect from a reputable establishment. It was disheartening to witness a manager representing the hotel in such a manner. With his behavior this individual should not be working in a hotel. The impact of his behavior extended beyond my personal observations, as I noticed a visible discomfort among the hotel staff. This created an unfavorable atmosphere that undoubtedly affected the overall guest experience. I believe it is crucial for the management of the hotel to address these concerns promptly. A manager's role is pivotal in shaping the perception of the hotel, and the unprofessional conduct displayed detracts from the otherwise positive aspects of the establishment. In the interest of maintaining a high standard of hospitality and ensuring a positive guest experience, I recommend that the hotel management or owner address this matter promptly. Training programs on professional conduct and effective communication may be beneficial for him and the staff alike.

I recently had a surprise birthday celebration organized by my family at LM Hotel on September 17. It was a fun and memorable experience, and I was impressed by the excellent service provided by the staff. I paid the bill in full via credit card and even left a generous tip to acknowledge the hard work of the servers. However, a week later, I discovered that my credit card had been overcharged. I immediately contacted the hotel to resolve the issue, but what followed was a frustrating experience. I was put on long holds, transferred between departments, and was repeatedly told the issue was due to the bank. Despite their promises to refund the excess charges, weeks have passed, and I have yet to receive any resolution. While the celebration itself was great, LM Hotel’s lack of honesty and accountability in handling the billing issue has left me feeling cheated. It’s disappointing that what should have been a simple fix has turned into an ongoing problem. A hotel that prides itself on service should ensure that their financial dealings are just as professional and transparent as their hospitality. What a SHAME! To all patrons, i hope you will check your bank transactions with this establishment. Who knows you might be another victim of this unfortunate scheme! BEWARE!