Pangsapuri di Huntsville

Every one on staff was polite and friendly. Rooms very spacious. Beds very comfortable.

Our second stay here. The last time, we had problems at check-in and had to wait for our room, despite checking in online well ahead or arrival. Excuse at that time was that they didn't anticipate so many bookings on New Year's Eve. We didn't understand that, as that is a special evening where a lot of people go out to celebrate and reserve a hotel room. Especially in an area where this Element is located (tourist location, lots of restaurants, a place where people go for special occasions, etc.). We thought that maybe that experience could be chalked up to low staffing and the holiday, so we decided to book again. The check-in experience was MUCH WORSE than last time ! As before, we checked in online 2 days ahead of time. We actually arrived one hour later than our scheduled arrival time. Our room was STILL not ready, along with those of a lot of other disgruntled customers still waiting in the lobby. Excuses from front desk personnel were inconsistent, with some saying that the hotel was ”overbooked” (you have a set number of rooms - how can that be ?) Some customers waited over an hour. After waiting almost 45 minutes, I had to call Bonvoy Customer Service to get any resolution, and only then were we quickly told that a room was ready. The room could've been cleaner and the food offerings at the hotel could've been better, but we could've overlooked some of that, had we not had to endure such mis-management of the check-in process. This hotel is in a great location, and holds such [promise. But, we are not eager to return, unless these management issues are resolved.

Overall, the location was great and the views were appealing. The rooms had some wear to the bathrrom tiles and my chair was dirty, but I could overlook that for the location and pretty good price. I would recommend this place.

I was excited to try my first stay at a Hilton Garden Inn in Huntsville. Unfortunately, it will be my only stay at this hotel. Due to my Diamond Member status, I was offered a free upgrade to my room before I arrived! I was excited about it because it never happened before. However, my “upgrade” came with a broken refrigerator and inoperable jacuzzi! And when traveling with items needing to be kept cold, this was unacceptable. The jacuzzi was the “upgrade” but I never got a chance to utilize it. I hoped that by twisting the dials, checking the plugs, and wishing a little bit, that the fridge would be working when I returned from dinner….. it didn’t work. I knew calling the front desk was going to be fun. (Sarcasm!) Approximately 5 minutes earlier, I walked in the front door after dinner and saw the front desk employee sitting on her chair between the office and front desk looking like she couldn’t wait to go home. When I approached the desk, and stood there for a minute, she looked up and I was greeted with a look of “why are you bothering me!” I asked for two waters, which was then met with resentment, because she had to get up (I feel like). I was then met with an interrogation about the waters, and if I had gotten some before at check-in. The whole situation was rude and uncalled for. When I called Michelle at the front desk to talk about the fridge as I now knew it wasn’t working at all, I could tell that I was bothering her (once again). I told her the problem and she stated she would TRY and find someone to fix it. She also asked if it was plugged in… lol. Why would it NOT be plugged in? I then requested a room change, but she said she would find someone first. I told her this was supposed to be an “upgrade” to my original room and that was met with a “whatever sigh” and “I’ll call you back.” I was not pleased with the interaction as I’m sure no one would be. Approximately ten minutes later I received a phone call that no one could be found and I would get a new room. (I believe my original room - No upgrade). “Just come down and I’ll get you new key cards.” When I went to the front desk for the new key cards, I waited patiently off to the side as she dealt with another customer. As she was working she looked over to the side, saw me (and recognized me from the early interaction), rolled her eyes and said “here you go” with an attitude. Again, like I was bothering her. I finally got to my new room, and was able to “relax.” Other issues in this room included the bathroom was dirty, their were reddish-brown stains near the trash can and on the wall (you make up your own mind on that substance), the shower was sub-par with weak pressure, and the light to the thermostat wouldn’t dim. (I finally removed the whole thing from the wall at 0400). The entire stay wasn’t worth it. From the stay itself to the employees, I really expected more from Hilton. Save your points and your money! I’d like mine back!

設施 房間使用的老式的開關，使用浴缸進行淋雨，設施一般。沐浴露像水一樣，沒啥作用。 早飯 包含的早飯很豐富，可以任點，比較複雜的早飯會花費很多時間，因為是點單制，因此需要付款小費，公出的話不是很划算。 地理位置 酒店停車免費，靠近商圈，距離ROCKET CENTER也不遠，地理位置還不錯。 酒店都是黑人服務員，態度蠻好的，很熱情，這個要點贊

We were in town for a family reunion, and our cousin chose this hotel for a bunch of us to stay, plus take over a meeting room for two nights. We play cards, dominoes, spoons , etc. Checking in wasn’t great but it worked out, we thought. We then saw that we had been charged $1200 for two rooms for Friday & Saturday night, one room was charged three extra times. Jocelyn was on the desk when I went down to have it “fixed”. That girl is wonderful, she told me upfront that she knew at her old workplace she knew how to fix it, but she would try and make it right. It took her about 10 minutes and she did it. She also showed me she did it. Later that night I was checking to see if my brother had made it, and checking on his room. When he called to make the reservation he was told he could not have a handicapped room because we were already getting a discount (wow), when I asked Jocelyn about this she apologized and stated she did not know why he was told that. He did in fact have one and she walked me down to it and showed me to make sure it would be ok. Jocelyn was friendly every time my (Entire)family needed anything. You have a great team working there. We never had any issues, and if we did they were fixed pretty quickly. Your breakfast area is great, a nice variety of foods was really good. Thank you all for helping make our stay great!

As hotels/Inns go, this Marriot was nice, but it was the people who made this place feel like a home away from home. From the young guy with the longish hair who warmly welcomed us, to the room organizer whose name started with D and who was an absolute joy to chat with, to the smart, sweet woman with a beautiful shock of gray who said goodbye to us, we were more than comfortable and happy with our experience. The room and grounds were clean and pretty, and we’ll definitely stay here every time we come back to Huntsville!