Arrival - Receptionist was not very pleasant and in fact rude, she started to engage in conversation with Turkish clients mid way through us checking in and ignored us! She also made a point (three times) of letting us know that we were only on a B&B rate (which of course we knew). Room was not available/ready on checkin and we had to wait until post the standard checkin time (2pm) to access the room. Hotel porter carried one suitcase for us and I carried the other, he then stood waiting for his tip! Room was a Sea View with Pool room, there are about 8 of these on the infinity pool level. Be aware that only half have the view directly to the sea and infinity pool. Ours was right at the end of the block and had a sea view only, which was spoiled due to equipment and materials left (daily) outside our room by the builders. Grass area in front of these rooms was unkept and overgrown and only on our day of departure were theses areas given some attention. Rooms had insufficient lighting and no seating to sit at the dressing table. No full length mirror in the room, although bathroom has a large mirror waist height and above. Building works are still ongoing following a change of Hotel ownership and closure earlier this year for refurbishments. Sea view rooms with Pool were being painted and having fixtures and fittings amended. Other building works were happening at the poolside, an outdoor kitchen area was being installed during the daytime and whilst we tried to relax by the pool. Masonry drills, workman etc - and the bar staff turned the music up even louder to block out the workman noise (ridiculous). A-la-carte evening dining was unavailable throughout our stay, it seems the restaurant was closed or not fully refurbished to allow guests! Main pool area: Lack of towels by the poolside caused a lot of frustration to many guests and there was no urgency to provide towels when staff were asked. Pools do not seem to be cleaned daily and you can see lots of grime and dirt in both pools when you look closely. Staff at pool area played royalty free music too loud and on repeated loop, it was driving all guests mad! Breakfast - despite images on website and instagram, the breakfast is a good selection of Turkish/Central European cuisine - it doesn't cater for international travellers, no croissant, jam, pain-au-chocolate, no freshly prepared eggs or omelettes. And you have to pay £2 per orange juice daily extra! Tea and coffee is Turkish options only. Supervisor regularly skipped outside of the restaurant at service and would stand having a cigarette before returning to the service. Also breakfast room has loud music playing. WiFi signal is terrible and we didn't connect in our room for our entire stay. Satellite TV in our room also didn't work! And the final straw - we were asked to move rooms mid way through our stay so the builders could decorate and fit out the room we were in!!!! We declined and said they would have to wait un
Cemerlang
6 Ulasan