Apartment di Tyrol, Austria

Siamo stati molto bene all’Urban Inn! Appartamento moderno e arredato con gusto. Pulito. Gli spazi non sono ampi ma siamo stati bene! Il check in è on line ma non abbiamo avuto alcuna difficoltà ad entrare. Unico limite, alcuni appartamenti hanno finestre sul retro, il nostro al piano terra dava un po’ sui cassonetti…. Ottima posizione, 10 minuti a piedi dal Tetto D’Oro

Everything was just great! The hotel is beautifully decorated, the staff is more than friendly, the spa area is modern and invites you to relax, the bed is super comfortable... I could go on like this forever. It has definitely become one of my favorite hotels and I would book it again anytime!

I really wanted to like this place, right in the middle of the old town with large rooms by European standards. But when the manager threatens to call the cops and makes your sister-in-law cry based on a booking error, well you can only rate it one star. We were two families. My sister-in-law had a family of 5 and booked one of the rooms on ******* that had 2 double beds and a couch. ******* only let her enter 4 guests, which she figured was a limitation of how ******* worked. In any case, it didn't matter, as my family of 4 had booked a different room with the same number of beds, but which definitely slept 6, so we could take an extra person. Fast forward to check-in. When the manager asked my sister-in-law how many people she had, she said 5, at which point he went ballistic. He started calling her a ”f***ing American”, told her to get out of the hotel, and threatened to call the cops. It took several f-bombs later and a bit of help from the rest of the staff (which seemed dismayed at the manager's behavior), until he let her stay. At this point she was in tears. Completely abhorrent behavior. That manager needs a new profession. OH, and everything the review below said about the heat is 100% true. The building is designed like a greenhouse with a big open atrium with skylights at the top. This traps the heat in the building and sends it to the top floor. If you are unlucky enough to have the top floor rooms like the Stadtturm, you will bake. The highs during our stay topped out at only 80 degrees, but you can't get the heat out of the room with one tiny window. They might even promise you a portable air conditioner, but they don't vent it, so it just spits cold air out the front and hot air out the back, for no net gain. NEVER stay on the top floors in the summer here.

My 4th time in this area for skiing on Stubai Glacier. This hotel probably offers the best value you can get in the entire valley.  It is modern, clean and very comfortable. Staff is super friendly and communicative.  I had booked the cheapest room they offer, and it  looks much better in reality than on the website pictures. It is very spacious , has a comfortable bathroom and separate toilet.  Glass wall to the balkony offers views that will take your breath away. Rooms are cleaned everyday. Hotel has a great SPA worthy of a 5+ star hotel with 4 types of sauna and a medium size pool with stunning views. Again the SPA area should be photographed better as in reality it looks much better than photos I saw on Booking. If you dont mind a little driving to skiing areas, this hotel is an awesome choice to spend luxury time and relax after time on the mountains. I will most certainly try to return and can recommend it with clear conscience to anyone.

Siamo stati molto bene all’Urban Inn! Appartamento moderno e arredato con gusto. Pulito. Gli spazi non sono ampi ma siamo stati bene! Il check in è on line ma non abbiamo avuto alcuna difficoltà ad entrare. Unico limite, alcuni appartamenti hanno finestre sul retro, il nostro al piano terra dava un po’ sui cassonetti…. Ottima posizione, 10 minuti a piedi dal Tetto D’Oro

I really wanted to like this place, right in the middle of the old town with large rooms by European standards. But when the manager threatens to call the cops and makes your sister-in-law cry based on a booking error, well you can only rate it one star. We were two families. My sister-in-law had a family of 5 and booked one of the rooms on ******* that had 2 double beds and a couch. ******* only let her enter 4 guests, which she figured was a limitation of how ******* worked. In any case, it didn't matter, as my family of 4 had booked a different room with the same number of beds, but which definitely slept 6, so we could take an extra person. Fast forward to check-in. When the manager asked my sister-in-law how many people she had, she said 5, at which point he went ballistic. He started calling her a ”f***ing American”, told her to get out of the hotel, and threatened to call the cops. It took several f-bombs later and a bit of help from the rest of the staff (which seemed dismayed at the manager's behavior), until he let her stay. At this point she was in tears. Completely abhorrent behavior. That manager needs a new profession. OH, and everything the review below said about the heat is 100% true. The building is designed like a greenhouse with a big open atrium with skylights at the top. This traps the heat in the building and sends it to the top floor. If you are unlucky enough to have the top floor rooms like the Stadtturm, you will bake. The highs during our stay topped out at only 80 degrees, but you can't get the heat out of the room with one tiny window. They might even promise you a portable air conditioner, but they don't vent it, so it just spits cold air out the front and hot air out the back, for no net gain. NEVER stay on the top floors in the summer here.

Everything was just great! The hotel is beautifully decorated, the staff is more than friendly, the spa area is modern and invites you to relax, the bed is super comfortable... I could go on like this forever. It has definitely become one of my favorite hotels and I would book it again anytime!