Hotel Business di Alexandria Governorate, Egypt

The management and also the staff people were very humble and the hotel is very wonderful and in a good location.

Очень хороший охраняемый гостиничный комплекс ЗА городом. Красивое чистое безопасное место. Комната классная, все новое, но у меня был душ, а не ванная, как заявлено на фото номера. Завтрак восхитительный, большой выбор выпечки, сыров, фруктов, овощей, напитков.. очень внимательный и приятный персонал. Заселение в 15.00 , но мы получили комнату около 18 вечера((. Ещё на месте выяснилось, что требуется доплата, неизвестно за что.. этим вопросом занималась служба Trip, поэтому я не очень расстроилась. Все развлечения в отеле платные - бильярд, аэрохоккей, теннис, гольф. Бассейн на крыше с подогревом! Жаль никто не сказал об этом, я нашла его только к концу второго дня пребывания. Сложно вызвать такси, это далеко от города. Нужно долго ждать. Из города тоже не все хотят туда ехать.

I have extreme dissatisfaction and concern regarding a series of deeply unprofessional actions and significant mismanagement by the front desk manager, Bassant, during my recent stay at Paradise Inn from 27 June 2025 to 28 June 2025. My group consisted of four friends (A, B, C, and D) across three booked rooms. The core issues are as follows: 1. Misleading Information Regarding Sea-View Room Availability: Upon our check-in, my friend (A) and I (B) requested to upgrade our twin-bedded, city-view room to a sea-view room, offering to pay any price difference. We were explicitly informed by the Front Desk Manager, Bassant, that all sea-view rooms were fully booked and an upgrade was impossible. However, to our astonishment, our friend D, who arrived later, successfully booked and checked into a sea-view, queen-bedded room through Trip.com on the very same day we were told no such rooms were available. This direct contradiction is highly concerning and suggests a deliberate misrepresentation of facts. 2. Chaotic and Incorrect Room Assignment: Despite our original booking being for a city-view room (my booking) and D's new booking being for a sea-view room, the staff incorrectly assigned my room (A & B) to a sea-view, twin-bedded room, while D, who had booked a sea-view room, was assigned a city-view, queen-bedded room. This was a clear and significant operational error, leading to unnecessary confusion and inconvenience. 3. Unacceptable Behavior and Blame-Shifting by Manager Bassant: When we brought these room assignment discrepancies to the attention of Front Desk Manager Bassant, instead of acknowledging the hotel's mistake or apologizing, she shockingly stated that ”the guest on this order (A & B) took the new order's (D's) sea-view room.” This attempt to blame guests, coupled with a complete refusal to admit fault and offer an apology, is utterly unprofessional and unacceptable. Her behavior was dismissive, dishonest, and actively attempted to create conflict among guests. 4. Ineffective Complaint Handling - ”Complaint Unreachable”: Subsequent to the issues, I attempted to escalate my concerns to hotel staff. However, the complaint process effectively ended at Front Desk Manager Bassant's level, with her ultimate feedback being that ”the guest is not telling the truth.” This indicates a severe flaw in their internal complaint resolution mechanism, where the very individual responsible for the issues is also the sole arbiter of the complaint, leading to an obvious lack of impartiality and accountability. 5. The entire experience – from the initial misleading information about room availability, to the erroneous room allocation, and the subsequent appalling communication and complaint handling – profoundly reflects deficiencies in their front desk operations' professionalism and integrity. Front Desk Manager Bassant's conduct was not only unhelpful and dismissive but demonstrably dishonest and divisive.

The hotel is OK, close to the beach, but the facilities look a bit old, but overall it is good. There is a KFC fast food restaurant outside, so it is convenient to eat. You can consider

I had a great experience staying at this hotel! First of all, the hotel is in a very good location, with a peaceful and beautiful environment and convenient travel. The reception staff at the front desk were warm and friendly, and the check-in process was quick and efficient, which made me feel very welcome. The room was spacious and bright, well-equipped, and the bed was comfortable, which ensured that I could enjoy a good sleep every night. I especially liked the view from the room, which was really refreshing. The hotel's catering service was also excellent, with a rich variety of breakfasts and unique flavors, and every meal made me linger. I especially recommend their buffet, which is fresh and delicious and definitely worth a try. In addition, the hotel's gym and swimming pool facilities are also very complete, allowing me to keep exercising while traveling. Overall, I was very satisfied with this stay and I sincerely recommend it to everyone! I will definitely visit this hotel again.

Honestly Not recommended at all, they have a deal with local police members so police members and their families get more than 60% discount on the rate which forms more than 90% of the guest in the place , so you end up with a very local standard and below average service from the place to suit the guests , the stay wasn't as expexted at all and was not as other Sunrise places we went to before. Also they have a very high rate of the dayuse guests due to this discount as well, so again it end up with so many people using average facilities and really crowded place. Not recommended unless you are fine with paying double of most of the guests in the place in a very crowded hotel.

It is heritage hotel with history dated back almost 100 years, and stayed by famous people in the past such as Winston Churchill and Elvis Presley. Located centrally and easily accessible to most of the key attractions in Alexandria. Highly recommended place to stay.

Very good hotel, clean and hygienic, with huge rooms and friendly staff. In Alexandria, if possible, you must choose Four Seasons Hotel. Special thanks to the staff of the Four Seasons Hotel this time, because of the Spring Festival, I also received an amazing free chocolate cake, let me celebrate the Chinese New Year, thank you! Four Seasons is the best!

Located in the Summer Palace Garden - on the edge of the Mediterranean - there is a train station on the street, you can buy a lot of food on the opposite street ~ and the fruits sold by the locals, cheap and delicious. Hotel service is very good, breakfast is rich ~ do not want to go out in the hotel can sit by the sea, or the summer palace garden is a good choice

Beautiful old hotel on the water. I had a great sea view. The breakfast is fine but the roof top location of the restaurant and bar is great! The rooms are maybe a bit smaller than other places, but plenty for two of us and it is quite old and historic so one must understand. It’s got old decor, style, and elevator, but the bathroom, TV, and other amenities are modern and working well. I found the bed, pillows and linens to be clean and comfortable. Location is convenient- near shops, street food, other hotels with their bars and restaurants. Right between the library and the fort. You can see both from the rooftop restaurant or room balcony. About a 20 minute to walk to the library, 30-45 to the fort.