Hotel Perjalanan perniagaan di Antioquia, Colombia

Three men walked into my room during my stay unannounced while two of my roommates were undressed and hotel management won’t do anything about it!! I rented 9 hotel rooms and a conference room at Hotel Dorado for 30 leaders of my nonprofit org for 4 days. On day 2 of our stay a mysterious man bolted into our room unannounced and saw my roommate completely undressed. Why would someone outside of our party could have access to our room!? We went to hotel managers Joanna and Marco and they won’t do a single thing about it. They tell us it is not a big deal just “a matter of perspective”. Shortly after reporting this, Marco charged into our room with another man behind him completely unannounced, didn’t knock, just opened the door while yet ANOTHER girl was undressing and would not leave the room claiming he is trying to “fix the problem”. Marco and Joanna need to be fired! At this point all the girls in my organization were scared, some were crying, we all felt completely UNSAFE. The management was harassing us. They have camera’s on every floor and when we asked they claim there is no footage of these events (how convenient!!!) so now we are filing suit against them so they can release the footage to us. On top of all of this mental &emotional trauma my girls went through,I spent over $3,000 for hotel rooms, conference room, and hotel catering and the hotel won’t refund us for the services and rooms we didn’t use after the incidents.This would be THE VERY LEAST they can do.

I didn't use the facilities. The food was good and reasonable. Tight security.

The Hotel was a positive experience for me and my family. I lived the suite offered for 3 people. Separated areas and 2 bathrooms to accommodate better, if you come with more than one child. Good for enjoy, but not so much if you want to eat there… Chefs looks like only apprentices working there, and not everything is on the menu. The staff was 50/50 nice, the two small incidents that we had, One was mostly with a young male receptionist that works during the day until the evening time, one time I forgot my keycard and I went nicely to him to ask for another one, and well, he gave me the keycard without not even looking me to my face, or saying something to me, but instead he kept talking with his co-worker, he didn’t even gave me some eye contact! Just extended the card and give it to me…which for me was a gesture of bad attitude without me knowing why he was having a contemptuous treatment against a female guest of the hotel! Lol it was a little irrespective in my opinion. The funny second incident was that we called early like afternoon time at the reception for 2 toothbrushes… well, at midnight when we were sleeping, someone knocked on the door bringing the toothbrushes that we had to get by our own, cuz it took hours for the hotel service to deliver them at the door at time!! So We decided to buy them in the nearest pharmacy from the hotel. But it was just testing the service to see How long would they take to get the damn toothbrushes at time?? Lol Lol Anyway… But don’t worry, I would come back and enjoy the hotel still… I think, That the admin should train better their staff to provide more highly customer service for all guests 👍🏼 My son was very happy enjoying the pool and the jacuzzi. Fine, Anything for my boy :)

My favorite place to stay in Medellín , great service and great hospitality!

El hotel es adecuado su STA dar es bueno lo único deficiente es como la conexión entre el staff y el huésped realmente no existe La atención es realmente deficiente

Excellent Value. Great & Very Friendly staff, Clean & very SAFE location of Poblado, Medellin. My wife and I stayed there for a week and had a great experience. We have visited Medellin several times and stayed at many different Hotels and think this is exceptionally good for people looking for one in a safe and quiet area.(Not good for party people or party area). Our daughter is arriving Medellin in a few weeks and we will have two Jr. Suites booked here. Two small issues- 1-Very good Breakfast but SAMETHING EVERYDAY; 2-No English TV.

The worst experience that I had with this hotel is that they overcharged my by 1,280.000 pesos and then when I alerted them to the fact, they refused to help me. This is quite a serious abuse and part of a lack of organisation and of ethics by the hotel management. The staff in the hotel in general were rude and unhelpful. I paid 320,000 pesos per room per night plus the 1,280.000 that they overcharged me and my family and I think that overall, it is better to try one of the many other hotels around that area rather than suffer the inconvenience of dealing with the people in this hotel. La peor experiencia que tuve con este hotel es que me cobraron 1.280.000 pesos de más y cuando les avisé del hecho, se negaron a ayudarme. Esto es un abuso bastante grave y parte de una falta de organización y de ética por parte de la dirección del hotel. El personal del hotel en general fue grosero y indiferente. Pagué 320.000 pesos por habitación por noche mas los 1,280,000 que cobraron a mi tarjeta de debito y no me devolvieron y mi consejo es mejor probar uno de los muchos otros hoteles de la zona.

Three men walked into my room during my stay unannounced while two of my roommates were undressed and hotel management won’t do anything about it!! I rented 9 hotel rooms and a conference room at Hotel Dorado for 30 leaders of my nonprofit org for 4 days. On day 2 of our stay a mysterious man bolted into our room unannounced and saw my roommate completely undressed. Why would someone outside of our party could have access to our room!? We went to hotel managers Joanna and Marco and they won’t do a single thing about it. They tell us it is not a big deal just “a matter of perspective”. Shortly after reporting this, Marco charged into our room with another man behind him completely unannounced, didn’t knock, just opened the door while yet ANOTHER girl was undressing and would not leave the room claiming he is trying to “fix the problem”. Marco and Joanna need to be fired! At this point all the girls in my organization were scared, some were crying, we all felt completely UNSAFE. The management was harassing us. They have camera’s on every floor and when we asked they claim there is no footage of these events (how convenient!!!) so now we are filing suit against them so they can release the footage to us. On top of all of this mental &emotional trauma my girls went through,I spent over $3,000 for hotel rooms, conference room, and hotel catering and the hotel won’t refund us for the services and rooms we didn’t use after the incidents.This would be THE VERY LEAST they can do.

I didn't use the facilities. The food was good and reasonable. Tight security.

The Hotel was a positive experience for me and my family. I lived the suite offered for 3 people. Separated areas and 2 bathrooms to accommodate better, if you come with more than one child. Good for enjoy, but not so much if you want to eat there… Chefs looks like only apprentices working there, and not everything is on the menu. The staff was 50/50 nice, the two small incidents that we had, One was mostly with a young male receptionist that works during the day until the evening time, one time I forgot my keycard and I went nicely to him to ask for another one, and well, he gave me the keycard without not even looking me to my face, or saying something to me, but instead he kept talking with his co-worker, he didn’t even gave me some eye contact! Just extended the card and give it to me…which for me was a gesture of bad attitude without me knowing why he was having a contemptuous treatment against a female guest of the hotel! Lol it was a little irrespective in my opinion. The funny second incident was that we called early like afternoon time at the reception for 2 toothbrushes… well, at midnight when we were sleeping, someone knocked on the door bringing the toothbrushes that we had to get by our own, cuz it took hours for the hotel service to deliver them at the door at time!! So We decided to buy them in the nearest pharmacy from the hotel. But it was just testing the service to see How long would they take to get the damn toothbrushes at time?? Lol Lol Anyway… But don’t worry, I would come back and enjoy the hotel still… I think, That the admin should train better their staff to provide more highly customer service for all guests 👍🏼 My son was very happy enjoying the pool and the jacuzzi. Fine, Anything for my boy :)

My favorite place to stay in Medellín , great service and great hospitality!

El hotel es adecuado su STA dar es bueno lo único deficiente es como la conexión entre el staff y el huésped realmente no existe La atención es realmente deficiente

Excellent Value. Great & Very Friendly staff, Clean & very SAFE location of Poblado, Medellin. My wife and I stayed there for a week and had a great experience. We have visited Medellin several times and stayed at many different Hotels and think this is exceptionally good for people looking for one in a safe and quiet area.(Not good for party people or party area). Our daughter is arriving Medellin in a few weeks and we will have two Jr. Suites booked here. Two small issues- 1-Very good Breakfast but SAMETHING EVERYDAY; 2-No English TV.

The worst experience that I had with this hotel is that they overcharged my by 1,280.000 pesos and then when I alerted them to the fact, they refused to help me. This is quite a serious abuse and part of a lack of organisation and of ethics by the hotel management. The staff in the hotel in general were rude and unhelpful. I paid 320,000 pesos per room per night plus the 1,280.000 that they overcharged me and my family and I think that overall, it is better to try one of the many other hotels around that area rather than suffer the inconvenience of dealing with the people in this hotel. La peor experiencia que tuve con este hotel es que me cobraron 1.280.000 pesos de más y cuando les avisé del hecho, se negaron a ayudarme. Esto es un abuso bastante grave y parte de una falta de organización y de ética por parte de la dirección del hotel. El personal del hotel en general fue grosero y indiferente. Pagué 320.000 pesos por habitación por noche mas los 1,280,000 que cobraron a mi tarjeta de debito y no me devolvieron y mi consejo es mejor probar uno de los muchos otros hoteles de la zona.