Indonesia Tax Refund Guide – Claim VAT as a Tourist

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If you're planning a trip to Indonesia and love shopping as much as I do, then listen up — because this travel tip will help you stretch your Ringgit even further! 💸 As a Malaysian traveler, I was excited to find out that Indonesia offers tax refunds for tourists on eligible purchases. From stylish batik and artisanal crafts to electronics and fashion, you can actually claim back some of the tax you paid — and the process is easier than you think.

Whether you're heading to Jakarta, Bali, or Yogyakarta, knowing how Indonesia's VAT refund system works can save you a good chunk of money. 👜🎨📱

✨ Ready to shop smart in Indonesia?

👉 Book your flight to Indonesia now on Trip.com

👉 Check hotel deals in Bali here

In this post, I’ll share everything you need to know about tax refunds in Indonesia — how it works, how much you can get back, who qualifies, and a step-by-step guide based on my own travel experience. Let's make sure you don’t miss out on the savings! 🛫💼

🧐 What is a Tax Refund in Indonesia?

source from https://www.vecteezy.com/

According to the Indonesian Directorate General of Taxes, tourists who shop in Indonesia pay VAT (Value Added Tax), which is typically 11%.

As a non-Indonesian tourist, you’re eligible to get a portion of this VAT refunded, either at the airport before departing or through designated refund counters. It's like getting cashback just for shopping!

💰 How Much is VAT in Indonesia?

VAT is 11% — quite high compared to some countries. So, yes, it’s definitely worth applying for a refund.

🔙 How Much Can I Get Back?

Typically, you’ll get up to 10% of the purchase price back (after fees). I spent around RM2,200 on shopping in Jakarta and Bali — and got back nearly RM170. 🎉

Cheap Flights from Kuala Lumpur to Bali

  • Sehala
  • Pergi Balik

👤 Am I Eligible for a Tax Refund?

Requirement

Details

Nationality

Non-Indonesian (yes, Malaysians qualify!)

Stay Duration

Less than 60 days in Indonesia

Minimum Purchase

IDR 500,000 (~RM150) per receipt at one store

Refund Deadline

Must leave Indonesia within 1 month of purchase

Item Condition

Items must be new and unused at time of refund

🛍️ How Do Tax Refunds Work in Indonesia?

It’s easy! Just shop at participating stores, keep your receipts and refund forms, and claim your refund at the airport before departure.

Look for shops displaying the “VAT Refund for Tourists” sign. Once you spend at least IDR 500,000 (about RM150) in a day at a single store, you can ask for a tax refund form.

Refunds are claimed at designated counters in major international airports like Soekarno-Hatta (Jakarta), Ngurah Rai (Bali), or Juanda (Surabaya).

Cheap Hotels in Bali

5 star

8.9/10Very Good203 Ulasan
Nusa Dua Bali|12.86km dari pusat bandar
The hotel is well-located. Since it’s an international hotel, I don’t have much comments on the overall welfare. I stayed at the ocean suite and I can clearly see the sea view. The room is simple and clean. I give 3 stars to the service as I have experienced very nice service at other stays. I expected to experience better service as this is a 5-star hotel, so this is something that can be improved. Other than that, all good!
DariAU$ 99
9.2/10Great465 Ulasan
Nusa Dua Bali|16.74km dari pusat bandar
This hotel is a true value king under the Marriott brand, offering consistent quality at a highly competitive price compared to other hotels. While it's not directly beachfront, the hotel provides a shuttle service to its private beach, complete with dedicated beach service. It's conveniently located within walking distance of Nusa Dua's largest shopping mall, and just outside the hotel, you'll find a street filled with dining options, making meals incredibly easy.
DariAU$ 112
9.2/10Great850 Ulasan
Kuta Bali|9.2km dari pusat bandar
We booked a family room with one bed through Trip, and it was cheaper than the identical room with two beds, even though both room types were the same price on the hotel's website. I messaged the hotel support on WhatsApp asking to change the room type, and they changed it without any issues. Before check-in, they sent an email about the option for online check-in, allowing us to upload passport scans beforehand to avoid waiting at the reception. The check-in process was quick. Upon arrival, we immediately received our room cards and a complimentary welcome drink for everyone. The pool area is fantastic; the kids loved the slides, and we all participated in the contests organized by the animators. The location is perfect, situated between Beachwalk shopping mall and Waterbom Waterpark, with the beach just across the road. The breakfasts were good, with plenty of fruits and sweets. They even had milk porridge every other day, which my son happily ate. Housekeeping cleaned daily and replaced towels. The only downsides were the very narrow balconies, only suitable for drying clothes, and the difficulty in finding sun loungers, especially four together for the whole family. It felt like tourists from Korea and Australia would reserve loungers with their towels and belongings before breakfast and then not show up until after 11 AM.
DariAU$ 251
9/10Great824 Ulasan
Nusa Dua Bali|18.83km dari pusat bandar
The cliffside rooms offer great views. They're very spacious, clean, and feature a wet/dry bathroom separation, with each room having its own balcony. The hotel's toiletries are excellent, and they provide unlimited filtered drinking water daily. The hotel also organizes daily activities that guests can choose to join. Facilities: There are many swimming pools with clean water. There's also a beach pool, a favorite for kids, and a small private beach – not ideal for swimming, but perfect for a quick dip. Breakfast: It's decent, enough to fill you up. Surroundings: There's a construction site nearby, but it's not noisy, just a slight obstruction to the view. Transportation: It's quite far from the city center, so you'll need a taxi to get around. There are no convenience stores nearby.
DariAU$ 160
9.2/10Great130 Ulasan
Nusa Dua Bali|14.42km dari pusat bandar
On the very first day of our stay, my husband got severe food poisoning after breakfast. We couldn't pinpoint the exact food, but it might have been the eggs (omelet). The sea doesn't match the photos on the hotel's page; in reality, you can't really swim in it. In the bay, the water only reaches an adult's waist at most, even up to the buoys, and there's a lot of seaweed in the water. Anyone who dislikes algae at the bottom and in the water will be very uncomfortable. If you want to swim, you'll need to go to other beaches towards the southern part of the island. Otherwise, the hotel's infrastructure and staff are excellent, 5/5.
DariAU$ 136
9.5/10Amazing118 Ulasan
Ubud Bali|22.98km dari pusat bandar
I can't understand why this hotel isn't rated 10! The view was fantastic, and the hotel is spacious with a great design; you can see wooden reliefs everywhere. Breakfast was à la carte, and it was incredibly delicious and plentiful (the banana pancakes were particularly memorable). The service was very warm and attentive.
DariAU$ 95

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Business travel

7.8/10Good411 Ulasan
Seminyak Bali|6.6km dari pusat bandar
The hotel is located in a quiet area with convenience stores nearby, which was very convenient. Room size was comfortable and cleanliness was acceptable. The only downside was the weak water pressure in the bathroom. Staff service was great and friendly throughout the stay. The swimming pool was definitely one of the highlights.
DariAU$ 16
9/10Great424 Ulasan
Sanur Bali|7.01km dari pusat bandar
The hotel is very conveniently located – close to the beach and a promenade. It's quite busy, but no one bothers anyone. In 5 minutes, you're in the city, with shops, a pharmacy, and currency exchange nearby. There are plenty of cafes to suit all tastes. The breakfast at the hotel is good enough. The hotel is no longer new, and they try to maintain it, BUT some of the power outlets didn't work, and some were broken. The room cleanliness upon check-in was about a 4 out of 5. The shower had no issues with water, the air conditioning worked, and the bed and mattress were fine. The room had good soundproofing. In the evenings, there were always some programs or performances. I didn't particularly enjoy the 'Balinese dinner' – everything was very spicy. I understand it's Asia, but they should consider guests' taste preferences. On the other hand, everything at breakfast was fine. Overall, despite some minor issues, I would recommend the hotel.
DariAU$ 95
8.2/10Very Good347 Ulasan
Kuta Bali|10.42km dari pusat bandar
Really nice hotel, excellent value. I was only there for 1 night, but wish it was longer. Great location nearby the airport and plenty around the local area. Room was very spacious and well equipped. The stand out was the food from the room service, which was very inexpensive, and was exceptional (pictured), would highly recommend. Staff all polite and friendly.
DariAU$ 21
8.9/10Very Good754 Ulasan
Kuta Bali|9.39km dari pusat bandar
This hotel boasts a spacious property, and from the moment you step in, you're enveloped in a holiday atmosphere. It features a restaurant, an outdoor pool, and is surrounded by lush, vibrant greenery. The room facilities are simple but complete, and the hygiene is excellent. Our room thoughtfully included an extra bed for the child, which was surprisingly comfortable. The hotel is relatively close to the airport, taking about 28 minutes during busy times. Overall, it offers great value for money in the Kuta area.
DariAU$ 54
8.9/10Very Good446 Ulasan
Seminyak Bali|6.77km dari pusat bandar
The staff were very friendly, helpful, and genuinely service-minded. They were also happy to recommend places and things to do around the area, which we really appreciated. Unfortunately, there were several issues that significantly affected our stay. During the daytime, there was some burning happening around the nearby rice field, and the smell came directly into our room. It became uncomfortable enough that we had to leave the hotel for a few hours and only came back in the evening. The biggest problem, however, was the air conditioning. In the middle of the night, the room became extremely cold even though we had not intended to make it that cold. We were surprised to find the air conditioner running at 17°C with the fan at maximum speed. We had to wake up several times to adjust the temperature, and because of this we could not sleep properly until early morning. The Wi-Fi was also very poor. Once our phones connected to the hotel Wi-Fi, the internet was practically unusable, so we eventually had to disconnect and use our own roaming mobile data instead. Overall, the staff and service were good, but the air conditioning and internet problems seriously affected the comfort of our stay. If these two issues were fixed, the experience would be much better.
DariAU$ 30
8.5/10Very Good581 Ulasan
Seminyak Bali|7.98km dari pusat bandar
I had a great stay at d’primahotel Seminyak! The location is very strategic and convenient, with easy access to many restaurants, shops, cafes, and attractions around Seminyak. The room was comfortable and the overall experience was pleasant. The staff were friendly and helpful throughout my stay. It’s a great choice if you’re looking for a convenient place to stay while exploring Bali. Overall, I really enjoyed my stay and would definitely consider staying here again on my next trip to Bali. Highly recommended! ❤️❤️❤️
DariAU$ 32

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Breakfast

9.3/10Great571 Ulasan
Uluwatu Bali|19.37km dari pusat bandar
Pros: This hotel truly values its members, I was directly upgraded to an Executive Suite. Two butlers escorted me to my room, and they even remembered my name. The welcome fruit was also incredibly generous – you deserve all the success! I witnessed a breathtaking sunset that I'll remember for a lifetime. I highly recommend the pancakes and pork chop rice at the Clay Craft restaurant; they were absolutely delicious. Cons: The water quality was poor; I used three filter cartridges in two nights. My hair became tangled after washing, and I had to pay for a treatment when I got home. Bottled water was sold for 40 (while it's only 3 at convenience stores outside) – that's highway robbery!
DariAU$ 205
8.8/10Very Good390 Ulasan
Ubud Bali|21.48km dari pusat bandar
This hotel is very beautiful. Hidden in the tropical rainforest surrounded by rice paddies. It’s a little bit further out from central Ubud but I rented a motorbike and parked i at the hotel. The bath was great. The pool and restaurant was fantastic. The onsite Indian restaurant was phenomenal.
DariAU$ 114
8.9/10Very Good592 Ulasan
Jimbaran Bali|14.1km dari pusat bandar
The view from the pool is very beautiful. Overall, the hotel's location is good, but you have to leave the hotel either through a narrow street or some overgrown paths, which doesn't seem very safe. There's a large supermarket and a currency exchange about 10 minutes away. There are many warungs, but we're not big fans of them. The breakfast is so-so, but maybe we're just picky; for the price, it's quite good. The room is spacious, but there's a noise like a refrigerator motor running. Again, for the price of 3.5k per night with breakfast, it's a very spacious room with a comfortable bed, though the pillows aren't great.
DariAU$ 45
9.5/10Amazing1196 Ulasan
Nusa Dua Bali|19.15km dari pusat bandar
Fantastic! The ambiance, service, and food were all superb! Excellent value for money, 👍🏻 I'll definitely be back to experience it again. Much better value than Ayana, hahahaha 😂
DariAU$ 456
8.7/10Very Good182 Ulasan
Nusa Dua Bali|14km dari pusat bandar
A fantastic hotel on the eastern part of the island. It is more suitable for a quiet family vacation and for those who prefer beach relaxation over surfing and parties. It is located quite far from the center of the island's main activity. The hotel has excellent infrastructure. The room was large, spacious, clean, and had everything needed. The breakfasts were excellent and very varied. The hotel staff is wonderful and very friendly. I would especially like to highlight the bartender Dede, who was very courteous and helped me repeatedly in planning my activities in Bali. The hotel has a private beach and various pools to suit any taste. I definitely recommend this wonderful hotel.
DariAU$ 208
9/10Great212 Ulasan
Jimbaran Bali|15.75km dari pusat bandar
An excellent hotel for a comfortable stay! Cleanliness: The rooms and common areas are spotless, and cleaning is thorough and timely. Food: Breakfasts are beyond praise – everything is delicious and varied. A special bonus for the delightful ”chocolate hour”! Atmosphere: Every evening we enjoyed magnificent sunsets. We will definitely be back again!
DariAU$ 161

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💸 Types of Tax Refunds in Indonesia

1. Airport Tax Refund

  • Show your original passport, boarding pass, and VAT refund form
  • Items must be unused and available for inspection
  • Visit the VAT Refund Counter before check-in
  • After verification, refund is given in cash (IDR) or to your credit card

2. Downtown Tax Refund Counters (Limited Availability)

  • Some tourist-heavy areas like Kuta (Bali) have refund counters
  • Refund is processed electronically, credited to your card

📝 Note: There’s no in-store immediate refund like in Korea — all refunds are processed at the airport or designated refund office

📊 Summary Table

Requirement

Description

VAT Rate in Indonesia

11% on most products

Refund Amount

Up to 10% (after service fees)

Minimum Spend

IDR 500,000 per receipt at same store

Refund Points

Airport counters (Jakarta, Bali, Surabaya, etc.)

Eligible Stores

Look for "VAT Refund for Tourists" sticker

Refund Methods

Cash (IDR) or credit card

1 Day - 2GB/Day

  • Data2GB Daily
  • Validity1 Day
  • PriceFrom RM3.87

7 Days - 2GB/Day

  • Data2GB Daily
  • Validity7 Days
  • PriceFrom RM24.17

10 Days - 30GB

  • Data30GB
  • Validity10 Days
  • PriceFrom RM59.1

🧭 How Do I Get a Tax Refund in Indonesia?

✅ Step 1: Shop at VAT-Refund-Participating Stores

Look for the “VAT Refund for Tourists” sign. Popular areas include Seminyak, Ubud, Grand Indonesia Mall, Plaza Indonesia, and Sarinah.

✅ Step 2: Show Your Passport at Checkout

Ask the cashier for a tax refund form. Your passport is required for processing.

✅ Step 3: Keep Your Receipts, Refund Form, and Items

Don’t open or use the items before flying. You’ll need to show them at the airport.

✅ Step 4: Arrive Early at the Airport

Get to the airport at least 3 hours early — refund processing can take time, especially during peak travel periods.

✅ Step 5: Visit the VAT Refund Counter

Go to the VAT Refund for Tourists Counter before check-in. Show:

  • Original passport
  • Boarding pass
  • Refund form and receipts
  • Purchased items (unused)

If all’s good, the officer will process your refund in cash or credit card. 🧾💳

💡 Tips for Tax Refunds in Indonesia

  • 📷 Photograph your receipts in case you misplace them
  • 🧴 Keep items sealed until after refund claim
  • 🏪 Shop in large department stores — easier to get refund forms
  • 💳 Request credit card refund for higher-value purchases
  • 📅 Claim refund within 1 month of purchase
  • 👕 Combine same-day receipts from the same store

🧳 Final Thoughts on Tax Refunds in Indonesia

After experiencing it myself, I can honestly say — the Indonesia tax refund system is totally worth it! Whether you’re shopping for batik, local crafts, or modern fashion brands, that extra cashback can go toward your next adventure or a final treat at the airport. 🎁🍜

As a budget-savvy Malaysian traveler, I found the process clear and easy, especially at major airports. Just remember to shop at participating stores and go early for your refund — then enjoy the extra savings!

Planning your next trip? Don’t forget to:

👉 Book flights to Indonesia now on Trip.com

👉 Check top hotel deals in Bali or Jakarta

👉 Pre-book your Indonesia eSIM for instant connectivity

Selamat berbelanja, and happy travels! ✈️🌴

🙋‍♀️ FAQs About Indonesia Tax Refund

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Amal

Amal

Traveller, Writer, Sea Lover, Travel Guide, Explore the world

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Hi, nice to meet u~ I love traveling and exploring the world, and my dream is to travel around the world! Forever free and happy, I'll be sharing some travel tips that I hope will be helpful.

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