Hotel Dengan Gym di Sarawak, Malaysia

Had a wonderful 2-night stay at Pullman Miri Waterfront. The hotel was clean, modern and well maintained. Our room was spacious, comfortable, and spotless, with a great bathroom and comfortable beds. The staff were friendly and professional with smooth check-in and check-out process. The facilities were excellent, and the overall atmosphere was relaxing. Great value for money and definitely recommend staying here again when visiting Miri.

I guess it's my 4th time staying here. I like the view, safety, facilities, the TV functions, i can karaoke on my own using TV YouTube hehe Bathroom is nice. set with toothbrush and etc King size bed with affordable price. What else should I need for my beautiful place to rest after a long pack weekday work. For sure, I will stay here again. One more thing, the breakfast is marvellous.

Just arrived at the hotel and was informed that there was ongoing water pipe repair work outside, which caused a temporary water disruption during the daytime. We couldn’t shower or wash our hands for a while, which was quite inconvenient. Thankfully, the water supply returned to normal again in the evening. Front desk staff were still very polite and helpful throughout the situation. We booked the Deluxe Single Room, and the king-sized bed was very comfortable and spacious, enough for us two adults and our 2yo child, with plenty of extra space. However, the bed felt slightly damp when we first arrived, but it became better later at night. The hotel also has a family pool and direct beach access, which makes it a great place for families with kids to relax and unwind. The buffet breakfast menu was also quite rich with plenty of choices.

The room facilities were okay, but the ac definitely needs improvement. When we checked into the room, the fan was already on. After switching the fan off, we noticed that the air conditioner was not cooling the room properly and it felt quite warm. We ended up sleeping with only the fan running throughout the night, which was disappointing as we did not expect such an experience. 😓 We checked the air conditioner ourselves and confirmed that it was switched on and set to the correct temperature. We also noticed that the lobby air conditioning was extremely cold, so there seemed to be a significant difference compared to our room. We reported the issue to the front desk, but were informed that the room air conditioner was functioning well. Unfortunately, this was not our experience, and it affected our overall comfort during the stay.

The hotel is in a great location, and the room was clean and comfortable. Those are definitely the highlights of my stay. Unfortunately, the service and overall experience fell well below expectations. The biggest issue was the parking. My vehicle couldn’t fit into the mechanical parking system, so I was instructed to park by the roadside instead. Eventhough I wasn’t able to use the hotel’s parking system, I was still charged RM10. Later that evening, I decided to use the hotel’s premium parking, which costs RM70/day. I asked if the RM10 I had just paid could at least be deducted from the premium parking fee, but my request was declined. It didn’t seem fair considering I had no choice but to park outside because my car couldn’t fit into the mechanical parking. After contacting management by email, I was informed that the RM10 charge should never have been applied in the first place, as roadside parking was supposed to be complimentary for guests in my situation. This was apparently a mistake by the front desk. What was frustrating was that I had already explained to the front desk multiple times that my vehicle wasn’t even parked in the mechanical parking system, yet I was still asked to pay. The premium parking arrangement was also poorly managed. There were no staff available to assist with moving the cones, and on one occasion, my car registration wasn’t even on the parking list. Several times during my stay, I had to ask different staff where I was supposed to park because no one seemed to know. Housekeeping was another disappointment. I requested room cleaning at the front desk in the morning and specifically informed the staff that I had accidentally left the “Do Not Disturb” sign on my door. Despite this, housekeeping never came to service my room. To the hotel’s credit, management handled my complaint professionally. They refunded all of my parking charges and offered complimentary breakfast as a gesture of goodwill. However, while I appreciate management’s effort to make things right, the multiple service issues throughout my stay had already left a poor impression. Personally, I would not stay here again, especially if I’m driving. A good recovery is appreciated, but it doesn’t undo an experience that could have been avoided with better communication and service from the front desk.

Great location and views! The room was a bit dated though. The air conditioner's outdoor unit was right on the balcony, which was handy for drying clothes, but it made a bit of noise at night. There were no complimentary toothbrushes, but you could get two for free at the front desk. The phone was broken, and the towels were a brownish-red color, so it was hard to tell if they were clean or dirty.

Room 811, malfunction outdoor A/C unit, only have hot air. Around 9pm no more hot water supply, only have cool water, can't take a bath in the bathtub. Smell dusty carpet. Moved to room 713, everything is fine, just a broken TV screen, and this room only has a shower, no bathtub... Morning breakfast have white rice, mee goreng, chicken hot dog, meat roll, hard chicken kicap and red baked bean. Other row, orange juice, apple juice, warm water and cool water. Another row, croissant, muffin, white bread, golden bread, jam n coffee n tea. N the worst part is the iban female chef or kitchen helper who fry the egg, her dealing bad attitude toward all customer, when order egg, She always said Can u wait?! Don't order if you can't wait!!! Still have five more people order to cook!!! Then the customer ordered, she didn't take note of the order and give the queue number or place the plate in order. She worked in a chaotic state, due to no proper SOP and managing her order or pre making food in order. Need to audit her way to manage order. After I waited 25 min, I goto take my 2 pcs egg order, but she missing 1 pcs egg, when I ask politely can I have another egg order, then she get mad at me, scolding me I didn't order 2 pcs egg at first, but I said I had told her 2 pcs egg before, then she shut up. After I take the egg to my table, I hear she mumbles in Bahasa Iban said that Chinese Pig only knows... then smaller voice I don't know what she said. I turned and I saw no one beside her, definitely not talking to anyone... The whole breakfast time was good, but the staff had a bad attitude and ruined our mood to have a good experience... Suggestion: If the egg cooking station is too hard to manage, just put half boiled eggs and hard boiled egg at there, then make a big batch of scrambled or omelette and put it in a tray. The image of a professional chef preparing the fresh food, is failed by that bad attitude staff. Just save some money from hiring that staff and cook good food for customer.

This is by far the best hotel in Kuching. It's newly renovated and even better than the Sheraton or Shangri-La. Perched high on a hilltop, its elevated location means it's safe from floods, a real plus in an island city like Kuching. The hotel complex itself is massive. The upper floors house the hotel, while the annex downstairs is a shopping mall. They're currently hosting a book exhibition, and there are plenty of bubble tea and ice cream shops – perfect for an afternoon stroll. The hotel breakfast is truly luxurious, with crab and salmon available in abundance. Make sure to book your stay with breakfast included!

My stay was disappointing. The room was very hot when I arrived and remained uncomfortable, definitely not ideal in warm weather. The surroundings and ventilation need improvement. The toilet was dirty, and the sliding door did not close properly it hung awkwardly over the rim. I have to do it myself to make it inside the rim so it can slide better. Breakfast was okay only and not attractive. They mentioned a tablet would be provided, but it wasn’t. Also, no one answered the contact number for inquiries. I expected much better for the price. Overall, this place is only for Instagrammable.

Refurbish and now VOCO. Filter water installed. Bed too soft not suitable for tall guest. Aircond blower too loud! Asked for bath towel 4 times before they could deliver. Hotel crew not very attentive rather just toooo slow. House keeper throw my skin care & body lotion (sachets) that kept inside the washroom. Burnt roti canai served in breakfast. Despite multiple times of complaint, no solution were given. Prepay online and no approval granted for early check out. I've to bare it 2 nights. Hardly any sleep. I ended up getting myself ear plug. Not a pleasant stay. Location, cleanliness and generally ok. Ways to improve