In the past I have been delighted by everything about my stay in the Wroxton House Hotel. But this time I was a lot less happy, and was really disappointed by the official reaction when I explained this. I travel regularly, North - South and back, and have always thought that I had found the perfect halfway house. I am going to have to look elsewhere now for my regular trips, I fear. Some things were the same; the little village was delightful, pretty thatched cottages lining the street. The hotel car park was spacious, and the building from outside was charming. The food in the hotel restaurant was, as always, very good. Excellent choice, beautifully presented, served by friendly yet professional staff, in pleasant surroundings. But unlike previous stays, this time my stay was spoiled by two features. Firstly, there were three problems with the plumbing in my bathroom: the washbasin drained away very slowly indeed, leaving the dirty water to hang around and leave soap scum; the lavatory flush was very temperamental, it sometimes needed four or five pushes to actually flush; and the cold tap on the bath was stuck shut and could not be opened, so you couldn't control the water temperature at all. When I reported this, the Duty Manager wrote it all down to get the maintenance team to deal with it. Just right. But why hadn't the housekeeping team already reported it? Secondly, the pillows in the room were just abominable, making for a very uncomfortable night. They were all old, and well past their sell-by date. One had some filling coming out, very visible because the pillowcase had not been put on properly. The others were so very old and used by countless heads that they were worn hard and above all flat, about an inch thick only, so very uncomfortable. You hope for a pillow that is soft, plump, airy, not flat and hard. I took all 4 pillows down to Reception and showed them to the Duty Manager. Her response was that the thickness of pillows is an individual choice. No, these pillows were not thin by choice, Sarah, they were thin because they were old and worn out, and should have been replaced long ago. The first time that I have not had a good night's stay in the Wroxton House. Pity.
Bagus
22 Ulasan