Terokai Ulasan Tetamu Hotel di Kumarakom

Paradise Resort
3.8/558 Ulasan
Me and a colleague booked this resort for a 1 night stay on 18th September through MMT as part of a business meeting with a client based out of Kottayam. We were traveling from Bangalore and reached the resort at 12pm as per the check in time stated in the booking confirmation, but from reception it was told that they've recently changed the check in time to 2pm however it wasn'tcommunicated to us. After talking and waiting for about half an hour they've alloted the room. Below are our specific experience at Paradise Resort, Kumarakom: 1. Food options in the menu weren't available. Said that there is a party going on for another group, so cheff is busy with that and only limited items are available for other guests. 2. We were having a beer sitting at the varantha of our cottage. Then a staff came, said that he's the GM of the resort and told us there is a police officer and group of friends staying in the resort (two cottage after ours), so we cannot have beer in our cottage's varantha. But this group of people were enjoying drinks in front of their cottage and walking around the property with liquor. So we had a little bit of argument, and our point was ”the rule within the resort should be same for all guests.” The GM wasn't ready to accept that and behaved us in an unprofessional tone. He was often saying he's the GM, also said that they've contact with politicians, police and local leaders, so if you doesn't want to stay then you should leave. It was clear threatening and an unacceptable way of communication from a person who should be treating all customers equally. 3. Finally we complained at MMT and vacated the resort 2 hours after check-in. Even when we were leaving, the way staff and GM communicated was inappropriate. 4. After vacating, we've booked Abad Whispering Palms (a nearby resort) and stayed there overnight. It was an amazing experience at Abad and from all staffs. 5. Overall, Paradise Resort management should give some sort of hospitality training to their staffs. I believe some of the reviews they've on google or other booking platforms are paid reviews. At present this resort doesn't even qualify for a 1 star rating.
The Zuri Kumarakom Kerala Resort & Spa
4.2/549 Ulasan
This place clearly is past its prime from the looks of it. Our Deluxe Lagoon view room is past its ‘best by’ date. The furniture is fraying, the mirror has big stains, the room had a stink when we checked in, the aircon works only at one setting - 19 degrees. The woodwork has been shoddily repaired, the glass door has turned yellow with grime. The maintenance and upkeep of the property evidently de***ds serious attention. Sadly, when I attempted to show some pictures of the room to the ***agement, it barely caused any concern. I was informed that the extended Covid lockdown - and the tropical climate and moist air, has taken a huge toll on the property. In other words, we really can’t do much! However, supposedly a revamp of the property is underway - doesn’t help us though. While the explanation maybe valid, the nonchalant response was galling and totally unexpected. And any way, why shouldn’t we, as paying guests, expect better? At breakfast this morning, the papaya was un-ripened, the pineapple was overripe and discoloured. And the best. - they couldn’t find decent, fresh and ripe local bananas to serve! At lunch, the Thai green curry was spicy - so spicy and none of us four could eat more than one spoon. We refused to eat it and asked them to take it back. Yet amazingly, it appeared on our bill - no apologies offered. Naturally, we refused to pay for the dish. Quite eventful first 24 hours.
Taj Kumarakom Resort and Spa Kerala
4.6/554 Ulasan
It was a memorable experience. The property is virtually embedded in nature,with the Vembanand Lake and the Kumarakom Bird Sanctuary as its two boundaries. The staff were courteous and helpful during the stay. Extremely hard working too. I would like to specially mention my gratitude to Priya at the front desk for the overall coordination. I would also like to mention Vishnu, in charge of the Gym and the swimming pool.Sujina of housekeeping was there always attending to the room cleanliness and ensuring the little things were always available in the room. The restaurant staff and the food was e.xceptional. Thank you all
Shivaganga Lake View Resort
3.3/55 Ulasan
shivaganga lake view resort run by dedicated people who take care of your needs even in the night if you need assistance they always ready to provide, cook was very nice and akka also who ask your needs what you want to eat in dinner . good experience 😊
Rhythm Kumarakom
4.2/585 Ulasan
الفندق جميل جدا و من أفضل فنادق كوماركوم لديه اطلالة على البحيرة و المسبح كبير جدا ، والطاقم متعاون و ودود و الخدمة جميلة ، و الغرف واسعة ، صراحة يستاهل الزيارة و بإذن الله لنا عودة لهذا الفندق الجميل ، شكرا لكل الطاقم ، أنصح الزوار بالسكن في هذا المكان👌👌🌹🌹🌹
Kumarakom Lake Resort
4.7/548 Ulasan
The scenery surrounding Kumarakom Lake Resort is absolutely breathtaking—it felt like stepping into paradise. As a five-star resort, it fully immerses you in the serene beauty of Kerala’s backwaters. The views were unmatched, creating a truly magical ambiance throughout our stay. One of the highlights of our trip was the overnight houseboat experience, which was impeccably arranged. The houseboat was incredibly clean, luxurious, and staffed by a team that provided exceptional service, waiting on us hand and foot. In fact, some parts of the houseboat experience felt even more luxurious than the resort itself. It was a magical and unforgettable experience that I cannot recommend enough. The resort itself was very well-managed, with outstanding service from every staff member. The infinity pool, as well as the private pool outside our bedroom, were both stunning and perfectly maintained. These spaces provided the ideal setting for relaxation. The Ayurvedic spa was another highlight. The therapists were attentive and went above and beyond to address our needs, delivering some of the best massages I’ve ever experienced. While the overall hospitality and experience were unmatched, the only reason I would give this 4.5 stars instead of 5 is the price point. Everything—from the room rates to alcohol and spa services—was exceptionally expensive, even for a luxury resort in this region. Despite the high costs, we left feeling it was money well spent, and I would absolutely recommend Kumarakom Lake Resort to anyone seeking a truly luxurious and serene getaway

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