Asrama di Southbank

Maybe it was once nice but it has got so many issues with it and I highly recommend you look elsewhere. We stayed in a two bedroom one bathroom apartment and it was honestly the worst hotel we have ever stayed at. We were assigned room 2201W. Here are the issues we encountered during our four night stay. 1. Power outage on our last day with no back up generator for the entire building (both east and west). It’s 31 degrees outside so opening the doors is also not a smart option. Started at 9am and is already over 4 hours. As I have breastmilk in the fridge for my 3 month old, this is my worst nightmare. 2. Safe battery is low. Why hasn’t anyone changed it??? 3. Bathroom shower head plate is broken so water sprays at you un-uniformly and overall unpleasant. 4. Water drips out of the shower but the fall doesn’t go to the drain so the floor remains flooded. 5. Due to point number 4, the bottom of the bathroom door has expanded and the door does NOT close. It is so jammed that it feels like you’d break the handle trying to jam the latch in and back out. 6. Stupid placement of the microwave. You can’t open the microwave door more than 45 degrees. How on earth do you put a dinner plate in there??? 7. Missing cups/ mugs and glasses. 3 mugs, two short glasses, two tall glasses and odd numbered cutlery. Just fix it, for crying out loud! The top rack of the dishwasher was also broken making it difficult to pull in and out the middle rack. 8. Upon check in, we didn’t have any cleaning supplies such as dishwashing tablets, hand washing liquid for dishes or laundry powder. 9. Rooms are so tiny. Don’t expect to be able to open your medium sized luggages inside your room. We kept our two in the so called living space instead. 10. Generally upkeep is not there. Walls have visible stains and grime from previous guests. The whole place just overall felt really really filthy. 11. Not family friendly either. There is a flight of stairs at the entry and no ramp. There is a wheelchair elevator to the side which takes way too long to operate with a crying baby. If you’re on your own, be prepared to lift you pram up or hope a Good Samaritan can help you because the hotel staff won’t. Clearly there are issues within management and housekeeping. I sense laziness and lack of hospitality understanding is to blame. STAY ELSEWHERE!!!

Very convenient. Walking distance to flinders station. Breakfast is good. Allows guests to take away breakfast if they are not able to eat at the breakfast table due to catching flight etc. Hotel is new and clean however the design of sharing door for the shower and toilet is bad as water leaks out from the shower cubicle into the living area. This is dangerous and slippery. I nearly fell down! Otherwise this is a good hotel.

It was the first time I stayed at crown promenade Melbourne. It is very conveniently connected to crown ******, and the reception staff very friendly and helpful . The room was bright , spacious and clean . I intend to book another stay in the new year .

Kami menginap di hotel ini selama 2 malam untuk meraikan ulang tahun perkahwinan kami dari hari Ahad hingga Selasa. Kami kagum dengan bilik kami pada malam pertama kerana ia mempunyai pemandangan sungai yang indah, katil yang selesa dan bilik mandi yang luas tetapi ia benar-benar malam kedua yang menjadikan penginapan kami paling diingati apabila kami diberi peningkatan yang tidak dijangka kepada satu bilik tidur suite yang kami boleh bekerja dengan selesa pada siang hari tetapi juga lebih menikmati ulang tahun kami. Ia adalah salah satu bilik hotel yang paling indah yang pernah kami tinggali dengan ruang istirahat, meja, pemandangan Yarra dan mandian spa. Walau bagaimanapun, tanpa mengira semua ini, lokasinya adalah luar biasa tepat di Southbank dan sangat menilai kemudahan gim. Ia adalah pengalaman yang menakjubkan dan ulang tahun yang paling tidak dapat dilupakan, kami pasti mengesyorkan kepada sesiapa sahaja yang melawat Melbourne.

The hotel is close to the Southbank shopping area and has great views. The hotel is on a very busy intersection and we had a lot of difficulty parking out the front. The hotel entrance is confusing and not obvious. The reception and restaurant area is all black and very dark, which may be fashionable but its not practical. The 2 bedroom apartment was surprising small and the bathroom and shower were too tight for tall people. The closed balcony was safe and allowed for a little fresh air. The air conditioner in our room did not work and it was to hot to sleep. The lighting was also a strange set up, you could not turn on the bathroom lights without turning on all the lounge lights. We had dinner and breakfast at the venue and dinner was very good. The cold breakfast selections were average and only melon was available for fresh fruit. The orange juice was terrible. All the staff were very friendly and helpful.

First off, I was disappointed that the image of the gym on the website was not present in the hotel; there are no free weights, just machines, which are still good, but not the same. The room was spacious and clean; Mantra staff even left a nice easter egg for us (as it was Easter weekend); however, they didn't restock the soap after the last visit, so we had to ask the staff for soap and toilet paper. Last, you must take a physical credit card; you cannot use your phone.

I’d like to share our Villa experience at Crown Towers Melbourne room 3138 from 29th to 31st May 2023. To start, our greeting from Anthony and Sarah was simply delightful with champagne and the ultimate introduction of the room. We couldn’t have asked for anything more on arrival. The housekeeping attention to detail was excellent, though a mop was left in the second lavatory on the 2nd day. Not a big deal for us, however it’s those small touches that could impact other guests impressions. The bed was WOW - the linens, wow wow wow, like a cloud. The Koko Black chocolates were beautiful though the fruit bowl was nothing to be desired, a fruit platter would have made a nicer touch. The ceramics and art work in the Villa were spectacular though please inspect and dust the two ceramic cranes in the bedroom, the dust on them was so thick, I don’t think it had been done for a couple of months. The power plug at the bedroom window was slightly off the wall requiring maintenance and scuff marks on the walls. There was some feedback that we would like to give that would’ve made our stay absolutely incredible and memorable and what we thought would have been included as a ‘butler touch’ but failed to deliver. (Noting that we have stayed at numerous other properties globally that do this) For example, Knowing that it was our anniversary, a romantic bath or rose petals on the bed after we returned from the club room, would’ve been a nice touch Knowing that we were going to stay in, enjoy the room and watch movies, a small gesture of popcorn or movie snacks would’ve been a nice touch. I would have loved if it was offered to have our luggage unpacked. The in-room tablet is a big thing for us. It’s something that influences us to stay at Crown! Knowing that we can order room service at any time from the tablet. This never worked and was never able to be fixed for the duration of stay. This was a big letdown. On our second night the turndown service came approximately 1600. It was the two Butler team, plus two Housekeeper‘s, it would’ve been better if they had of waited until we went to the club room at 1730, so we were not disturbed. Overall, I don’t think you can offer the butler service as a selling point because we were not offered anything different than when we have stayed in the Premier Club suite. If the Butlers are meant to offer you services, then this feedback should definitely be delivered because we were not offered anything above and beyond what we would get in a standard Crown Suite. Though worthy to note that any time we interacted with any of the Butler team, the communication was professional and delightful. I do expect absolute perfection in hotels (and I’m happy to pay the price) but there were just a few imperfections that need attention. I have booked again for my 40th birthday because the room was so beautiful but I will come prepared with a list of requests for the butler team since its more ‘ask and you’ll receive’ rather than ‘we will

I stay here often, and every time I return the staff remember me. Very nice feeling to be welcomed back on first name. Staff always accomodating to every request. So close to tram stop that takes you right into the cbd. Two convenience stores 1min walk away coffee and cafes so close and one street away food options. love this place for work or pleasure trips

Excellent apartment.Great staff and service.Nothing too much trouble.Very clean and well maintained common areas.Reception a very welcoming space. Staff very friendly, confident and efficient. Perfect location for Southbank,the City and attractions. Would highly recommend.

Location, cleanliness, and facilities in this hotel were very good, though the staff weren't very friendly they helped me whenever I had a concern or a request making things lot easy. Yes Optus couldn't get any network on my iphone, I couldn't use any mobile data or do hot spot. There were only two lifts, and long wait for lift is a disappointment particularly on busy days, and the lifts were also very cramped when there were more traffic. There isn't a computer desk or a computer chair, so if you travel for business it hurts your back.The dining chairs were also pretty ordinary for the Oaks brand. Location is the best for public transport or simply roaming around the Yarra river and southbank, flinders street is a short walk from the apartment. The apartment in general was very clean, and the amenities were also very good, bed and bathroom were neat too.