My wife and I stayed at the Harbour House on the night of 31 August 2024. The night was quite cold, so we started a fire in the fireplace. After an hour or so, the room was filled with smoke and we had to evacuate the room. The staff member that came to our room to remove the burning embers, told us that there was a known issue with the fireplace in that room (but apparently not fixed). The smoke alarm did not work. A serious safety risk. The desk agent was able to place us in another room which she stated was not in the same class as the one we booked. The next morning, I spoke to Kevin Masson, the Host Manager. He also acknowledged that there was an issue with the fireplace in Unit #2, but he did not seem at all concerned about our safety. When asked about any compensation related to the smoke filled room, or being move to a tiny room in the other building, he stated that someone at the home office would contact us. No one has reached out to-date. I'm an international traveler, so perhaps I don't understand the local rules associated with fire safety, smoke detectors or how customer service works in South Africa, but this was an awful incident that other potential guests should be aware.
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