Hotel Kolam air panas di Wilayah Shiga, Jepun

Pros - Astonishing view - I had both dinner and breakfast in the hotel and both are delicious - Staffs are dedicated to serve - so despite the language the overall experience is still very enjoyable Cons - It surprised me how little English the staff can speak, especially in the restaurant (I don't normally complain about this in Japan but this is a Marriott...) - The shuttle bus service is a bit off... Last bus from station to hotel is before 19:00 and the information is so hard to find

I couldn't speak Japanese but I could feel that they are treating every customer seriously. Their greetings and sincere services impressed me. There was a problem with my booking initially, not sure why because I didn't get proper explanation from the hotel and Trip.com, the hotel didn't mention anything however arranged some small surprise when they knew this is an anniversary trip. I tried to upgrade my meal with crab as my wife not quite like beef and fish, they said unavailable so I keep to the original. At the end I got crab, fish and beef that surprises me. I was later received a souvenir from the hotel when they served the dessert. The hotel is busy but I'm not seeing lots of people, may be all of them staying at their rooms. The experience for me was exceptional when I woke up at 6am witness the beautiful sunrise right outside the huge window, and saw an eagle passing by my camera when trying to capture that moment. Later on when I take the free shuttle bus ride to the nearby train station, I saw an eagle again came down and climbed up outside the station. Not sure it means anything, but definitely this is a very spiritual journey for me.

My partner and I thorougly enjoyed our stay at Biwako Hotel. All rooms face the beautiful Lake Biwako and the view was perfect. We even caught a snowfall on one of our mornings here. The staff was great and always friendly even when there was a slight language barrier. We tried their breakfast as well which was really good. Highly recommend renting their electric bikes and cycling around the lake during sunset. And also going for the Lake Biwako Cruise! The hotel onsen is wonderful as well, we will definitely be back

Perkhidmatan ini sangat baik dan beberapa kakitangan boleh bercakap Kantonis. Apabila anda melihat motosikal jahat saya, anda segera pergi dan memberitahu saya bahawa saya tahu di mana untuk meletakkannya. Makanan ini lazat Saya mempunyai bilik mandi peribadi di dalam bilik saya, jadi saya tidak pergi ke tempat mandi besar Bukan dekat dengan Jr. Menyusahkan kalau bukan kereta sampah. Tetapi terdapat banyak makanan liar berhampiran trak sanga 🤭

這次是來長濱悠閒度假5天.發現選擇住宿於此真是一次正確的決定. 1.地理位置就在琵琶湖邊，晨昏透過房間窗戶看到的是一望無際、美麗的湖畔風光.顿覺心曠神怡.身心舒暢. 2.下午15:00~18:00提供下午茶時光.就在一樓大廳.四面都是透明的大落地窗.坐在這裡，輕鬆的喝著咖啡或茶，配上各式新鮮的堅果或小餅乾點心.眼光所及之處是窗外整片的公園綠地及湖濱美景，人生夫復何求. 3.溫泉公共大浴場因國情及個人習慣因素，雖未使用.但有入內參觀，感覺整體設計及氛圍都能讓人徹底放鬆.值得一試. 4.房間面積較一般市區旅館寛敞許多，早餐內容也十分豐富.整體住宿感覺就是cp值超高.雖成立已有一段時間.外觀也並不新颖現代，但維護保養看的出有十分用心，各項服務也都十分到位.地處琵琶湖濱，但離長濱市區並不遠，走路僅10~15分鐘即可到達長濱駅.但飯店然有提供接駁車服務住宿旅客往返飯店及長濱駅.無論去長濱周邊任何景點都十分方便. 總之，這是一次十分令人滿意的住宿體驗.

Spacious room with all necessary amenities. Very friendly staff with professional service. Both breakfast and dinner are perfect. The outdoor onsen is perfect.

The hotel is convenient for visiting Mt. Ibuki and the restaurant, shopping mall and 7-11 are just minutes away. The breakfast is nice and delicious. However, quite a few families with kids will stay here over the weekend. It is better that the hotel management separate those noisy customers from regular customers who require quite environment.

從抵達到退房，我對一切都很滿意。由其是服務，所有員工都有良好的工作態度，令我們有賓至如歸的感覺。 進入房間，琵琶湖就在眼前，心情舒暢。房間乾淨、寬敞，並且有足夠的設施。有洗面乳、乳液、乳液、浴巾、面膜等，室內穿著舒適，可以在晚餐或洗澡時穿著。冰箱裡的水很充足，每層樓都有飲水機。 期待頂樓的休息室，我們一邊欣賞琵琶湖的美景，一邊享用迎賓甜點、藍莓派和飲料，度過了輕鬆的時光。飲料包括酒精、咖啡、茶、橙汁，除了飲料之外還有爆米花及堅果。 一樓的公共浴場的水溫恰到好處，一邊眺望眼前的琵琶湖一邊放鬆身心。還有桑拿浴室。公共浴室提供毛巾也很好。洗完澡後，我們喝了醋梅黑豆茶。 晚餐也很棒。尤其是近江牛和近江米的美味給我留下了深刻的印象。這也是我第一次品嚐烤茄子濃湯。 自助早餐無論是品質還是數量都非常好。 炒近江牛肉和大津菠菜、甜肉和馬鈴薯與近江米飯很相配。新鮮蔬菜、鹽曲和蔬菜醬也不錯。 我非常喜歡新鮮出爐的法式吐司，所以我又點了一份。甜點有布丁、鬆餅和餅乾等烘焙食品。飲料包括冰沙和豆奶。 退房時工作人員幫我搬運了行李，並禮貌地與我告別。 這真是幸福的兩天。我想再次訪問。

It was a great stay at this ryokan! The hotel is able to arrange a car to fetch you from the JR station. You can call them using a dedicated phone at the station which is used to contact the different ryokans. The car arrived in 10mins or so. The ride to the ryokan was also less than 10mins. The hotel also fetched us to the station on the last day of our stay. The ryokan itself is homely and cozy. We were greeted by an english speaking staff who introduced us to the amenities of the ryokan. There was also a nice welcome tea and matcha chocolate. Our bags were brought to our room as well during this time. The room is spacious and cozy. The hotel prepared 2 welcome biscuits in the room which was a nice personal touch. The room has a nice living room and a great view of Lake Biwa. Recommend to catch the sunrise over the lake! There are 2 normal beds as well as futon beds (need to set up yourself). Both are comfortable. The hotel also prepared pretty yukata for both female and male guests which you can wear during the stay. There are 4 different designs for ladies, and one design for the guys. You can request for different size if the one in the room doesn’t fit you. There is also a full length mirror and a mini dressing area at the side of the living room. It was fun dressing up in the yukata! The toilet, basin, shower and hot tub areas are all separate. The toilet is a little small, but the basin and mirror area is very spacious. The shower area is quite small as well and the shower head is rather low so you need to hold the shower head if you wish to wash up while standing. There is a small stool given for you to sit down though. The hot tub area is semi-outdoor and you can see Lake Biwa. But it is quite small (only good for one person). It was too cold so we didn’t use the hot tub. Instead, we booked the private onsen for 50mins. The private onsen has a private toilet and dressing area which is equipped with hairdryer, body lotion etc. There is a water dispenser as well if you need to hydrate yourself. The onsen area has a washing area, and the hot tub area is spacious for 2 person. There are privacy screens around the onsen area but there is a small gap to let in cold air for ventilation. Wish there is a good view from the private onsen but it was still enjoyable! Dinner and breakfast was Kaiseki style, and the meals were one of the highlights for my husband and I. We really enjoyed the courses which are clean tasting yet wholesome, fresh and flavourful. It was such a sumptuous treat! The ryokan also has a souvenir shop if you wish to buy anything back. Overall, my husband and I really enjoyed the stay here and we agreed this was one of the main highlights of our 12 days trip in Japan. Highly recommend!

This is the best spring hotel motel that i stayed in my trip, a totally relaxing place. Well planned. Even we were late, the staff still waited for us. Thank you.

I couldn't speak Japanese but I could feel that they are treating every customer seriously. Their greetings and sincere services impressed me. There was a problem with my booking initially, not sure why because I didn't get proper explanation from the hotel and Trip.com, the hotel didn't mention anything however arranged some small surprise when they knew this is an anniversary trip. I tried to upgrade my meal with crab as my wife not quite like beef and fish, they said unavailable so I keep to the original. At the end I got crab, fish and beef that surprises me. I was later received a souvenir from the hotel when they served the dessert. The hotel is busy but I'm not seeing lots of people, may be all of them staying at their rooms. The experience for me was exceptional when I woke up at 6am witness the beautiful sunrise right outside the huge window, and saw an eagle passing by my camera when trying to capture that moment. Later on when I take the free shuttle bus ride to the nearby train station, I saw an eagle again came down and climbed up outside the station. Not sure it means anything, but definitely this is a very spiritual journey for me.

My partner and I thorougly enjoyed our stay at Biwako Hotel. All rooms face the beautiful Lake Biwako and the view was perfect. We even caught a snowfall on one of our mornings here. The staff was great and always friendly even when there was a slight language barrier. We tried their breakfast as well which was really good. Highly recommend renting their electric bikes and cycling around the lake during sunset. And also going for the Lake Biwako Cruise! The hotel onsen is wonderful as well, we will definitely be back

Perkhidmatan ini sangat baik dan beberapa kakitangan boleh bercakap Kantonis. Apabila anda melihat motosikal jahat saya, anda segera pergi dan memberitahu saya bahawa saya tahu di mana untuk meletakkannya. Makanan ini lazat Saya mempunyai bilik mandi peribadi di dalam bilik saya, jadi saya tidak pergi ke tempat mandi besar Bukan dekat dengan Jr. Menyusahkan kalau bukan kereta sampah. Tetapi terdapat banyak makanan liar berhampiran trak sanga 🤭

Spacious room with all necessary amenities. Very friendly staff with professional service. Both breakfast and dinner are perfect. The outdoor onsen is perfect.

It was a great stay at this ryokan! The hotel is able to arrange a car to fetch you from the JR station. You can call them using a dedicated phone at the station which is used to contact the different ryokans. The car arrived in 10mins or so. The ride to the ryokan was also less than 10mins. The hotel also fetched us to the station on the last day of our stay. The ryokan itself is homely and cozy. We were greeted by an english speaking staff who introduced us to the amenities of the ryokan. There was also a nice welcome tea and matcha chocolate. Our bags were brought to our room as well during this time. The room is spacious and cozy. The hotel prepared 2 welcome biscuits in the room which was a nice personal touch. The room has a nice living room and a great view of Lake Biwa. Recommend to catch the sunrise over the lake! There are 2 normal beds as well as futon beds (need to set up yourself). Both are comfortable. The hotel also prepared pretty yukata for both female and male guests which you can wear during the stay. There are 4 different designs for ladies, and one design for the guys. You can request for different size if the one in the room doesn’t fit you. There is also a full length mirror and a mini dressing area at the side of the living room. It was fun dressing up in the yukata! The toilet, basin, shower and hot tub areas are all separate. The toilet is a little small, but the basin and mirror area is very spacious. The shower area is quite small as well and the shower head is rather low so you need to hold the shower head if you wish to wash up while standing. There is a small stool given for you to sit down though. The hot tub area is semi-outdoor and you can see Lake Biwa. But it is quite small (only good for one person). It was too cold so we didn’t use the hot tub. Instead, we booked the private onsen for 50mins. The private onsen has a private toilet and dressing area which is equipped with hairdryer, body lotion etc. There is a water dispenser as well if you need to hydrate yourself. The onsen area has a washing area, and the hot tub area is spacious for 2 person. There are privacy screens around the onsen area but there is a small gap to let in cold air for ventilation. Wish there is a good view from the private onsen but it was still enjoyable! Dinner and breakfast was Kaiseki style, and the meals were one of the highlights for my husband and I. We really enjoyed the courses which are clean tasting yet wholesome, fresh and flavourful. It was such a sumptuous treat! The ryokan also has a souvenir shop if you wish to buy anything back. Overall, my husband and I really enjoyed the stay here and we agreed this was one of the main highlights of our 12 days trip in Japan. Highly recommend!

Clerks are all very nice, and they have shuttle buses to the JR station. However, foreign tourists with tattoos should note that they cannot use public bathroom, but they will still be charged the service fee of it.

非常喜歡，不比湯元館差，而且價格不錯，廚師長料理水平很高，就是裝修有點老氣，感覺像日劇，温泉袍子比湯元館好看，晚飯無敵好吃！和牛！香菇飯！壽喜鍋！吃的撐死！但是早飯不太好吃，醬瓜和國內一個味道，我以為遠離上海就吃不到了，結果一口就是家裡的醬瓜醬蘿蔔，但是拍照很出片！各種色彩都有，就是味道被家鄉上海的小籠和小餛飩還有煎餅果子秒殺了。湯元館的温泉很舒服！就是有個歐巴桑早上一直進來打掃温泉！把我嚇得顧前不顧後，真是太尷尬了！

온천을 할 수 있다. 호텔 자체는 오래되었지만 조식도 맛있고 좋다. 특히 인근의 히에이잔의 엔라꾸지는 정말 좋은 곳이다. 다시 한 번 더 가보고 싶은 곳이다.

Рядом с озером и прекрасной набережной. Красивый номер в японском стиле, жаль туалет отдельно на этаже.

Very nice. The owner is very nice and helpful. He is able to speak English. Moreover, the private Onsen room is really impressive. Hope I can go next time.

Pros - Astonishing view - I had both dinner and breakfast in the hotel and both are delicious - Staffs are dedicated to serve - so despite the language the overall experience is still very enjoyable Cons - It surprised me how little English the staff can speak, especially in the restaurant (I don't normally complain about this in Japan but this is a Marriott...) - The shuttle bus service is a bit off... Last bus from station to hotel is before 19:00 and the information is so hard to find

這次是來長濱悠閒度假5天.發現選擇住宿於此真是一次正確的決定. 1.地理位置就在琵琶湖邊，晨昏透過房間窗戶看到的是一望無際、美麗的湖畔風光.顿覺心曠神怡.身心舒暢. 2.下午15:00~18:00提供下午茶時光.就在一樓大廳.四面都是透明的大落地窗.坐在這裡，輕鬆的喝著咖啡或茶，配上各式新鮮的堅果或小餅乾點心.眼光所及之處是窗外整片的公園綠地及湖濱美景，人生夫復何求. 3.溫泉公共大浴場因國情及個人習慣因素，雖未使用.但有入內參觀，感覺整體設計及氛圍都能讓人徹底放鬆.值得一試. 4.房間面積較一般市區旅館寛敞許多，早餐內容也十分豐富.整體住宿感覺就是cp值超高.雖成立已有一段時間.外觀也並不新颖現代，但維護保養看的出有十分用心，各項服務也都十分到位.地處琵琶湖濱，但離長濱市區並不遠，走路僅10~15分鐘即可到達長濱駅.但飯店然有提供接駁車服務住宿旅客往返飯店及長濱駅.無論去長濱周邊任何景點都十分方便. 總之，這是一次十分令人滿意的住宿體驗.

The hotel is convenient for visiting Mt. Ibuki and the restaurant, shopping mall and 7-11 are just minutes away. The breakfast is nice and delicious. However, quite a few families with kids will stay here over the weekend. It is better that the hotel management separate those noisy customers from regular customers who require quite environment.

景觀一流，有露台和私人戶外風呂。房間很大，有按摩椅和望遠鏡，可以看外面的水鳥。餐點美味，服務人員能講英語。

We hadden dit hotel gekozen om een complete japanse ervaring te hebben. Dat is gelukt. Wij hadden een traditionele japans ingerichte kamer met tatami. In de middag werd op de kamer thee geserveerd, tijdens het diner werd de kamer ingericht met ‘futons’ om op te slapen. Verder was de kamer van alle westerse gemakken voorzien. Een eigen ‘ofuro’ buiten op het balkon was heerlijk om bij te komen van de inspanningen van de dag. Heerlijk uitgebreid japans ontbijt en ‘kaiseki’ diner. Zeer hulpvaardige en persoonlijke bediening met advies over wat te bezoeken. De plaats Nagahama heeft een leuke binnenstad en de boottocht over lake Biwa naar het eilandje Chikubushima is een aanrader. We werden door het hotel naar de haven gebracht. Dit hotel was voor ons een fantastische ervaring