Hotel berhampiran Aberus Complex | Bole Dembel | አበሩስ ህንጻ | ቦሌ ደምበል di Addis Ababa

This is about 5 minutes' drive from Bole airport. The hotel is a good sized, well equipped hotel with a nice breakfast for your day. We did need a few things from the staff like the location of a late night pharmacy and they called around and got us the information and directions we needed to help us out. That was huge! The location is amid downtown's restaurants, shops, malls, and more. Even a Burger King a block away. English speaking was perfect! The room was very well appointed with waters, amenities and a really good bathroom.

The place is ok for a night or two, especially if you are on a layover. It's conveniently located in Bole close to the airport and to some restaurants and bars. Complementary airport shuttle 24/7. Breakfast is available but limited. The rooms are ok. They are clean but desperately need renovation. In my room, the floor was full of scratches and the color was coming off, the furniture was old and partly broken, the curtains had holes, bedsheets and towels were almost falling apart. Still, for a night it was ok if you don't have high expectations and cleanliness matters more to you. What I didn't like was that I booked a suite room (Genius upgrade from booking.com) but upon my arrival I was given a standard room. The reception didn't inform me about that, I just noticed when I entered the room. When I asked about it, they told me that the room was not available because someone had Covid and couldn't check out. However, the hotel has several suite rooms (and when I checked the night before for a friend, there were still suites bookable). So it seems they just didn't want to give me the room upgrade... I also asked them before my arrival to check about an event that was supposed to happen in a nearby hotel the night of my arrival, but they never did.

This is my second time staying at Ramada but It is my first time at the breakfast buffet on the first floor. When I entranced the breakfast buffet this morning. A gentleman named “Besufkad” greeted me with the biggest smile you have ever seen in Addis Ababa. After I sat down I went to the coffee counter to request for a cup of cappuccino. I remembered that the same gentleman was doing his paperwork. He immediately acknowledged me and promise me a good cup of coffee. 2 minutes later, Besufkad came with the personalized cup of coffee with my name written on the milk froth! He might have know from the restaurant guest list when I mentioned my room number at the beginning for the cheque! Oh well, the breakfast choices were nice and the omelette with chili was my thing! I was in the buffet roughly for an hour or so. I have noticed how awesome Besufkad was to the other guests. He was very helpful and always have his big smile on his face throughout the hours. What a great hospitality and genuine service he provides for his guests. Besufkad, Thank you very much for a great experience staying at this Ramada! You actually made my day :)

Hello Hayat Regency Management, Overall, my experience was excellent, although I was unable to extend my stay and had to switch to a different hotel. Firstly, I'd like to commend the cleanliness of the rooms and the hotel in general. The service provided, both at the restaurant and reception, was exceptional. Additionally, your internet service is among the best in town, which, as a Google Engineer, I can attest to. However, I must address an issue regarding the parking entry, which was quite challenging. Despite the availability of ample parking spaces, the entry point was poorly designed, making it difficult to maneuver in and out. I even sought assistance but unfortunately couldn't find any. I hope this issue can be addressed. Furthermore, there seems to be a communication gap regarding the parking, as those directing customers to the lot should clarify whether it's manageable for new arrivals. It was disappointing to be guided to the parking lot by someone representing Hayat Regency, only to find it inaccessible. Thank you for considering this feedback, and I hope it contributes to enhancing the overall experience for future guests.

Saya tinggal di sini selama hampir sebulan. Pengalaman minggu pertama adalah malang kerana saya terpaksa melakukan kuarantin selama 7 hari dan bilik tidak selesa. Ia tidak sebersih mungkin sama sekali. Tingkap itu tidak mempunyai cahaya yang menjadikannya sangat sukar untuk bekerja dalam talian, terutamanya apabila anda mengadakan mesyuarat dan mesyuarat video harian. Bilik itu sangat sangat sejuk dan tiada pemanas. Beberapa lampu juga tidak berfungsi, kilat boleh dipertingkatkan. Ini menjejaskan kerja saya Pembinaan bertentangan dengan tingkap agak menyeramkan kerana ia mencuri semua cahaya semula jadi dan ia kelihatan agak menakutkan. Pada minggu pertama, saya diberitahu maklumat yang berbeza oleh kakitangan yang berbeza yang mengelirukan. Malangnya keputusan COVID saya lewat, yang menyebabkan saya terpaksa melanjutkan penginapan saya untuk dua hari akan datang. Walau bagaimanapun kakitangan memohon maaf dan pengurus secara peribadi menghubungi saya beberapa kali. Selepas kuarantin, saya telah dipindahkan ke bilik yang lebih baik dan bersih, yang membolehkan saya bekerja dalam talian dengan cahaya semula jadi yang baik dan kemudahan di dalam bilik. Secara keseluruhan kakitangannya ramah, saya dapat melihat chef memasak dengan langkah-langkah kebersihan dan semua orang mengamalkan kebersihan makanan, mencuci tangan dll. Cadangan : Saya meminta seseorang menelefon saya pada tengah malam dalam 7 hari pertama saya untuk mengatakan bahawa dobi sudah siap. Saya terkejut kerana masa tidak boleh diterima untuk memanggil tetamu pada masa itu. Mungkin latihan yang lebih baik perlu disediakan. Pernah saya ingin minum di restoran/bar dan pelayan memberitahu saya perlu minum di dalam bilik saya. Kemudian saya melihat orang lain minum di bar. Mereka harus berkomunikasi antara satu sama lain atau dengan pengurus untuk melihat perkara yang dibenarkan atau tidak. Kakitangan harus lebih banyak berkomunikasi antara satu sama lain untuk pemahaman yang lebih baik supaya mereka boleh memberitahu pelanggan perkara yang sama dan tidak berbeza. Kakitangan harus faham bahawa kadang-kadang Jika pelanggan berasa tertekan, anda perlu mengakuinya dan tidak memberi alasan. Mungkin kerana COVID, kemudahan hotel yang lain telah ditutup kerana saya diberitahu bar di tingkat 9 ditutup, tiada spa, kedai barang kemas dan cenderahati ditutup, gim tidak boleh diakses. Lokasi di lokasi yang sempurna di Bole, berhampiran dengan restoran dan kafe. Terdapat kafe Infiniti betul-betul di sebelah hotel yang hebat. Secara keseluruhan, saya rasa kakitangannya ramah dan membantu dan cuba membantu apabila mereka boleh. Beberapa kakitangan adalah lebih baik dan benar-benar meyakinkan seperti seorang kakitangan di meja depan yang membantu saya menukar ke bilik baru dan mengarahkan saya ke pusat membeli-belah Edna dan membantu dengan pengangkutan dan lain-lain. Beberapa kakitangan menunggu sangat ramah dan selalu bertanya bagaimana Saya dan bagaimana hari saya yang manis dan baik. Hotel ini selamat dan terjamin dengan langkah keselamatan. Pengurus juga mendaftar masuk beberapa kali dan menghantar saya secara peribadi ke lapangan terbang yang meyakinkan dan baik kepadanya. Saya berharap untuk kembali tidak lama lagi dan saya akan tinggal di sini lagi apabila saya kembali ke Addis.

High quality hotel, Very clean, well designed and comfortable rooms. Really enjoyed my stay, The people working at the hotel are extremely lovely and careful with they guests! Sara and Hiwot at the Bar made my stay flawless. They were friendly staff also special thanks to hotel manager for his great incredibly help whenever i ask about visit places in addis abeba, The owner and the staff are very friendly, I will definitely come back in this hotel, Everything was great! I would recommend this hotel to anyone who wants to vacation in Addis Abeba.

It wouldn't be better not staying in a hotel like Cassiopeia! It is a hotel that is most friendly ,having a great staff and most welcomed environment. What makes me so happy is the meal service and the kitchen staff. I think Thier leader understood the essence of paying attention to this area as he is being available all around the clock. The live omelette, scrambled eggs service is outstanding with quick and tasty. Thank you team Cassiopeia!

Made to feel welcome by the helpful reception staff. Rooms and beds were very comfortable and plenty of hot water and tea making facilities in the rooms. Do take earplugs if you are a light sleeper as local dogs do bark during the night. Good variety of food for breakfast and the omelettes were great. Evening meal service was slow as short of staff, although we were informed as we went in for dinner. The food was ok but not brilliant. We didn't use the spa or gym but they did look good. Overall, a good stay in Addis Ababa and very close to the airport.

I had a great stay at the Radisson! Abraham M in the business center was incredibly helpful with some last minute printing needs we had for our conference and was very kind and helpful with our requests! Eyob in technical services was also very helpful to our team, helping with any technical needs we had that came up during the week. Both of these staff helped improve the stay and the conference!

My experience here was really unexpected. The concierge Jemaldin was helpful in making all the arrangements and even accommodating request to change money to pay to the tour company who credit card machine was not working. House keeping kept the rooms clean with loads of water and attentive to request to change flower etc., They do all the hardwork with a smile and I did not forget that. When I went for breakfast and said I had allergies the chef @ Summerfields immediately took action and ensured that I had special food for my breakfast. The group I appreciated the most were the chef and staff at Shaheen. They made me feel so at home even though I was dining alone every night. They serve the best food and are always smiling. They were professional and engaged with the customer ensuring that the food was upto expectations. I am very grateful to them and will always remember them as they went all out to ensure that I was not unattended. In all my travels I never had anyone do this to me. On my last night at the hotel once I have finished my meal and ask for the bill, they were so cute and ask me to sit down instead of walking to the front. Then they switched off the lights and there came out a cake saying “Bon Voyage”. I felt so touched and I would like the management of the hotel to acknowledge their extra efforts and beyond my expectations customer services. Well done people Keep up the good work.