Hotel berhampiran Market Plaza One Stop Shopping Centre, Adelaide

I have stayed at this hotel a number of times and have thoroughly enjoyed all my previous stays but on my most recent stay I found that standards had severely declined in multiple respects. Upon arrival there were no staff at the driveway to assist to unload the luggage as there are usually. Upon entering the hotel lobby, I found all reception desks unattended. After waiting a few minutes, a staff eventually arrived. As an Accor platinum member, I have always been upgraded to a suite at this hotel on all my previous stays. I asked about the availability of a suite upgrade for this stay but was informed by the staff that there were none available. I accepted that because I understand that upgrades are subject to availability. However, when I checked the availability of suites for my stay dates immediately after check-in, I found that there were multiple suites available. So the staff had lied to me. I discussed the matter with Heath Varcoe, the Guest Experience Manager. Heath said that upgrades for Accor platinum members were only to the next room category and also dependent on factors other than availability, without elaborating on what those other factors were. I feel that as an Accor platinum member who has stayed at this hotel on numerous occasions, the hotel should do their best to offer a suite upgrade if possible, as they have on all my previous stays. I asked Heath if I could get the contact details of a staff in the reservations team so I could check with them when planning future stays regarding the likelihood of a suite upgrade being available. Heath said he would check and get back to me before I checked out, but I have never heard from him, despite asking the staff on check out to follow up with Heath. It has now been a few months. I was assigned to a small room which had an awkward ‘open plan’ design with a bathtub placed awkwardly in the middle of the room. The sliding door to the bathroom was difficult to open and close and did not actually afford much privacy as you could still hear everything going on in the bathroom when it was closed. Also, it seems the hotel has replaced the Dyson hairdryers with el-cheapo brand ones which look like they are from a $2 store. They do not fit with the image of Sofitel as a luxury hotel. There was also no portable speaker in the room as there usually is. At the breakfast buffet at Garçon Bleu I found that there were no chicken sausages as there had been on all my previous stays, only pork ones. Because I do not eat pork, I raised this with the staff and was informed that they had run out but they would have them the next day. But the next day when I went back there were still no chicken sausages. So I decided to visit Club Millesime for breakfast instead, and strangely found that they did actually have chicken sausages there. But they were not the full-size ones that were available previously, rather, they were small, cocktail-size ones. I hope they bring the full-size ones back, because

I would highly recommend this place to anyone wanting to be close to the city and without too much noise. The queen room I had was fabulous! The shower and bathroom products were particularly divine. The breakfast facilities are wonderful too!! I would stay here again 🤩

The location of the hotel is fantastic- right across the road from Adelaide Railway Station and about 10 min walk from Rundle Mall. This was perfect for me because I visited Adelaide to watch a show at the Festival Theatre. The staff were very helpful when I left my wallet at home and didn’t have ID but still completed my check in with a passport scan I had on my phone. 24 hour check in is very helpful if you are checking in late or arriving early. However, the interior is a bit dated (cracks on ceiling, some residue next to the sink) and some of the furnishings feel a bit cheap (eg fan and kettle look like they’re from Kmart or another department store). If you’re happy with the basics then this is a great choice for a one night stay.

We are still waiting for a call back with regards to a lost white soft toy which housekeeping has mistakenly removed while changing the beddings. That soft toy has sentimental values to my son and it’s traveled everywhere with him. We have been told we’ll receive a call and it will be posted back but no news yet. It has been 3 weeks since we left.

Ibis Adelaide was a great location that was central to shops, groceries, transit, restaurants and cool sites. The hotel was clean and tidy. The room was bright. The air conditioning/heating feature was pleasant. Having a big screen tv in the room was nice for relaxing after a long day of site seeing. I will be sure to stay at Ibis hotels for my future travels

Lovely hotel. Great location near river and festival precinct. Club lounge provided great breakfast options and evening canapes and drink selection were very generous ( enough to replace dinner on at least one occasion).

Lovely, clean apartment, excellent location for walking around Adelaide CBD. I stayed here for 4 nights with my partner and 4 year old, we had a 2 bedroom apartment. Excellent value. The apartment was very clean, has a kitchen containing most things you would need, although we didn't actually cook any meals, just used plates etc for serving take away, so can't comment on the cooking equipment. Full size fridge, plus a dishwasher, washing machine and dryer, and hair dryer meant the apartment was very well equipped overall. The Tv is a smart TV so we could use abc kids for our 4 year old and presumably you could log in to your own streaming services. The only thing to take note of is that the desk is only manned during business hours and there is no check in option after 9pm, I didn't realise this (my fault for not checking), so we had to book a cheap hotel near the airport for our first night as we flew in after 10pm. We checked in around 9am the next day. It's a short walk to Rundle Mall so you have lots of eating and shopping very close by. Parking available in secure carpark $25 per night, but do make sure you book ahead as there are limited spaces.

The attention to detail was shown from when were greeted when we got out of the car and taken to reception.The location of the hotel was convenient to get to our business calls as well as walking distance to shops and restaurants.My only disappointment was the club access which l felt was not up to the Pullman standards we have experienced at other Pullman hotels. I would still recommend this hotel when staying in Adelaide.

Stayed here for the Easter long weekend, to say the least it was an amazing stay. Great location and awesome service.

The Stay at crown plaza was one of the most amazing experience that we had after a long time , Me and my family stayed in the hotel at the Christmas time , there were activities for kids and the staff was very friendly and helpful throughout the stay , the food and drinks were amazing and the shops in walking distance if you like to do shopping. Highly recommend the crown plaza hotel for your next stay 😀😀👍🏼👍🏼⭐️⭐️⭐️⭐️⭐️