Hotel Adelaide dengan Kolam Renang

We stayed here last night as we were going to The 10cc concert. Arrival was swift and easy and the room was already available. Our room was a junior suite facing North Terrace, it was clean and quiet. We enjoyed 2 complimentary drinks from the bar. They have refurbished the hotel but I think the bar looks a touch bland and not welcoming. I would have thought that there would have been sanitiser available on all levels by the lifts and in the room also. The shampoo, soap etc no longer comes as individual packs but huge bottles and being still in Covid times I thought this a bit off putting. Breakfast was ok nothing special and luckily we had ours included or it would have cost us $42.00 per person and it was not worth that much. The pre-made pancakes were freezing cold. There was a good range of cereals and the fruit plates were nice but had defrosted and tinned fruit also. I found all the supposedly hot foods not hot but cool venturing on cold and they need to do something about the baked beans as they were nasty. We had a slight hiccup on leaving as we were almost charged for two glasses of red wine which we quickly told the receptionist we never had. She amended that quickly so all good.

Very professional staff with a great product. I had no issues with anything. My room was well equipped, spacious and more important clean. As I travel on business I like a cup of tea in my room. Couldn’t find any teabags even though there was milk in the fridge. I would have appreciated a cold bottle of water supplied in the fridge.

Book luxury room, it is new upgraded I think. Managed well, sad thing they don’t have their own parking, they can park for you 55$ or on your own 25$ per night, parking is 5 minutes walking. 24 hrs gym, and it is really good, full new equipments for all kinds.

After a disastrous meal the night before my wife and I decided to eat in house at the Pullman Hotel restaurant, SALT. The table service was excellent and we were both well respected as customers. Food quality was magnificent. I had a Braised Beef Short Rib that was perfectly cooked and my wife had the prawns. The prawns were bursting with flavour and they were cooked perfectly. Well done to the crew at SALT.

It was a wonderful experience at Stamford Plaza - the hotel's close proximity to various hotspots in the city as well as ease of public transport access ensured a fun-filled weekend in Adelaide city. The room was equipped with all the required amenities, and the hotel staff was kind and courteous with any additional needs. There is scope for improvement in the room infrastructure to bring it up-to-date to its current pricing standards. An overall amazing experience, and would recommend to anybody looking for a great stay in the city!

I have stayed at this hotel a number of times and have thoroughly enjoyed all my previous stays but on my most recent stay I found that standards had severely declined in multiple respects. Upon arrival there were no staff at the driveway to assist to unload the luggage as there are usually. Upon entering the hotel lobby, I found all reception desks unattended. After waiting a few minutes, a staff eventually arrived. As an Accor platinum member, I have always been upgraded to a suite at this hotel on all my previous stays. I asked about the availability of a suite upgrade for this stay but was informed by the staff that there were none available. I accepted that because I understand that upgrades are subject to availability. However, when I checked the availability of suites for my stay dates immediately after check-in, I found that there were multiple suites available. So the staff had lied to me. I discussed the matter with Heath Varcoe, the Guest Experience Manager. Heath said that upgrades for Accor platinum members were only to the next room category and also dependent on factors other than availability, without elaborating on what those other factors were. I feel that as an Accor platinum member who has stayed at this hotel on numerous occasions, the hotel should do their best to offer a suite upgrade if possible, as they have on all my previous stays. I asked Heath if I could get the contact details of a staff in the reservations team so I could check with them when planning future stays regarding the likelihood of a suite upgrade being available. Heath said he would check and get back to me before I checked out, but I have never heard from him, despite asking the staff on check out to follow up with Heath. It has now been a few months. I was assigned to a small room which had an awkward ‘open plan’ design with a bathtub placed awkwardly in the middle of the room. The sliding door to the bathroom was difficult to open and close and did not actually afford much privacy as you could still hear everything going on in the bathroom when it was closed. Also, it seems the hotel has replaced the Dyson hairdryers with el-cheapo brand ones which look like they are from a $2 store. They do not fit with the image of Sofitel as a luxury hotel. There was also no portable speaker in the room as there usually is. At the breakfast buffet at Garçon Bleu I found that there were no chicken sausages as there had been on all my previous stays, only pork ones. Because I do not eat pork, I raised this with the staff and was informed that they had run out but they would have them the next day. But the next day when I went back there were still no chicken sausages. So I decided to visit Club Millesime for breakfast instead, and strangely found that they did actually have chicken sausages there. But they were not the full-size ones that were available previously, rather, they were small, cocktail-size ones. I hope they bring the full-size ones back, because

Overall, thanks to the death of a thousand cuts I can't give this place the rating of 4 it could easily achieve. When I'm on a 3-day break in another city I don't want to waste my time on irritating minor issues. However, another person might get an apartment with no issues and be very happy staying here. But I have to ask, does 'un-serviced' lead to 'inadequately' maintained? Pros -Very good price booked directly with Oaks as part of a Black Friday promotion. -Able to check into an apartment, even though we arrived very early. (We would have been happy to have our luggage stored if none was available.) -Most staff resolved our issues promptly. -Good facilities for an apartment (however note my later comments). -Reasonably convenient city location. -Pool, spa, and sauna available in neighbouring apartment tower (extra towels for use at the pool were provided when requested). Cons -Very noisy broken air conditioning in the first apartment (1407 The Gallery) which caused a headache within minutes. With temperatures in the 30s, no air conditioning wasn't OK. As no technician was available to fix it, we were offered a transfer to another apartment on the same level (1415 The Gallery). -We had already unpacked and had to transfer ourselves from 1407 to 1415, where we discovered it had: - no clothes hangers - no luggage rack - no clothes airer - no water jug So we kept those from 1407 that we had already used. -After dinner, we discovered there were no plugs in any of the sinks (kitchen, laundry, or bathroom) and no dishwashing liquid. We asked at reception and were told someone would bring them up to the room, but nothing arrived that night. -We used the dishwasher instead. However, the soap holder in the dishwasher did not open to release the powder, so the dishes were not cleaned properly and had to be rewashed. (The next morning we asked reception again and received a sink plug and dishwashing liquid immediately.) -At night we found the vertical blinds did not close properly. -The bedroom in the 1 bedroom apartment is a 'box' within the apartment. It gets stuffy because it does not have a fan, separate air con, or any windows to the outside. We had to leave the air conditioning on high overnight to overcome this. It was too noisy and warm to leave the apartment windows open overnight. -The quilt on the bedding had a very unpleasant stain. We asked and it was replaced. We remade the bed ourselves. -The toilet seat is plastic and the screw/plug easily becomes unattached when using the toilet. -The bathroom fittings are worn. -The kitchen has pots and pans and kitchen utensils, but no microwave containers or convection ovenware. All crockery & cutlery was supplied in sets of 4, except it had only 2 bowls. -We couldn't connect to the Wi-Fi. Initially, reception said we must not be signing in properly. Luckily another staff member was prepared to check the details and discovered it was not registered in the last name used in our

Love the hotel very much. Very good for business. Just music in the lobby is too noisy and it is not easy to find a quiet table for conference

at the center of North Terrace, the location of the hotel is very convenient. It takes 15m from airport by vehicle and only 5m to tram and trail station on foot. equipments in the room are fully prepared and easy to use. the only cons is thin wall of washroom, which causes a little noise when someone is using the toilet.

The hotel is clean, well presented and the staff are lovely. Had a lovely night in a perfect location.