Pengguna Tetamu
31 Januari 2023
While the staff were pleasant and nice, the rooms themselves were filthy and not functional. The shower hot water did not work in my room nor my friends room which we would overlook if the rooms themselves were livable. Our room specifically was covered in bugs - on the ceilings, crawling on the floors, and all over our beds. When we asked if we could be moved to a different room (that was clean), we were not granted that request and instead a man with bug spray came to kill the bugs. So instead we had dead bugs that fell all over our items (which he did stay to clean without us asking, so we appreciate that), and afterwards you weren’t able to breathe in the room because of the chemicals. I understand that given the location of where we are (directly near Machu Picchu) that hotels will not be 5 star luxury stays like what we would find in the states, but I do feel like if these are the conditions the hotels are in there should at least be nets, screens on windows/doors, etc in order to attempt to try and prevent these types of things.
Terjemah