Pengguna Tetamu
8 Jun 2024
Terrible Service and Discrimination - Do Not Stay Here at Any Cost, Especially if You're a Foreigner Because They Will Judge You by Your Looks! My stay at this hotel was terrible. As a Lebanese tourist, I expected good service, but I faced discrimination and neglect the entire time. 1. Discrimination: The staff treated us very badly and unfairly. They were rude and seemed to judge us for no reason. 2. Food Poisoning: My cousin got very sick after eating the food from the hotel. The staff did not care at all and did not offer any help, which is unacceptable. 3. No Help: When we asked for help with my cousin's sickness, the staff ignored us and showed no sympathy. 4. Bad Check-out: When we tried to check out, we had to wait 4 hours to speak to a manager about our problems. In the end, they dismissed us and did nothing to solve our issues. The staff at this hotel is rude and unprofessional. They don't respect their guests at all. We experienced a lot of stress!! Avoid this hotel at all costs! Our experience was awful from beginning to end.
Terjemah