Le Pigonnet - Esprit de France

Nice Hotel situated in a beautiful garden . Walking distance to the city centre . Nice and clean room . Although a renovation was in process , the staff made the best not to be annoying . Better choose a room overlooking the gardens . Spend some time in the bar of the garden is a must .

We loved our expereince at Le Pigonnet. We had a gathering of 30 people and the entire staff was lovely and very helpful with all aspects of our needs from transportation to shopping recommendations. The rooms and beds are comfortable, the garden is incredible. The food is delicious.

Le Pigonnet is a charming luxurious hotel currently going through an extensive and expensive refurbishment which in our opinion the excellent management and staff are handling with aplomb and refurb rarely bothering guests . We stayed for 10 nights and thoroughly enjoyed our stay and will definitely be back . The bar staff / outside restaurant deserve particular mention . Can’t wait to go back .

Just loved staying here, very civilised and relaxing. Staff were great and the food wonderful. Nice location for walking into town and the pool was just right for the warm days. Aix was great to explore with the lovely markets and a real mix of places to eat. Really looking forward to coming back.

A wonderful stop on our Olympic journey to parts of France. Nice and helpful staff, with great recommendations for sightseeing and meals. The hotel gardens and pool are beautiful and made us feel like we were in a special place. Breakfast in the garden was a great way to start the day. Easy walk to Aix center. All that plus a comfortable room made for a special stay. Highly recommended.

We stayed for three nights. Overall, we don’t feel that Le Pigonnet should currently be open. It is our impression that the staff agree. The hotel is currently communicating to guests that the late arrival of building materials accounts for the extent of current building works. We find this hard to believe- months after re-opening, the ongoing works are very extensive. The hotel seems many many months away from finishing building works as of July 2024. Esprit de France is a large hospitality company, and this hotel is one of their flagship properties. We feel they are showing disregard for their guests (and employees) by remaining open. We feel this decision was likely made by a corporate entity with little empathy for the guests, or employees. I want to paint a picture of the state of the hotel: - The main hotel building and restaurant are empty shells- there is literally no floor, plumbing, or electricity. There are no windows or doors (though these were being installed in front of breakfasting guests during our stay) - There is nowhere indoors for breakfast. When we enquired where breakfast would be moved if it rained during service (and it did, though only lightly), we were met with a shrug. We imagine it is the same for lunch and dinner. - There are no indoor spaces/lounges/bar areas for anyone arriving early prior to check-in or for someone who simply wants to sit - The hotel “office/reception” has a single toilet and vanity for staff and guests - To hide the building works the hotel has invested in what would be tens of thousands of dollars of potted plants. They are still in plastic tubs, and blow over in inclement weather (literally onto guests during our first breakfast). Some have died and not been moved. - During outdoor breakfast service, there were multiple tradespeople visible literally feet from guests. There was drilling and hammering. This was on a Saturday and Sunday (after being told no building works would take place on the weekend). Breakfast was (in spite of earnest staff) such a comedy that we were entertained. - Guest Wifi regularly drops out entirely (why renovation would effect this is a mystery) We were initially accommodated in a room in a separate villa from the main hotel. This was thehe worst rooms we have ever stayed in (arriving at 1am we felt unable to complain to the pleasant night porter). We could hear when the person staying in the room above us was going to the toilet. This was not only because every shoeless footstep was clearly audible, but also because the unclad drainage pipe ran straight through our dressing room. Every drop of liquid from the room above could be heard tinkling through the pipes. The floor was so dusty that our feet were brown from stepping to the toilet. The bath and shower area stank (and there was no toilet in this space). This space, which does not seem to be under renovation (comical really given the rest of the property is) should be closed. Thank goodness the hotel