Hotel berhampiran Maison de Lavande - Terre Ugo, Aix-en-Provence

Convenable pour un voyage d'affaire

Esperienza tutto sommato molto positiva. Albergo pulito, accogliente e con un bel parcheggio intorno (anche se al mio arrivo più della metà era occupato dalle forze dell’ordine). Un po’ fuori se si vuole andare in centro ad Aix, però nel complesso lo consiglio. Camera pulita, piccolina per due ma per una persona era sufficiente, bagno minuscolo e veramente sacrificato. Doccia ampia senza tende né chiusura, ovviamente manca il bidet, però manca anche un asciugacapelli che in una struttura così avrei preferito ci fosse. Sulla colazione non posso giudicare perché ho preferito andar in una pasticceria a 5 minuti a piedi, che alla fine costa meno e sicuramente offre maggior scelta. Zona tranquilla senza tanti rumori nella notte.

We spent four nights at Hotel du Globe in September 2021. The rooms are great, breakfast had many choices and at the end of the day, their rooftop terrace is beautiful and relaxing. The main old town Aix is just across the street. The location couldn't have been better. We will stay there again.

I would anticipate that I am a platinum Accor hotel member , so by definition I had the pleasure to see hundreds of novotel in the word . Positive : -good breakfast and wonderful location in the garden . -open and common space quite clean and welcoming . Negative : -moquette in the room is more than obsolete , very dirt and with a really bad smelt . -most of the staff people are not speaking English at all , both during breakfast than at the bar . It has been hard even to have a bottle of water ….this is really not acceptable . Please consider these comments as an incentive to do better . Hotel is nice and few improvements are really needed . This is a Novotel below the standard .

The poor judgment is mainly given by the following factors. Failure to clean the room daily, as written in the voucher: in the Hotel formula (1-4 nights) it says Daily cleaning. Which, in my country, means clean the room every day. Despite my requests to the reception staff, already on the second day, no one came to clean the room, nor to carry out the garbage. On the third day the manager (I think she was) told me that cleaning was not included and that the voucher was wrong! only after the third night, the day before checkout, a lady came to bring towels and toilet paper. Stop. Upon arrival in the bathroom there was half a roll of toilet paper, half a bottle of soap and that's it! i had to ask for toilet paper at reception. In the end I asked the manager why the towels hadn't been changed also in the first 3 days, she gave me confused answers, apologizing. Another thing: on the second day I reported that a shutter was broken, it did not lower; I have said it several times, no one came to fix it. We slept with the light coming into the room at 5am. Finally, the cleanliness of the room was definitely lacking (I have pictures). Dust everywhere, parts of the furniture that hadn't been cleaned in months. What bothered me the most is having approximate and inconclusive answers from the staff. Nobody really went out of their way to give us what we paid for: a clean and efficient room.

L hôtel est très beau et bien entretenu.Lhotel est a proximité du centre mais il faut compter 11 min de la gare routière et 15 min du centre ville à pied . La piscine est belle mais fraîche. Le point négatif serait le manque de canal +. Aussi,en partant on m'a demandé de régler la chambre alors que j'avais déjà payé avec trip.Sinon c'était très bien.

Parfait pour une ou deux nuits à Aix. Chambre impeccable, bien équipée, spacieuse. Service très bien. Petit bémol pour la literie un petit peu molle pour nous.