Pengguna Tetamu
11 Jun 2024
Just spent 2 weeks here and giving my honest opinion. First off, The hotel is classed as a 4* this is true in terms of the resort itself. The hotel is spotless, good variety of food although quite repetitive. Indoor pool was good, the louder "party" pool is good for a few drinks and taking in the entertainment from the excellent animation team. The quiet pool was perfect for the first week great place for a swim and to relax and soak up the sun, the second week we were there saw it become another party pool with people using Bluetooth speakers to play music loudly, put us off returning for a few days in all honesty. What isn't 4* is the rooms, we had a "superior room" beds were comfy enough but pillows were terrible, far too large in height. We had a few issues in the room, the bathroom light switch was more or less hanging off the wall with a large gap along the top of it. The main light in the room was useless as it didn't come on unless you held the switch on the wall down, soon as you let go the light went off. We also had the bottom half of our door handle come loose and struggled to gain access to the room, that being said once reported to reception it was fixed that day. Can't fault the maids, when they done the rooms up while we were out during the day we came back to the room being spotless. I also feel like there was a real language barrier between us and reception which wasn't ideal, we found it a real challenge to get anyone to understand us most times and we were not the only ones who thought this after speaking to other guests. One other negative was the 3 guys who try and sell you excursions within the hotel, I say 3 but really it was only 1 of them who was really pushy when it came to selling the trips. We were approached by 2 of the men and we politely declined and were not bothered again. One of them was really bad, believe his name was Nabil. He was at us most days more or less pressuring us to book a trip, we told him several times we weren't interested but he just kept trying. I get that they are trying to make money but when your there for a relaxing holiday it's quite off putting. Negatives aside a final special mention to 4 absolute gents who are employed here who really made a difference to this review. 1st is Nomen in the restaurant, he worked like a Swiss watch no matter how busy the place was he was always on top of our drinks and always very welcoming and friendly, when Nomen wasn't working the service was pretty bad in terms of having to get our own cutlery and stuff from other empty tables. 2nd is Khmaise, this man might very well be the kindest happiest man I've ever met, he works so hard for everyone and I feel he goes unnoticed by a lot of guests for the work he does, he never once passed us without saying hello to us, an utter gentleman and an absolute credit to the resort. 3rd is Alexi from the animation team, the whole animation team were great but Alexi was a stand out. Sat with us a most days and had a c
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