Hotel Holiday Inn di Al Khobar

‏ ما شاء الله الفندق ما أعطيه يعني صراحة ممتاز ممتاز بالنسبة للأكل والطلبات اللي على الكافي والمكان المكان اللي فيه صراحة فندق ممتاز ي حتى يعني ديكور المطعم ديكور الاستقبال ديكور الغرف ما شاء الله يعني الفندق يستاهل اكثر واكثر واشكر لله مصعب علي الخدمه شكرااا

تجربة رائعة وفريدة خاصة من طاقم الفندق …في جميع أقسامه الاستاذة هيفاء من ادارة المناسبات والاستاذه كوثر من الاستقبال وتميم بل حتى حامل الحقائب الاستاذ طاهر شكرا لكم لجعل التجربة تبقى بالذاكرة شكرا على الاهتمام بكل التفاصيل

I recently booked 3 rooms (one for me and two for my guests) on 11th April 2024. (Room No - 350, 355 & 356). Following was our Bad experience with them. 1. We requested for Early Check-in but was denied due to the peak season & the hotel was busy (so totally understandable). However, we received only 1 room at the normal check-in time (3.00pm) and the remaining two rooms were given to us at 5.00pm (Had to wait for 2hrs in the lobby). 2. Upon receiving the remaining two rooms we noticed there was a problem in the room locks and 2 out of 3 rooms couldn't be closed. Since we had valuables we couldn't leave our room for another 1.5hrs until they sent their engineering team to fix the issue. 3. After resolving the above two issues by 6.30pm we headed to the pool and as soon as we got in we were asked to leave since it was the cut off time to close the pool. (Even though we requested the hotel manager to let the kids stay for a bit more as it was the hotel's fault that we couldn't make it to the pool early, he simply didn't care about it and we were denied that as well) 4. During Check-in I specifically requested to provide at least one roll over bed to any 1 of the 3 rooms which we booked to accommodate a kid but they didn't honor my request and it was totally ignored / failed to coordinate and their response was that they were out of roll over beds due to high occupancy. Having a few of my guests sleeping on the couch and being denied simple requests by the hotel, the hotel manager wasn't even ready to genuinely apologize. We were granted a late check-out as compensation but my guests and I personally don't believe that can make up for the hassle and disappointments we had to go through during our stay. The Good facilities are as follows; 1. Room set up, cleanliness and facilities. 2. Breakfast Buffet was good (not enough desserts though) 3. Kids Play are was nice Reason for Visit: Leisure Travel Tips: Don't book with them if you need Roll over beds for kids Pros - Amenities, Location, Room Cleanliness, Facilities Cons - Staff service - politeness, hotel manager's attitude, complaint resolving time and skills, customer satisfaction, hospitality