Pangsapuri di Al Khobar

I wanted to take a moment to recognize the exceptional service provided by Michael at the restaurant. During my recent stay at the hotel, I unfortunately became sick and came to Michael to ask for a very special drink (ginger juice). It was totally impossible since he didn’t have a juice maker. But Michael found different ways to get for me a drink that I need. I am truly touched by his thoughtfulness and kindness. It's not often that you encounter people who are willing to go the extra mile to make someone else's day a little brighter, and I feel that truly embodies the spirit of exceptional customer service. I wanted to express my sincere thanks and gratitude to Michael for his efforts, and to let you know how much I appreciate his dedication to his work. MICHAEL is a true asset to your team and a shining example of what excellent customer service should look like!!

حسن الخلق والتعامل الجيد والخدمة المميزة الترحيب طوال الإقامة ترقية الغرفة حين توفرها حسن الضبافة تقديم فواكة ضيافة وكوكيز أثناء التسجيل وتقديم المقترحات الجيدة لكل مشكلة والسؤال الدائم عن الإقامة وعن أي تقصير واعن احتياج للنزيل الدائم

I recently booked 3 rooms (one for me and two for my guests) on 11th April 2024. (Room No - 350, 355 & 356). Following was our Bad experience with them. 1. We requested for Early Check-in but was denied due to the peak season & the hotel was busy (so totally understandable). However, we received only 1 room at the normal check-in time (3.00pm) and the remaining two rooms were given to us at 5.00pm (Had to wait for 2hrs in the lobby). 2. Upon receiving the remaining two rooms we noticed there was a problem in the room locks and 2 out of 3 rooms couldn't be closed. Since we had valuables we couldn't leave our room for another 1.5hrs until they sent their engineering team to fix the issue. 3. After resolving the above two issues by 6.30pm we headed to the pool and as soon as we got in we were asked to leave since it was the cut off time to close the pool. (Even though we requested the hotel manager to let the kids stay for a bit more as it was the hotel's fault that we couldn't make it to the pool early, he simply didn't care about it and we were denied that as well) 4. During Check-in I specifically requested to provide at least one roll over bed to any 1 of the 3 rooms which we booked to accommodate a kid but they didn't honor my request and it was totally ignored / failed to coordinate and their response was that they were out of roll over beds due to high occupancy. Having a few of my guests sleeping on the couch and being denied simple requests by the hotel, the hotel manager wasn't even ready to genuinely apologize. We were granted a late check-out as compensation but my guests and I personally don't believe that can make up for the hassle and disappointments we had to go through during our stay. The Good facilities are as follows; 1. Room set up, cleanliness and facilities. 2. Breakfast Buffet was good (not enough desserts though) 3. Kids Play are was nice Reason for Visit: Leisure Travel Tips: Don't book with them if you need Roll over beds for kids Pros - Amenities, Location, Room Cleanliness, Facilities Cons - Staff service - politeness, hotel manager's attitude, complaint resolving time and skills, customer satisfaction, hospitality

فندق يناسب الاعمال أكثر من الترفيه من وجهة نظري فندق نظيف ذو طراز عصري الترحيب عند الدخول وإنهاء إجراءات الدخول والخروج بكل سلس وسريع بشاشة الموظفين وتعاونهم الكبير ديكور الغرف والاثاث الكلاسيك والمريح جدا ، المواقف جدا ضيقة بشكل عام الغرف ضيقة .

First time visit at the Hilton Al Khobar at king Fahed Causway . The hotel is new, and quite spacious. Nicely doctorates with friendly staff and spacious rooms . Had dinner at the Palmette Restaurant and ordered Salmon with Asparagus . The plate was served by Christine and prepared by Chef Marlo . Christine was well trained to ask Chef Marlo to visit my table to make sure the Salmon is as per my request and always with a smile and a professional waitress . I highly recommend the hotel and restaurant .

Clean, modern accommodation for the businessman. Rooms are spacious and very comfortable. Service is excellent and very friendly. Service manager, mr Nawaz Raham has gone out of his way to assist in every way. I would recommend this hotel without hesitation. Pieter Neethling

Very good hotel, great location, clean facilities and housekeeping staff are friendly. However, their automated call system doesn't work (I was calling from UAE), I couldn't get in touch with anyone before arriving. Swimming pool timings are NOT business friendly (from 9am-6pm). Toilet is not the most comfortable, as the shower doesn't have a closure (or a door) so water was all around after the shower. And the water flow from the sink is extremely slowl, I had to remove the nozzle to get a good flow.

We were satisfied with our stay at this hotel. The room and bathroom were basic and spacious, which was more than enough for us. Bed was cozy. The location was great. Eateries, cafes, grocery store and laundry places all at walking distance. Malls were a short drive away, and Corniche not too far either. The only downside was the breakfast. It was not satisfactory at all. The breakfast area was completely deserted (except for one or two people) when we went. None of the dishes were labelled, unlike other regular breakfast buffets. Nothing tasted great either. It was the saddest breakfast ever. We didn’t even bother going down the rest of our stay.

‏ ما شاء الله الفندق ما أعطيه يعني صراحة ممتاز ممتاز بالنسبة للأكل والطلبات اللي على الكافي والمكان المكان اللي فيه صراحة فندق ممتاز ي حتى يعني ديكور المطعم ديكور الاستقبال ديكور الغرف ما شاء الله يعني الفندق يستاهل اكثر واكثر واشكر لله مصعب علي الخدمه شكرااا