Hotel 3 Bintang di Al Marfa

Some of the staff seem poorly trained, and our experience celebrating my friend’s birthday here was disappointing. The room we were assigned was so bad, and although they claimed all rooms were booked and couldn’t move us, rooms were still available online. The property was informed in advance of the birthday, but no arrangements were made. We ordered a cake ourselves, but it arrived without “Happy Birthday” on it—a detail that was overlooked, making us feel like they didn’t care. When we raised the room issue with Bilal at the front desk, his response was unprofessional and unsuited to hospitality. There was poor communication overall, with the reception and other staff providing inconsistent information. Despite these issues, two staff members went above and beyond to offer exceptional service: Niven and Naser from the F&B department. Naser was incredibly accommodating and welcoming—he provided us with valuable information about the property and handled all our needs during the stay. He even arranged a complimentary cake for my friend’s birthday, even though it was nearly checkout time, clearly doing his best to make us feel valued. Niven was also very kind and professional. Their efforts truly made a positive difference in our experience. Their exceptional service stood out but couldn’t completely offset our disappointment. Not sure if we’ll be back

Staff were friendly and welcoming. We were upgraded to a Seaview room which we really appreciated. However, I can't say it's exactly 5 stars yet, as someone who has been to five star hotels across 4 countries, there are certain stuff missing such a complimentary robes and slippers, toothbrushes etc, but of course the hotel is still fairly new and will probably improve over time. Cons during our stay: -There was construction there and the exits to the beach were closed. - There wasn't any buffet dinner the 1st few nights, they kept pushing out the time for dinner as they were hosting a soccer team and the buffet was planned accordingly to their timing, usually past 9.30pm which was too late. - The lunch and dinner menu is still fairly small. - The soccer team (young guys) were quite noisy at early parts of the morning in the outside breakfast area which was just outside our window. - The buffet dinner on Christmas day was absolutely small. - No bathtub in room and could not see which room had a tub listed online as it just mentioned '' shower or tub''. - Gym is extremely small. Pros: -Beautiful sea view. - Located in a Quiet and peaceful environment. - Lulu supermarket located just outside the hotel which makes it convenient. - Rooms had mini kitchen with cutlery and pots etc, washing machine and microwave, fridge etc, which was nice. - House keeping was available on request at any time. - House keeping staff were very friendly. - Security guard was very helpful and friendly. - We could have a small barbecue on the beach at late hours of the night. - Plenty parking. - Sea view room had a balcony. - Hotel provided a mini needle and cotton set which I found unusual and cute, definitely not something I've seen at other hotels. Overall the place has an amazing view, and I'm sure will improve as they develop and get more tourists. We enjoyed our stay and recommend it to others.