Caravan by Habitas AlUla

Great place, peaceful and awesome hospitality. We were there for a day as a family. The restaurant manager Joshua was of great help and went beyond expectations to ensure our visit is memorable. We truly loved the place and will definitely visit again.

- Setting and landscape is remarkable - Hardware and aesthetic design features are excellent - However, service is quite lackluster and the property is quite overpriced. - Banyan Tree is the much higher/more-luxurious choice in Alula - Hotel often doesn't pick up the phone, often does not respond to requests, responds to it's whatsapp hotline maybe 20% of the time and almost always very late. Guests are often just forgotten. - Transportation situation is bad; getting around is very difficult, and car service is severely overpriced and disorganized. - Hotel seems overloaded and severely understaffed. - Buggy service often gets forgotten, requests are not tracked or followed up on. - Some staff members are very good; others are not very capable. - In general, service is not refined and not personal. - Feels like a mass market property, as compared to bespoke luxury. - Service is the big hole and needs to be significantly improved. - Hotel is quite expensive and overpriced as compared to overall experience

From the moment I was picked up at the airport then to the reception to the housekeeping and the dining area I was astonished on how great the staff was. They made my stay really special and this will be forever a great memory. I commend every staff there. The resort is definitely a fantastic one but the great service made it even more fabulous!

Having been avidly following the Instagram of here over the last few years, I was so excited to finally come with my husband. The location is stunning and the pool beautiful, but overall it felt like a massive con - hugely overcharging by appealing to people who get excited when “love” is listed as an ingredient in their water. No way is it 5 star - the room is rough and ready, seats stained, there was a very loud STC tower outside our room which was very noisy and service left a lot to be desired (eg housekeeping coming at 9.30pm and banging on our door so woke us up, very lax buggy service and disconnect with reception, slow breakfast service). No TV in room which is fine if you are advertising a cut off from the world but WiFi is fine so it seems contradictory. Small things add up and what I found was I guess what could be described as “inauthentic”. Says it’s eco but you have to drive everywhere to get around, lamb is from ‘New Zealand’, and the collective carbon footprint of all guests getting there must be massive when you’re advertising in America. Saudi Arabia is an amazing country and it’s a shame not more is celebrated about its culture. Positives - food delicious (although why so little Saudi?) and pool as beautiful as the pictures. Also, the massage was amazing even if our energy needed cleansing first. It’s an amazing place with so much potential but somehow misses the mark and we left feeling like we’d been part of a very clever scam.

Great vibes and food variety is excellent , music to supplement the atmosphere and service is always great. Tried the catch of the day and Tuna Salad , fresh and tasty Abed El Mohsen is a star! He goes beyond to ensure customers are taken off, it was super busy today and he managed the flow well

This trip was absolutely fantastic! From the moment we arrived, we were immersed in the unique world of Habitas. It’s more than just a hotel; it’s a sanctuary where local authenticity seamlessly blends with modern elegance, all enhanced by an understated yet absolute luxury. Every detail is carefully curated to provide an exceptional experience, and the team’s attention to detail exceeded all our expectations. Whether fulfilling our needs or anticipating our desires, they were always there with kindness and impeccable professionalism. The architecture and design of Habitas are breathtaking, creating a perfect harmony between nature and modern comfort. Waking up to stunning views, surrounded by such a serene and peaceful atmosphere, was pure bliss. Every moment spent here felt like a privilege. A huge thank you to the entire team for their dedication and warm hospitality, which made this stay truly unforgettable. We sincerely hope to relive this magical experience very soon! – Alexandre

Wow what a place ! Incredible setting , fabulous activities , attentive service and delicious food . The Spa in itself is worth the trip ! Jehan ( I think that is how to spell her name ) is an angel 😍! It was the best massage I think I have had for as long as I can remember ! Highly recommend this place if you are looking for a bit of a vibe , loads of activities ( stargazing , ballon rides , yoga , sound bath ) and the most gorgeous setting.

We are staying in room 42 in Habitas Alula Beautiful loction and stay in Habitas was exceptional largely due to the outstadinf service provided by Nafees arfaz he Anticipated our needs befor we even expressed them will come back sure again thank for everything

Everything! Everything was outstanding! This is really the first time when everything was so satisfying so up to your expectations or even outstanding them. My husband and I came to celebrate my birthday and we had such a warming surprise of the service and the place itself. The perfect view, the perfect breakfast that you can choose from. A big big thank you to the staff members especially a big thank you to Joshua who is working at the bar pool. He was more than welcoming and so interesting to talk to. Joshua made my birthday so special by congratulating with his team. I thought I might feel lonely without friends on my day but that was far not true. I felt as if I am home with family A big thank you also to Mohsin (Maksimka) for his help in suggesting on where to go and what places to visit. I hope next time I will have the chance to visit his hometown Jeddah! The perfect cocktails besides the ones that Joshua made were from his colleague (so sorry I forgot the name) from Kenya.