Pengguna Tetamu
25 November 2024
The first impression of this property blew our minds away. We were pleasantly surprised to see a property of this nature in the middle of nowhere. Massive property with multiple stay options, swimming pool, backwater activities, spa, games and what not! We were impressed by their efforts in the overall upkeep of the property. However, I believe a vacation must give you a wholesome experience - meaning, you can’t just have a great stay but otherwise poor experience. Every minute detail is essential. While our room was upgraded to a bigger one since we were three occupants, the services that followed thereafter only made our experience sour. Starting from constantly asking for extra towels, to extra bottle of water, to incessantly calling for extra coffee sachets - we were thoroughly pissed by their unmindful attitude each day. Then came the awful room service. Language itself is an issue and to top it off - staff were just not careful enough while taking orders. Food quality is just about average. We have had better food in other parts of the state. The biggest flaw can be rectified by accepting it and listening to the customers patiently. Giving a free meal ain’t a solution. While the people were smiling and warm always - their inefficient working style didn’t quite hit the mark. Am I going to recommend this property to someone? Perhaps not. Paying so much per night - one wishes to have a seamless stay experience, which we didn’t. I only hope things get better there before more customers start penning down similar issues.
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