Hotel Kolam air panas di Almaty

I had an 11 hour layover between my flight from Dubai to my flight to Atyrau and was really searching for a hotel near the airport that was convenient and reasonably priced. Grand Hotel Erbil is both of those. I made the booking online with the option to pay on arrival. The booking made provision for a free shuttle pickup from the airport and a very reasonable transfer back the following morning. The hotel confirmed everything by Whatsapp. Contactless payment. Clean room. Clean linen. Friendly and efficient service. I ordered a simple burger and chips via WhatsApp and the food arrived hot and fresh. Minibar is fully stocked and reasonably priced. Their menu is extensive (55 page book) and they cater for everything from a bowl of hummus to platters of meats, cakes, cocktails, etc. For a traveller, this hotel is well worth it. Thanks, Grand Hotel Erbil!

Great hotel in a great location. Rooms are big enough and clean. The on-site restaurant cooks good food but the waiting staff doesn't speak much English so you might get still water when asking for sparkling water.

Struttura piuttosto semplice ed abbastanza pulita,situata non lontano dal centro di Almaty. La mia camera era,abbastanza spaziosa e pulita,dotata di balcone,bagno con doccia,set di cortesia,in particolare ho trovato il letto molto comodo. Nel complesso si tratta di una buona struttura,non ancora avvezza secondo me,ad accogliere turisti da tutto il Mondo . Colazione e barriere linguistiche (solo un receptionist su quattro con cui abbia avuto a che fare,parlava inglese) da migliorare. Per il resto,lo consiglierei.

Her zaman tercih edip rahat ettigim hotel,biraz daha yenilenmesi ve servis kalitesinin artmasi lazim.Ilk açıldığı dönemde rakipsizdi ama şimdi yeni oteller açıldı ve güncellenmesi lazim. Yeri merkezi ,lobby harika,yine kalırım.Tavsiye ediyorum

Hotel receptionist were really professionals to help me any cases Hotel was classic and beautiful Ceiling was very high and rooms were clean and classical also like old Hollywood movie in good mood Very quiet and convenient location to famous tour spots and fancy restaurants I really enjoyed to stay here Very relaxed and really appreciated

Had an excellent stay at Best Western in my recent solo trip. -Excellent Staff especially Aruzhan who was very helpful, dedicated and patient. She helped in resolving a payment issue. -Great location, next to Expo, some local cafes. -Breakfast was nice with many options including customized omlette. Would love to stay here in my next trip.

Пыталась заселиться с мужем в отель 23 апреля в 7.00. Номер был оплачен с 22 апреля, так как мы летели всю ночь и не хотели ждать заселения. Когда мы прибыли в отель нам сказали, что наш номер не готов и предложили подождать когда его уберут. Номер, который снят с прошлых суток! Также нам предложили заплатить депозит в размере 20 000 тенге. Мы попробовали поговорить с директором. На что человек по имени Нурасыл сказал, что наш номер использовался так как мы не заселились в 14.00 прошлого дня и они его кому-то сдали, а теперь убирают. Также настаивал на оплате депозита. Ок, мы очень уставшие заплатили депозит и наконец-то дождались наш номер. Номер оказался размером в собачью конуру, на 10 метров меньше чем мы оплатили. Обстановка соответствующая, и за это они еще берут депозит! При попытке вернуть деньги администратор Дамир сказал, что деньги они не возвращают и какие либо документы предоставить не могут. Пришлось вызвать полицию, чтобы зафиксировать факт мошенничества.

Service and Restaurant really good~ good relaxing and play~