Hotel berhampiran ТОО ＂ТОРГОВЫЙ Дом ＂Кузовок＂, Продажа Новых Легковых Прицепов., www.treiler.kz, Almaty

性價比與國內那是天差地別，衹相當於國內60元左右的，且價格波動還特別大。真擔心牛高馬大的客人在逼窄的房間裏轉身難、翻身難床不夠寬，除了二個床頭櫃，沒有放行李物品的地方，更別說有張桌子枱板什麼的，有的“陽台”類似一個電梯井道，1.9m以下的，別侈望能看到外麪，看到了也是另一棟樓的外牆。

服务熱情， 设施：也好 卫生：整洁

Stayed there for a night during my KZ trip, the hotel is located at a very comfortable location , the hotel rooms looks like more of heritage room with a few old decor plates and felt really warm, they provided with all the necessity services, and a secured cloak room was also there, I kept my luggage after checkout for almost a day and they were really helpful to store them at their place without any hassle and provided back the same in couple of minutes, They staff here speaks fluent English as well and take extra efforts to help their guest. Would definitely recommend to stay and get to know the services of the same.

The breakfast was good, but not fantastic. The room was good and clean, there were some supplies in the toilette. Parks and places around the hotel are nice, and you can have a good walk around, if you wish. There were always noise (I'd assume cleaners did some work) quite early in the morning. Another issue is that the breakfast time in the morning is until 10am sharp, which is not convenient for people travelling from Europe for leisure. As I understood, there're no alternatives available. We asked a bottle of water and an additional blanked to the room, and it was challenging to get them. Particularly, with the bottle of water, as they refused to put the cost of it on the hotel room, but requested a cash payment. It was a surprise for us.

Stayed here for just one night in April. Service received was fantastic (given I arrived early in the morning) - check in was quick and the staff spoke excellent English. I found the room to be comfortable, very clean and of a good size. I got the impression the hotel is relatively new. It’s around 20-25 minutes from the airport and maybe around 10-15 minutes to the centre of Almaty using Yandex which is very cheap. Would highly recommend this hotel.

The hotel was already made aware multiple times about time of arrival and the occupancy in each room. We paid for the night of 28th September even though we arrived at 2 am on 29th September. 4 one bedroom apartments were booked for. But only 2 one bedroom apartments allocated and 2 studio rooms. None of the rooms were ready, when they already knew the number of occupants in the room the least they should have done is to keep sofa beds and extra beds ready. It’s 3.30 am and the rooom extra beds are still not sorted. Horrible and negligent customer service. Still at the hotel, super tired after a long flight and furious about the abject lack of professionalism by the hotel.

If you are considering this hotel, my sincere advice: DON'T!! How would like to pay five star rates (KZT 105,000 per night, which is about USD225) for a so-called suit in a four star hotel that is actually below three star in service? We stayed there for four miserable nights. On day one we were given Suite 901. To access the bathroom you have to walk sideways between the bed and the wall. We complained . We were moved to Suite 516 for the other three nights. The suite consists of a 8 feet by 30 feet corridor converted into a living room and a 15 by 15 bedroom. As for service, I have now words. It was baddest! This hotel is a blot on the fair name of Hilton.

We recently had a stay at this Swissotel. Given the reputation of the brand, our expectations were naturally set high. However, the reality of our experience fell significantly short of those anticipations. 1. Check-in Procedure: Even with online check-in we were subjected to a 30-minute wait. One of our pre-booked rooms was not ready at the time of arrival. 2. Room's Condition: - A glaring lapse in cleanliness was evident with the state of the bathroom floor near its entrance (photo attached). - The bathroom door's sliding mechanism was faulty and highly inconvenient. - The overall condition of the bathroom indicated it's due for an overhaul and repairs (photos attached). - The discovery of a used ear swab under the table raised significant concerns about the room's preparation and cleanliness (photo attached). - A faulty power outlet in the bathroom added to the growing list of maintenance concerns (photo attached). - The discovery of a dead insect in the drapes clearly points to a continuous lack of attention to detail with the cleaning staff (photo attached). 3. Birthday Cake: Our agreement for a pre-arranged complimentary birthday cake was not only overlooked but was also delivered a day later than promised, despite having multiple conversations and providing evidence of our prior agreement (via the official hotel WhatsApp). 4. Water Bottle Replenishment: The consistent oversight in providing an essential like water, despite multiple request channels, was surprising. The water had to be fetched from the cleaning staff, we had to chase them and ask. None of the other channels, like the official app or the reception, fulfilled our request for the water delivery. 5. Dining: Our anticipation of an à la carte menu was countered by a buffet offering. Being told this was due to hotel occupancy levels feeling unsatisfactory. This went on for both evenings spent at the hotel. Portions of the a la carte menu were available only for room service. 6. Buffet Food Quality: The limited options, particularly for main courses (3), left much to be desired. Our experience with the freshly prepared pasta was particularly disappointing. It was watery, bland, disgusting. You could get better pasta at an office canteen. We have travelled quite a big part of the world and this buffet was easily the worst we have ever had. Both taste and variety were not worth the price. And we were forced into it by being denied the a la carte option. The hotel is above capacity - great, but we paid for the same service as if it weren't, right? Not OUR problem. 7. Breakfast Experience: The overall offering was lackluster. The variety was uninspiring, especially when compared to even basic 3-star hotels. Stale pastry (croissant from the day before) at a 5* hotel is inexcusable - these are absolute basics. Staff appeared overwhelmed, often forgetting to replenish food and drinks (had to be reminded many times) and struggling to manage guest numbers. Only 2 juice options fo