Extended Stay America Select Suites - Atlanta - Alpharetta

The staff was excellent. Let me start there. When I got there the room I actually booked wasn’t ready. Antwan put me in another room immediately. When I got in room 112 the TV wasn’t working. So Antwan put me in room 114. I went in my room and turned on the light. There were roaches crawling all over the fridge. I immediately walked out. I told Antwan he apologized and put me in room 124. I went in and inspected. Room seemed better. Went out with friends and got back. Washing up and the drain in the sink would not come up so the water wouldn’t go down. I ddnt even want to complain. My second night there…. I was exhausted. I was getting ready to go to sleep. I look up and there is a big roach on the ceiling….i got up and turned all the lights on. There was some baby roaches on the counter and the fridge. The front desk was closed so I had to deal with it and I ddnt sleep all night. YALL NEED TO GET PEST CONTROL IN HERE IMMEDIATELY!!!!

Jennifer was great. It was a little noisy. I can deal with noisy, but there were roaches. Roaches are something I can’t deal with.

The front desk attendant, Anthony, was discourteous and neglected to verify the hotel voucher or our confirmation for the registered name, causing inconvenience to us as Asian customers arriving from Hartsfield–Jackson Atlanta International Airport to Extended Stay America Select Suites - Atlanta - Alpharetta. Despite prepayment, credit card authorization, and a 27-day reservation made two weeks earlier, entry was denied, with Anthony citing overbooking without examining the provided hotel voucher or confirmation. This resulted in an unpleasant experience for a group of 8 people, including a delegate falling ill due to the cold weather, making this property not recommended for stay. Please avoid this property!

Booked for a late check in but front drakes was closed and no answered the phone after multiple calls. Next morning, guest service was extremely rude and not helpful Blaming the customer and denying my refund. Wouldn’t recommend to anyone. Absolute worst hotel in the world!

The room next to me were up all night very loud . You can hear everything this the walls .i want stay there again.

Hotel cancel reservations and was trying to charge me $100. Hotel didn’t allow me and my children to stay. Had to sleep in car with children.

Room wasn't very clean, we saw 4 roaches walking around the bedroom and bathroom. Not recommend

the room when the lights were off it was a festival of roaches

Entire hotel (inside and outside the room) was having bad smell.